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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Parking fines


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I was issued 4 years ago with 4 parking fines,in a spate of 4 months,was going through a bad patch and had a nervous breakdown,then i had to go bankrupt 1 year ago ,moved around and today received letter from DCA Philips wanting £650.00 im currently on DLA and IB ,i offered them £2.00 a week they refused and said they are sending the bailiffs in a few days.I disagree with these charges and was wondering if anyone can offer advice on what to do.I phoned courts they cant get involved.Im in ill health and a pensioner and lost everything when i went bankrupt and got divorced as my ex took me to the cleaners and i lost my home car everything any advice would be appreciated A.S.A.P.At the moment im living in sheltered accomodation with very little.

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The first thing to note is that bailiffs are not going to turn up on your doorstep - in a few days, or a few weeks.

 

What the revolting creatures at Phillips omitted to tell you is that the only way they could involve bailiffs is if:

 

- they took you to Small Claims Court, and

- the judge ordered you to pay instalments, and

- you didn't pay the instalments

 

Then, and only then, they could obtain a Warrant of Execution and involve bailiffs.

 

However, you should also be aware that the Civil Procedure Rules say that court should be a last resort, and the judge is likely to take a dim view of any premature action taken by a DCA. A judge would not order you to pay more than you can afford in any case.

 

Additionally, the OFT guidelines consider that telling you that bailiffs will be involved in this way is unfair practice; DCAs should also cease pursuing on the phone anyone who is vulnerable, or who has mental health issues.

 

You do not have to speak to these creatures on the phone.

 

In your circumstances I would suggest you seek advice from CAB or similar. They should be able to deal with the DCA on your behalf. Alternatively, someone here will be able to suggest letters to write yourself. They may also be able to assist with the parking tickets.

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Hi thanks for reply,the parking tickets are council,it states on the letter we will return this distress warrant to the court so they can issue a warrant for your arrest.

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Just an update rang the official receiver and the courts,asked them when debt was sold on they told me the date,the debt was sold 6 days before my discharge and ive been told this debt comes into it and official receiver onto them now.Anyone else in this predicament with fines should ring and ask the courts if it has been sold on.I feel a weight lifted of my shoulders.Thanks for advice.:D

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