MacBoy Vs. Halifax and Hello To the Group!

[kennythecelt]

Yes.. I think you just might be right Dusary - persistence may be the key here, once they start hearing the same old Dusary/MacBoy/Dusary/MacBoy/Dusary/MacBoy broken record for a few days!

 

Claiming beyond 6 years is clearly a war of attrition

 

It certainly is. Popped over to your thread MacBoy from your link on Dusary post.

 

Its a clear case of "the computer says............."

 

I am now going to bombard them. The last days holiday I spent on the case was relatively successful in that I got 6 years cash but only an interim settlement as want back to 1992. So now going to start the calls with a view to a day off in 10 days or so.

 

Things will get sorted however. We will all get what is ours. 8-)

[kennythecelt]

Pleasure.

 

Will keep in touch, there are similarities in the 3 cases.

 

Cheers and good luck!!!

[kennythecelt]

Hi MacBoy

 

It will get sorted though!!!!!!!!!!!!!! Its you that is in the right and they have taken your money. You know it, We know it and they know it.

 

However, they are all that you say- INEPT, DAFT, INCONSISTENT, SELF SEEKING, DISJOINTED, DISHONEST, ETC, ETC.

 

Stay focussed and very best of luck. Will pop back later.

[kennythecelt]

I came across something which I think was in Dusarys thread, re data protection and what they had to comply with.

Perhaps that could be considered for inclusion as it states their obligations quite simply.

Will look and find it and the you could think about it.

[kennythecelt]

Extracted from Dusarys letter

 

"Failure to comply with my Subject Access Request – Information Commissioner’s Office informed

· Failure to supply me with a complete history of my banking with your organisation -

· Failure to disclose history of other accounts being held or held with you by myself –

· Failure to send me a copy of the Terms and Conditions you referred to in your most recent letter -

· Failure to disclose any manual intervention in my accounts undertaken by yourselves –

· Failure to acknowledge receipt of the request to remove the default notice recently applied – (if applicable- perhaps refer to records re your credit history eg experian etc if a loan)

 

Just a thought but with a view to the future. If you have ever had a loan or some other type of credit with them you could consider asking for copies of the consumer credit agreements.

For the particular breaches of data protection requirements, I think it refers to all electronic, microfiche/ file, paper etc records, recoprds of manual intervention etc relating to you. I asked them for a list of every time they had phoned me. They have never supplied it.

Give them any changes of address or name plus joint account holder details.

[kennythecelt]

He beat me to it!!!!!

[kennythecelt]

Hello my old friends!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 

 

I am out tonight but going to give this some more thought and will try to think it through then.

 

Just a thought but its going to data controller at Halifax. You could think about sending a copy to Information commissioner as well, along with a copy of your earlier SAR.

 

 

 

From your earlier post. Visions of Space Invaders!!!!!-------------

 

"and get the attention of the right people 'higher up' (the ones that are shielded by the call centre 'cannon fodder')"

[kennythecelt]

Kenny

 

Thanks, I will be filing a complaint to the Information Commissioners Office as well (see penultimate para). Enjoy yourself tonight and don't get too tanked up (or do - it's up to you!)

 

No chance. Work then a concert.

 

Besides Dusary said its a 5.27 am rise tomorrow!!!!!!!!

[kennythecelt]

ahmmm??

[kennythecelt]

Grazing!!!!????

 

More in common than we probably realise.!!!!!

[kennythecelt]

mmmmm!!

 

Theres quite a bit of info there. Its juggled about a bit tho!

[kennythecelt]

will send pm to both of you

[kennythecelt]

Lets see how it goes today. I am in the mood for a phone call to my adversaries at BoS!!!!!!!!!!!

 

They mucked it up and lots of ex trees came through the door. All repeats for the statements I have.

 

It sounds familiar as happened to Dusary.

[kennythecelt]

What will today bring. Probably the same load of statements given the number of times I have phoned them. However, on the positive side, I can demonstrate ineptitude should it be necessary at a later date.;-)

[kennythecelt]

In theory..............well perhaps not as that does not relate to the banks!!!!

[kennythecelt]

Fingers crossed for you. Here goes.

 

But, I never got a letter saying they had ordered statements. I'm upset. I am going on to complain!!!!!!!!But I will be rational and in control.

 

Had a good joust re reclaiming insurance policy £3600 from HSBC. Going to enjoy that one.

 

My goodness, I'm addicted to this!!!!

[kennythecelt]

Let me be the first to

 

WELL DONE!

[kennythecelt]

Why can't I join?:-? :-?

[kennythecelt]

Yes we have developed our own scripts.

 

I felt really in control today. Another claim for PP insurance and said I had been missold. They became VERY apologetic. However the proof of the pudding will be later.

[kennythecelt]

Always a child at heart!!!!

 

Keeps you young. Not that I'm old. I'm young!

[kennythecelt]

Accent was great!!!!!

[kennythecelt]

Congrats on Classic. Its all downhill after that apparently!!!!!!!!!!!!!8)

 

 

Look at me and Dusary

[kennythecelt]

Thought that would get your attention.

 

Ah well the lighter moments help. Sometimes everything can be serious.

 

Was thinking of using your Info Commissioner approach, in fact, I am going to.

 

I'll run that in tandem with letters refusing offer in a couple of days on all 4 accounts, but accepting the cash as a partial settlement. I will run them to the wire as payment should be made by them in several days and there is no form to sign for the current accounts.

 

Then off to FOS, with the whole lot. At least thats the plan.

[kennythecelt]

Kenny you'll get there. I was surprised that my LBA had worked (well maybe I'm being presumptive let's see what the postman brings next week.)

 

There seems to be a 'tipping' point'; magic words or phrases whereby they realise that they're no longer dealing with a casual enquiry and that a) you know what you're doing and b) you're not going away.

 

You still have options to get them to that point - and you will

 

 

Here's hoping! It will at least demonstrate willingness and patience on my part. The fact they won't give me statements and the cumulative effect. I can't really lose now on the money as they have made an offer.

 

After FOS there would be court but I have never been keen but ............

[kennythecelt]

Thanks for the encouragement Macboy. We'll all get there and laugh about it afterwards.