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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Kat v RBOS


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:?: Hi everyone I am just about to send off my S.A.R, and have been reading all the FAQs and threads etc but am a bit confused as to the best address to write to. People seem to use different addresses. I first thought i'd address it to my own branch, but am wondering if I should post it elsewhere to speed up the process?

 

Sorry if this question has been answered before and I havent seen it, I have been reading this forum for about four days solid now I promise!

 

Thanks in advance

 

Kat

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  • 5 weeks later...

Update

 

Have been on holiday since leaving my last post, hence the delay.

 

As I said in my last post, I was due to send my letter, however, the day I was going to send it, I spoke to the adviser at the bank who is sorting out a loan for me and has been very helpful. (If you're interested see my other thread Should I accept an interest free loan before claiming my charges back?) I had asked her to chase up two recent £38 returned DD charges to get them refunded straight away as I thought it was worth a try. Anyway she got back to me that day and said she couldn't get them refunded because of all the claims that have been going on. She offered to look at getting my charges refunded for me for the last six years and all I had to do was write a letter to her at my branch and she would do the rest. I asked her whether I should calculate how much my charges have been over the last 6 years and she said i didn't need to bother as the bank would do all that for me!

 

I did think about doing what she said but then I got a little bit suspicious. So with me being away on holiday I still haven't done anything yet. I think I'm going to go with the original plan and do it the proper way but I just wanted to see what you all think?

 

Thanks in advance

Kat

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Ok, even though the branch staff have been really good, I still don't trust the bank, I'm sure they'll try to wriggle out of some of the charges so I decided to go with the official way and not take any risks. Have now sent my SAR with my £10 by recorded/signed for delivery. I will now wait for my statements, hope they come quickly.

 

Kat x

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I checked with Royal Mail and my SAR was delivered on Tuesday 3rd April, so now I'm just waiting for my statements.

 

Does anyone know how long they're taking at the moment? I hope its not the full 40 days, I want to get calculating!!

 

Anyone at the same stage or slightly further forward then me? I'm trying to find someone so I can follow their progress.

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Hi KK83 My statements took 18 days to arrive.:)

05/03/07 S.A.R - (Subject Access Request) handed in at branch

Found missing statements at home !!!!

08/03/07 Prelim+ schedule posted rec del

22/03/07 :mad: No reply to prelim LBA posted rec del

05/04/07 :mad: 14 days and no reply to LBA, sent e-mail

27/04/07 :D Offered FULL SETTLEMENT £3375

03/05/07 Cash in bank account :D :D

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Thanks Dawnie, dont worry youre not thick! A thread is just another word for topic, e.g my topic is Kat v RBoS. Each thread contains the original message and then all the replies from everyone else.

 

Having your own thread allows you to document your whole process from start to finish. Everybody starts with their own story and then people reply with help and advice and it all gets shown in chronological order.

 

People suggest you have a thread because when you start to ask for advice, people can read back to the beginning of your process in order to help you better. It's good because it helps you remember dates etc and you can go over what people have said to you previously.

 

To start your own thread just go to the main part of the RBoS forum and click on New Thread or click on the link below. Give it a title to show what you're talking about and then you can write your first post.

 

 

http://www.consumeractiongroup.co.uk/forum/newthread.php?do=newthread&f=18

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Its ok I have started one for her and moved her post.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Yey I received my statements on Friday so they only took 10 days to arrive! I'm going through them now, it's quite a satisfying process ££££££ !!! Will prepare my letter to send it off recorded delivery tomorrow. Bring it on....

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Hi i've got this charge on my statement. This is how it's set out:

 

CHG GTEE CARD PAYMENT FEE

POS 30.45 35.00

 

It relates to a card payment I made in a shop the same day for the 30.45 but dont know what they could have charged me £35 for?

 

Anyone know what it could be and whether I can claim it??

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Thanks I'll wait til court stage before I add on the interest . I'm just doing my spreadsheet, do you know what the formula is for working out the days since offence column? and how to apply it? I've got it from the spreadsheet template in the template in the tenplate library but I cant get it to work. It won't give me a whole number, I'm wondering whether it's anything to do with the formatting of the cell?

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