Nationwide - starting the process.....

[Tazz]

I have been reading the posts for a few weeks now and have decided to start the process; I have just posted my DPA request this morning.

 

A very small part of me does not want to know how much I have been charged over the years; I lost my job a couple of years ago and the monthly bank charges at the time were unbelievable !

 

Hopefully its payback time now...........

 

Thanks to all for the work in setting up this informative and helpful site.

 

Tazz

[insomniac]

Welcome to the site, I have also recently sent my DPA request to Nationwide and am still waiting for the info.

[Tazz]

Welcome to the site, I have also recently sent my DPA request to Nationwide and am still waiting for the info.

When did you send your request insomniac ?

[insomniac]

Was sent on 10th May, I received a letter few days after saying that they have received it and were dealing with it. They also charged £10 which they never used to do, they used to provide this info free.

 

I immagine they got the letter on the 11th as I sent it First Class, so its only been 2 weeks this Thursday (25th). But is annoying as I wanna get going with this!

[Tazz]

Recieved a letter this morning acknowledging my request for the statements and my payment of £10. Looks like they will be cashing that cheque............

 

Statements will be sent in due course.............wonder how long that means ?

 

Tazz

[insomniac]

Well I still havent got them, have seen from previous threads that its usually about 10 days after the £10 cheque comes out your account.

 

Was hoping to have mine by now, but sooner or later i'll have my money back so proloning the process will not affect me.

 

You can apparently claim for the £10 back aswell once you file the case, I suppose its classed as "costs"

[Tazz]

Hi,

 

I sent my DPA request three weeks ago - but still no statements. I realise they still have time to send them; I was wondering how long other people are finding it takes Nationwide to send out the statements ?

 

Tazz

[stuart.g]

Hope you guys dont mind me jumping in on your thread....Just a thought and it worked for me,I simply phoned up nationwide customer support and requested bank statements for the last 6 years (last week) today 75 pages arrived of bank statements.

Unless the guys who know best say not to (maybe some legal reason) then id just give them a call,its cost me £0.00 and arrived in just a few days.

 

Anyway best of luck with your claims...im just about to hit 75 pages and alot of charges.

 

Best wishes

 

Stuart

[callumsgran]

got mine after 30 days

[Tazz]

Well the statements arrived today, Special Delivery, 21 days after I posted my DPA request.

 

Off to do some adding up..................

[trolley]

Hope you guys dont mind me jumping in on your thread....Just a thought and it worked for me,I simply phoned up nationwide customer support and requested bank statements for the last 6 years (last week) today 75 pages arrived of bank statements.

Unless the guys who know best say not to (maybe some legal reason) then id just give them a call,its cost me £0.00 and arrived in just a few days.

 

Anyway best of luck with your claims...im just about to hit 75 pages and alot of charges.

 

Best wishes

 

Stuart

 

 

wot number did you phone fella?

 

i tried and they wanted £60 a year for all of my statements

[stuart.g]

wot number did you phone fella?

 

i tried and they wanted £60 a year for all of my statements

 

Just called 08457 30 20 10 listen to all the crap and i went for customer services,they then transferd me to another dept when i asked for 6 years bank statements,told them what i wanted them for aswell....most helpfull.

 

(Dont know if it makes a difference but i had a Flexaccount with them)

[trolley]

i tried the same number, went thru and they tried to tell me it would cost £5 for every months statement.

 

oh well, i'll try again 2moro

[clayts]

You don't want duplicate statements, you are seeking a subject access request under the Data Protection Act, a completely different thing.

 

The bank will charge you their going rate for duplicates, but an upper limit (usually around £10) for the latter. Best to put the DPA request in writing and allow them the full 40 days, sending a cheque/PO for whatever they charge.

 

This info is in the FAQs - well worth a read

[Don Quioxte]

Information requested under the access rights granted by the Data Protection Act 1998 entitles any individual the rights to ALL information held by an institution on him/her. An institution is entitled to charge a maximum statutory fee of £10 for disclosure, and this covers records pertaining to said individual which the instituion is legally obliged to carry for no less than 6 years.

 

A second reason for requesting information to be released in accordance with the DPA letter template in the library is the "manual intervention" reference. This requests the bank to disclose any instances of extraordinary intervention by the institutionin the administration of your account which could be directly attributed to your conduct of the account, and thus provide a defence for the bank at a later date )should the matter proceed to litigation) in attempring to prove liability for additional administrative costs lies with you. That is to say, the bank may attempt to suggest to the court/judge that on X day it had to employ Y person at Z cost to the bank to chase up the arrears on your account by telephoning, or meeting, or physically writing a letter to you...etc etc

[Tazz]

This topic was closed on 11 March 2019.

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