Liasmum v HBos

[allybee13]

My cheque has been cashed today so heres hoping i get my statements through soon. How long do HBOS normally take once cheques been cashed?

 

They told me that they have 40 days after they cash your cheque to provide you with the data. Give them a call at their customer relations number and ask if they can push it through for you. I had mine within 2 weeks after I did this.

[Liasmum]

Is nt it 40 days from when i send my letter???

[eileen58]

Hi Lisamum,,

 

As far as I know it is 40 days from the date of your letter NOT 40 days from whenever they decide to cash you cheque.

My son is also claiming from the same bank and his 40 days where up on Monday. I told him to phone them and tell them that the 40 days have expired and they have to next Monday 16th April to deliver his statements. If not he will be sending a letter to the I.C. and also starting a court case against them for damages.

He also informed them that if he complained to the I.C. the bank automatically gets fined £360. for non compliance of the Data Protection Act and if the complaint is found to be justifyed they could also be fined £5,000, also the DPA Officer could be jailed.

The person that my son spoke to did not know that they only had 40 days to send out the statement. I do not know whether to believe that.

I personally would phone them and tell them all of the above and see what they say to you.

I got all of this information on this site.

 

Eileen

[allybee13]

HBOS and Clydesdale both told me it's 40 days from when they cash your cheque. I thought it was from the date of your letter too, but I know that they are really far behind with all the requests.

 

I sent my SAR on 9th February and still haven't had my statements from Halifax Credit Cards.

[stevokenevo]

It is 40 days from the date on your letter!! don't take any nonsense!!

[eileen58]

Hi Lisamum,

 

My son received a letter from bos today concerning his phone call and they have said that he will receive his statements within 2 weeks. Well that isn't good enough so a letter will be sent of the the Information Commisioner today.

I think that they are so swamped with requests that you only get dealt with when you complain.

 

Eileen

[Liasmum]

thanks for the reply their 40 days are nt up till april 24 th for me to recieve them.

[eileen58]

Hi Lisamum,

 

Why don't you give them a phone to remind them that your 40 days are up soon and if you do not receive your statements by the 24th you will be writing to the Information Commissioner to complain. Remind them that if the I.C. find in your favour the bank can be fined £5,000. It does help to remind these people that the people out here know some to the law.

A lot of people just think that writing to the banks and c.c. is all that you need to do, but we know better.

 

Eileen.

[Liasmum]

We sure do i m going to give them till thurs to get my statements then give them a wee call i think.

[Big Grambo]

I sent one subject access request letter by recorded delivery to the Bank of Scotland (cos they appeared to ignore the hand delivered one 12 days earlier), on 20/3/07 asking for 5 years of statements on each of my three accounts and authorised the bank to debit a £5 or £10 fee as required for each account.

 

So far I've only got statements for one account (and there is still a years worth missing) and no statements for the other two accounts. The nice customer services letter, which accompanied the statements,suggested that was all they were going to send. And so in order to avoid further delays by suing them in court I sent another strongly worded letter with a copy of the first again requesting the missing statements.

 

The Bank of Scotland's response was to make me an offer, this morning, of £3,595.00 as a 'goodwill go away gesture'.

 

The charges on the statements I've received so far already total £6,171.00 inc interest.

 

In anticipation of them not providing the requested information, I've made an appointment with a solicitor and I intend for him to fire a couple of warning letters across their bow and perhaps sue the bank under the Data Protection Act.

 

I'd be grateful if anyone could suggest a better course of action.

 

Cheers.

 

Big Grambo (Graeme)

[Liasmum]

Well my 40 days are up and still no statements looks a wee phone call to bos today.

[stevokenevo]

I thought you would have given them a reminder call before now? oh well, when you call remind them they have broken the law, and the head of they're data protection dept can be sent to jail for non compliance ;-)

[Liasmum]

Phoned halifax and got a nice wee irish guy. He says the addy i sent my stuff to was wrong it should all go to customer relations po box548 leeds Ls1 1wu or emailed to customer relations @halifax .co.uk. He says that even though i ve not recieved my stuff i can still put in a claim now then forward the list of charges once they come. This gets my claim started so im not waiting in a queue.he says my statements will be here in 7 days.

[Jaybabes]

The banks can take the 40 days from the day they identify you as the Data Subject..... thus enabling them to draw the process out another 7 days...

[Liasmum]

Do i just put in my letter that the list of charges will follow and i was reccomended to do it this way by bos customer relations?

[Liasmum]

Oh another question lol . After i have done this claim can i also claim for another bos account thats in joint names?

[stevokenevo]

If it is a seperate account from your current claim you will be able to claim it no probs, i had a joint account with my ex wife, i claimed all the charges back from it myself no probs ;-)

[Jaybabes]

LMAO stevo... does she know ???

[stevokenevo]

Incidently.... No she doesnt know ;-) we have had no contact for 18 months

[Liasmum]

Haha stevie lets hope she does nt try and claim them back.

[Liasmum]

I have another account in my own name and also a visa that is way over limit and get charged everymonth. Also i havent had a statement from the visa for 3 years do u think it would be worth phoning them up and asking for them free.

[stevokenevo]

Haha stevie lets hope she does nt try and claim them back.

 

I actually hope she does try, think it would be hilarious,

 

As for your other accounts, you can try requesting the statements over the phone, but as i always say, the best way is to send off a S.A.R for any info you want, that way you cant be fobbed off or messed around, and you have some protection and comeback with the law

[Liasmum]

I will with my bank accounts but its my visa that i ve not had statements for in 3 years i dont even have a card.

[stevokenevo]

give them a phone then ;-) wont do any harm

[Liasmum]

Still no word on my statements 40 days were up last tuesday and phoning makes no difference what should i do?