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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Claiming beyond 6 yrs - important new information!!!


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although zootscoot, its potentially harder to claim only +6 year charges because there is the risk the judge will strike out the claim without hearing the charges issue.

 

True bong, but it will have to be put to the test by people like myself who have claims made up entirely of pre-six year charges!:(

 

Els

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  • 2 weeks later...
Hi Glenn,

 

I can see this but if the banks are refusing to part with info in the first place, using the '6 year' rule as a basis for their action, then what form of words would you suggest to get them to supply.

 

A properly worded Subject Access Request should make no mention of date or periods. It is asking the lender for ALL the information they have on you, irrespective of when it was acquired or recorded by them. You have a legal right to press for this information until it is forthcoming. The rest is just flim-flam on the lender’s part.

 

Els

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Thanks. I don't have anything - the business folded in 1997 and I've just cleared everything from our attic. I suppose the first step is to ask for copies from the Bank - but as I'm not asking in the capacity of a consumer are they still obligated to supply them?

 

Were you a sole trader or a limited company, Gran?

 

If you were a sole trader then you still make a SAR for your information as an individual, just as you would for a personal account.

 

If you were a limited company, you can still ask for copy statements but they might charge you to supply them (if they have them!)

 

Other claimants on the Barclays forum should be able to tell you more about how far back they have been able to obtain statements,etc.

 

As Celicaman says, it won't be easy, but keep at it.:)

 

Els

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...I presume it will be the same address for Barclays and the format of the letter will be the same as if I was asking for information as a consumer.

 

Gran

 

Yes, just head your letter with the same title as it appeared on the account e.g. Dave's Gran's OH t/a Bankbusters.

 

You'll get the correct address details from the Barclays Forum stickies.

 

Els

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Im helping friend on monday re claim re business claim back to 1996 . Nat West trying to throw out under limitation act . ive read up on this section 32 etc and can see I can say when we knew ait wasnt legal etc but how can I enforce the fact they tried to conceal it ? I also want Nat west Terms and Conditions back to 1996 any ideas where to look ? i have also seen the law cases put by Zoot on the site re limitations anything else I need to be thinking about regards Gaz

 

Not back to 1996 Gaz, but here are 2001 T&Cs, which is when the account was still open

 

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/101412-document-library-work-progress.html#post956688

 

Els

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