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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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carly913031 v natwest***WON***


carly913031
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Lol.............. brilliant - just what I needed - a right good belly laugh!!!! :lol:

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Fendy,

Just found out my snowman last week was killed by global warning. I am gutted. huh.gif

A person is only as big as the dream they dare to live.

 

 

Good things come to he who waits

 

 

Its your money taken unlawfully from your account and you have a legal right to claim it back.

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I got a theory on this. Ive been thinking. Even though we cant ask for the 8% at the outset of this process, I always think it looks good to leave the 8% on for later, but only ask for the charges only in the letter, purely so that they can see how much it will be later on if it gets to court stage, i.e. they can then see the extent of how much the interest will add to it later on if they dont settle at Prelim or LBA. Im not advocating do it, but if I was doing it myself over again, I would leave the column in showing the 8% purely so they can see potentially what it might cost them if they dont settle before court. Sort of an incentive for early settlement so to speak. But so long as in your letter you are only asking for repayment of charges. Where can the harm be in that ? Fendy xxxxxxx Just a thought.

 

 

Hello,

 

I totally agree, just let see them what they need to know what it will cost them if it goes to court, which most of them allow to happen, spending more of their profits they make from unlawful charges, the gits.

 

I have lba the Abbey telling that I am claiming 8% interest now because they set up a unauthortised DD, took charges and then took my child benefit, so lets see what happens with that one. They make my blood boil:-x

If any of my posts are helpful, please feel free to click my scales. All information is given as my opinion only, based on my own personal experiences. I have no legal training, but have educated myself in aspects of consumer legislation. My motto "NEVER GIVE IN, NEVER SURRENDER", THERE IS A WAR ON YOU KNOW

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Count all days, xmas, easter, Australia day, Canada day all 365 days of the year. It is their problem to answer you. You have set the time scales. Good luck.

A person is only as big as the dream they dare to live.

 

 

Good things come to he who waits

 

 

Its your money taken unlawfully from your account and you have a legal right to claim it back.

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Count 14 days from your prelim, and at this stage you can include bank holidays as part of the count. You have to be a bit more precise with dates once court claim has been filed. But at this stage, 1 day equals 1 day regardless of if its a sunday or a bank holiday. All the best. Fendyxxx

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Also is it best to ring customer services during the 14 days to check progress?

 

I suspect you'll be wasting your time as they're unlikely to say anything useful, also in my opinion things are far better conducted in writing so you've evidence of what was said and by whom.

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If in doubt read the

FAQs

 

If still in doubt - ask!

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I suspect you'll be wasting your time as they're unlikely to say anything useful, also in my opinion things are far better conducted in writing so you've evidence of what was said and by whom.

 

I agree with Advoc8, do everthing in writing and keep all copies. If you ring them they only get confused. The left hand does not know what the right hand is doing. I have found that to be my experience. and all it does is get you frustrated.

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If any of my posts are helpful, please feel free to click my scales. All information is given as my opinion only, based on my own personal experiences. I have no legal training, but have educated myself in aspects of consumer legislation. My motto "NEVER GIVE IN, NEVER SURRENDER", THERE IS A WAR ON YOU KNOW

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  • 3 weeks later...

Is it ok to send off my prelim letter for my other 2 accounts now or should I wait until the first one I did is settled. I have just sent the lba for it?

 

Also what are the charges called that are taken out at the end of each month for £28 when you have been overdrawn that month? Are the unauthorised overdraft charges?

 

Thank you

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Im at 28 day period with Nationwide so keep me updated along the way, they have so far, taken back my overdraft.

muffintop

Won Nationwide £900 and £1908 Bank Charges

Lloyds personal account 1,861

Lloyds Bus Account 2k

Abbey bank acc. Stayed 2008

 

CCA requested Barclaycard Nov 08 - n1 issued - GAVE UP

CCA Mbna Nov 08- n1 issued - GAVE UP

Marks and Spencer Money Nov 08 -lost found 2b enforceable.

Tomson Holiday - WON

 

if I help you tip my little scales it gives me a thrill. MT

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Is it ok to send off my prelim letter for my other 2 accounts now or should I wait until the first one I did is settled. I have just sent the lba for it?

 

Also what are the charges called that are taken out at the end of each month for £28 when you have been overdrawn that month? Are the unauthorised overdraft charges?

 

Thank you

 

Hello Carly,

 

It is up to you if you want to sent off another 2 letters for another 2 acount. but you will have to be very organised and not get mixed up. Also if you have to go to court it will be a bit expensive. Maybe pace

yourself a bit.:D

 

Have a look at Natties sticky for bank charges NatWest Charges- A guide

 

It is called unarranged borrowing,:D

If any of my posts are helpful, please feel free to click my scales. All information is given as my opinion only, based on my own personal experiences. I have no legal training, but have educated myself in aspects of consumer legislation. My motto "NEVER GIVE IN, NEVER SURRENDER", THERE IS A WAR ON YOU KNOW

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  • 1 month later...

Hi Carly........ congratulations to your sister!!!

 

Also, with regards to your own claim - if you're happy to wait, then go for it. Personally, I'd say file at court - I gave nat west well over a week after LBA - filed at court and still haven't heard anything!

 

Don't let them dictate timescales to you - do it at a pace that you feel good with!

 

Good luck, hedgey xxx :p

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  • 1 month later...

I recieved a letter on Saturday offering me £1063, £30 less than I claimed for, though think this could have been my mistake.

 

I have waited for this offer rather than going to court as was told on the phone the offer was ready to be sent out a few weeks ago. When I hadn't recieved it last week, I phoned up and said I was going to complain to the financial ombersman as they hadn't responded to my complaint in the 8 weeks it said on their website. My letter then arrived 5 days later, dated the same day as that conversation!!

 

Now just got to wait for the money to arrive, I can't wait!!

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Hi again Carly, and CONGRATULATIONS on your win!!!

Another great result!

Enjoy every penny, best wishes, hedgey xxx

Can't find what you're looking for? Please have a look at Michael Browne's

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*** PLEASE NOTE ***

I do not answer queries via PM. If you send me a PM, please include a link to your thread - any advice I am able to offer will be on your thread.

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