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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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GPM v blackhorse


GPM
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Right, having got as far as an offer from HSBC, I now need to turn my attention to blackhorse who have charged around £250 in late payment fees during the course of a 3-year loan (this was notified in writing at the time of incurring these charges). I have just made the last payment on the loan, and blackhorse now want me to pay up on the fees within 7 days to avoid 'further action' (that was 6 days ago!) Obviously I don't intend paying.

 

I've therefore started to amend the Prelim letter to send them, but I assume the approach will need to be different than if I had paid and wanted to claim back. Guess I can't threaten to submit a claim for re-imbursement, so can anyone tell me how I go about getting the fees withdrawn, before they've actually been repaid? In the letter I've stated they have 14 days to accept my request to withdraw the fees, or else........ and there lies my dilema! Or else what? What can I do? Can anyone point me in the right direction pretty soon, as I need to respond urgently, before they take further action.

******************

HSBC £4,528

Began process with S.A.R - (Subject Access Request) on 5/7/06

Recieved payment on 21/4/07

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Hi GPM

 

Good luck with Black Horse. i had a claim going with them and they paid out without the need for court see my thread....

http://www.consumeractiongroup.co.uk/forum/other-institutions/57102-pt2537-black-horse-finance.html

 

with regards to charges that have not been levied yet against your account theres not really alot you can do about it, however having said that there is no harm in contacting your local business centre and speaking to the manager and explaining that should they apply those charges you will just claim them back such as what you are doing now and if they pi$$ around then you will take them to court and add S.69 interest under the county courts act 1984. it may work, it certainly did in my case as i asked them to refund me the money and they did as i explained i would go to court which would mean interest and adverse publicity as well

 

 

i hope this helps

 

regards

 

paul

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  • 1 month later...

Thanks Paul. As it turns out, 1 phone call did the trick. I sent one payment towards the fees, and then phoned. Following the phone call, we received confirmation that the loan has been completely repaid. I guess we could always start the process to claim back that one payment, if we feel so inclined.....

 

For now though, I consider this settled.

******************

HSBC £4,528

Began process with S.A.R - (Subject Access Request) on 5/7/06

Recieved payment on 21/4/07

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