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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Just about to take Lloyds TSB to court for charges


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Hello,

 

Hope that everyone is well and all actions are proceeding well. I am about to take Lloyds TSB to court for a refund of my charges. This afternoon I'll nip down to the court (handily just round the corner) and pick up one of their N1 forms. I understand that I have to make 3 copies and send one to the bank, one to Lloyds and one for myself...

 

Am just a bit nervous about all this as I have never been to court or taken any action like this before (my brother jokingly suggested that knowing my luck they'd hire a top barrister for their defence!). I have followed the process on here clearly and read posts about court actions. It seems like a bit of a nailbiting process but I'm prepared to go through it.

 

Also have been promoting your good services to anyone and everyone who has complained to me of bank charges. I think I'm becoming a bit too evangelical about this now.

 

Look forward to any advice and help you guys might give.

 

Thanks and regards

 

Richard

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Hi Richard,

 

The court bit can seem a bit daunting, and you are not the first on to be convinced you will have to defend your case before a judge ( I know I was lol).

 

Best advice is when you collect the N1 ask the clerke what you need to bring back to the court and they will give you the requirements in detail.

 

Thens its more forms to fill in, If you have been studying the threads you will know that this is typicla behavour for the banks and basically means your claim is a savings account earning interest.

 

 

i would suggest starting a RichShan V Lloyds TSB in the Lloyds forum (if you havn't allready done so) as people with specific experience of this institution can lend assistance.

 

If in doubt ask first as its easier to get it right now, than recover things later, also if you need a quick answer to any questions try the Chat room as there are usually some very helpful people in there.

 

Very Best of Luck

 

BB

Any advise offered is my own opinion, and if in doubt, always seek clarification.

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Hello,

 

Thank you both for your advice...

 

I'll start a thread in the Lloyds forum as suggested. Now that you've suggested it it does seem to make more sense:)

 

Thanks again.

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