Nationwide Claim

[hoffy29]

Hi all

I sent the initial letter asking for charges to be refunded and had no reply. I sent the second letter, the same day we posted it we received a standard reply to the first letter from a Sarah Watson (who I’ve seen mentioned before). We have now had two replies to the second letter, the first one from Member services, stating that they have a further 8 weeks to investigate according to the FSA and the second letter from Flex account collections stating that they have passed this on to the Branch service centre as it concerning charges. In between those two letters we have been told that our overdraft balance is now due in full! As it is, our deadlines have not been met so we will continue on with the claim and keep you posted.

A few weeks ago my wife and I spoke to customer services on a different matter, and mentioned the charges. The operator on the end of the phone told us that "he was aware we could claim them back and told us not to bother sending the letters as it could all be settled over the phone", he gave us a number to call. We called the number and were told there was nothing they could do!

I would like to thank all for the informative posts on this site and for all the hard work that’s been put into it.

[alanfromderby]

Thanks for your kind comments, and for letting us know how things are developing.

[coffindodger]

It seems to me that things are changing from when I got my charges refunded. Calling in an overdraft is starting to be petty and vindictive in my eyes.

Best of luck with your claim

[hoffy29]

This topic was closed on 10 March 2019.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group