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    • I think his point is renewing his season ticket shows it wont happen again. using contactles doesnt.
    • Thanks dx for your guide. Yes, I will use their services, but not often. I usually spend around 80 per month, but the season ticket price is 160. I plan to renew it as long it could help me to show that I will not do it again.
    • if you are going to be using its services yes if not no. STOP PANICKING........ yours is not the next move. dx  
    • You could try this and include a copy to the SRA who are being particularly tolerant to this bunch of jackapes. This also shows that you are not to be messed with and are capable of stirring up trouble for them when they step out of line. Dear DCBL, I am in receipt of your letter of 18th April 2024 regarding CPR1.1 After studying the whole section I cannot see anywhere that I am required to furnish you  with my mail address or my phone number. Perhaps you would be kind enough to provide me with a reference to it. I suspect that your subterfuge is designed to allow you to bombard uninformed litigants with last minute information on the day of their Court case which appears to occur at times with your company. I notice that you are asking for proportionality at the same time as you are demanding  an unlawful £160 when you are aware that under PoFA the maximum that can be demanded  is only £100. You will note  that I have included the Solicitor's Regulation Authority into our conversation in order to ensure your reply. And your old excuse of "admin. error" is surely wearing a bit thin even with the SRA. so I look forward to an apology for your error and a declaration that you will desist from trying to hoodwink other motorists in future.  
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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Mellymum vs HSBC - ****WON!****


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it's a matter of wording - on the acknowledgment - page 2 says they "intend to defend all charges" right, so, as above - that just bought them another 14 days in addition to the 14 they had after it was served - making a total of 28 days for them to actual submit a defence. they normally do this on the last day - probably just before or after if it falls on a holiday. at that point - the mcol will change to something like - you can not proceed with the mcol - which means they have defended. about 2-3 days after that h appens you will receive paperwork from the court with a transfer to your local court, a copy of their defence and an allocation questionaire for you to fill out and file (costing £100 if your claim is for over 1500 and you will be able to ask for that back when you settle with dg) look for the deadline to file the aq when you get the paperwork - that is important - probably about 2 weeks from when you receive it. let us know when you get it and what the deadline is.

 

if you want to be ahead of the game - here is the info i would post when you receive your aq - on the first link mentioned - you could - if you wanted to - download an aq blank and be filling it in to have as a template for when the real one arrives. certainly not necessary - but some peeps like to be prepared ahead of time. here's the info i'd send you when you get the aq.

aq info:

Allocation Questionnaires - A guide to completion

this is your step by step completion guide -and here is:New strategy for Allocation Questionaires

and here is how to use it:

for section g of the n149 (section h on the n150), use the wording in blue on post #3 of new strategy link, and then attach draft order for directions - use wording on post #2 of new strategy link(the bit in blue) making sure to add your name and court claim number to all pages. simple as that. just follow the steps with these two minor additions. the draft order is just asking the judge to order both parties to lay out their wares within 14 days of him ordering it - so it shortens the length of the time to a court date - and as dg/hsbc/all banks don't want to do it - they will pay up by offer or just not file their aq in which case you also win.

 

on, the other front - of this two pronged thing - have you sent dg a breakdown of your charges - it is advisable to do that, as they always ask for one before they offer anything - so it saves a couple of days.

and unless your claim is for under 1500 and wouldn't incur the filing fee of 100, i suggest leaving it until the aq is nearly due before filing it - as dg have been coming in with offers just before the due date in several cases.

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the instructions make it look at lot of work - but it is really quite straightforward. my advice is read through it all once - then read it again and i promise - by the third read it starts to look very do-able and from there it just gets easier.

as for sending it early - why bother - their deadline is the same date - up to you - but i still say wait until it's nearly due - others may disagree.

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  • 4 weeks later...

ok, that's nothing to worry about but put a big - very big red circle around say 1 june on your calendar so you can get to work on what needs to be sent in by the 11th as you don't want to miss any details out.

 

but, the goal is not to have to send anything - because the hope is you will have your offer/ your money by then - so

concentrate for now on the nudging business.

 

i'd leave the court details off for now - although they will have them as well - no use waving a red flag in front of the bull (they know they can fob you off until just before the court hearing so why let them know anything) you may want to put that on a later nudge. just start off with the aq may not be required.....

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well, it looks like a witness statement for sure and i'm not sure what the rest is referring to - it's certainly not the full draft order -

i'll ask someone to take a look and tell you what it is - but just remember - for now the important thing is to maintain contact with dg by nudging them.

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  • 4 weeks later...

crusher and others are trying to put together a refence library i guess you'd call it - for peeps to use - so everyone is looking for them - they will probably have every possible one by the time you need it.

 

 

here's my list of the court stuff - and the links may tell you what you want to know...

a) your schedule of charges.

b) your statements showing the charges. Alternatively, the list of charges which the bank provided under your S.A.R (subject Access Request) (only send the statements with charges on them.)

c) A Statement of Evidence: (post 55 in the new strategy): New strategy for Allocation Questionaires

d) All the statutes and decided cases on which your claim relies. ie, UTCCR's, UCTA's, SOGA, case law, etc. For this, I'd just submit the whole of the Basic Court Bundle.

This whole thing runs to around 200 pages and should be done in triplicate: one copy for you, one for the court and one for dg – that’s 600 pages of copying – LEAVE IT UNTIL YOU KNOW FOR SURE YOU NEED IT. If an offer comes in from DG and is accepted you wouldn’t need it.

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  • 3 weeks later...

i know i sent this before - but i've updated it a little and added a link to some 04 t & c's

 

a) your schedule of charges.

b) your statements showing the charges. Alternatively, the list of charges which the bank provided under your S.A.R (subject Access Request) (only send the statements with charges on them.)

c) A Statement of Evidence: (post 55 in the new strategy): New strategy for Allocation Questionaires note here: hsbc uses the service charge defence - so use the first letter in post 55

d) All the statutes and decided cases on which your claim relies. ie, UTCCR's, UCTA's, SOGA, case law, etc. For this, I'd just submit the whole of the Basic Court Bundle.

AND AFTER THE LLOYD'S WIN - LET'S BE SURE THERE'S A COPY OF TERMS AND CONDITIONS IN THE BUNDLE.

 

This whole thing runs to around 200 pages and should be done in triplicate: one copy for you, one for the court and one for dg – that’s 600 pages of copying – LEAVE IT UNTIL YOU KNOW FOR SURE YOU NEED IT. If an offer comes in from DG and is accepted you wouldn’t need it. Really leave it until you have to do it to meet the deadline set by the court!

 

courtesy of hagenuk: some t & c's from 2004

Attached Filespdf.gifpersonal_banking_terms.pd f

 

 

also, Nawanda Vs HSBC (multipage.gif1 2 nawanda's exchange with gary helps with the wording for the statement of evidence.

and post 13 on this one:The Importance of Terms & Conditions tells how one winner marked his t & c's

 

 

ok, just went back and read you directions - you are right - it doesn't say - but i'd send dg the bundle anyway - there's some thought they see a bundle and make an offer - no harm in that then!

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wow, good day for our side, huh!

fantastic news - glad you got it

i'm adding you to my court bundle = quick offer list.

you guys really have something to celebrate now!

well done, you!

as for the court date - just a quick letter to your court saying you are in receipt of a full offer and have accepted and are just waiting to be paid out and you will let them know when it has been received will do - and then do write them again when the money has come and ask them to consider it closed.

 

also, please don't forget to pm a moderator and add your details so that they can be added to the data base for settled claims.

 

congrats, again.

well deserved!

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