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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Me vs Littlewoods Catalogue


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Littlewoods in criminal default here & the CRA is still siding with Littlewoods.

 

Littlewoods are sore losers and want the default to stay out of spite. They broke guidelines by placing while the debt was in dispute it in the first place.

 

KPR is legitimately witholding payments until Littlewoods ends its default.

 

The CRA is aiding and abetting Littlewoods in its criminal actions.

 

Isn't Littlewoods libelling KPR by saying that he is in default when legally he is not (but they are) and the CRA doing the same by passing on untruths about him.

 

KPR has given the DCA the opportunity to correct their inaccurate records but they continue to listen only to Littlewoods rather than look at the legality of the situation.

 

At a minimum the CRA should be suppressing this information when there is a valid dispute (perhaps tell enquirers that there is a dispute re data held about the person while it is ongoing).

 

The DCAs do seem to have forgotten that they are data processors, responsible for the accuracy of their data. They don't have the right to store incorrect data "just because Littlewoods don't want them to remove it".

 

The CRAs data controller is personally responsible for the accuracy of the data. He should be made to feel some of the heat. He needs his mind concentrating on the fact that it is he (or she) and not Littlewoods that can get the "go directly to jail" card. Perhaps they need a little education in the dpa.

 

Perhaps the facts (including the CRAs responsibilities) need to be presented in a different way to encourage them to comply. You should definately start the CRAs complaints procedure. Get hold of the CRAs data controller (or company secretary) and point out their responsibilities.

 

The CRA is most at fault here for accepting information without checking it and not removing it in the face of an enormous amount of evidence.

 

Don't they realise what effect a compliance order from the Information Commissioners office would do to their existence? i.e. ensure that all of their data is accurate, Investigate & remove incorrect data. They couldn't operate. They only manage to exist because of insufficient complaints.

It's time for people that can complain to start complaining to the IC (after going through the complaints procedure at the CRA first).

 

Enough ranting. I realise that I sound grumpy.

 

Grumpy

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It really is time someone took the CRAs to task.

 

Lots of complaints to the information commissioner after exhausting the CRAs complaints procedure might be the best way to go. If he investigates & issues an enforcement order re accuracy the CRAs will be paralysed. In the short term, people making complaints to the CRAs could use this gem to concentrate the CRAs data controller's minds. I really think that they haven't woken up to their responsibilities or the implications of the dpa yet.

 

In my opinion the CRAs are as bad as the low life DCAs who put erroneous information on. The DCAs attitude seems to be Ok we cannot get any money out of you because you know your rights and we can prove diddly squat BUT we can F**K up your life through our buddies in the Credit Reference Agencies, This is just bullying in another form

 

Quite agree. This is just like bullying by toddlers who want their own way and having a tantrum when they lose the game. Needs a big stick to spank their a****s as well as their friends who hold their grubby little hands.

(anology gone too far?)

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Its ridiculous that the Information Commissioners Office does not carry out a FULL investigation into these lowlifes. Telling you that you can take them to Court when in fact it should be THEM who take the CRAs to Court. Maybe you should ask the Information Commissioners Office for details of their Complaints procedure.

 

I quite agree - who can afford to take them to court - ceertainly not the people who are trying to get this incorrect data (aka lies) removed from their files

 

This effectively puts the CRAs & creditors in a position above the law and able to abuse their power.

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