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    • Found a BMA article related to this subject which I think the OP will find helpful. Patients recording consultations WWW.BMA.ORG.UK Our guidance answers if patients can record doctors without permission or covertly, how to respond when a patient asks to record their appointment and what to do if a covert recording is posted online.  
    • Ah - that was another thread that got merged back in 2018   That 'split' doesnt refer to this legal matter  
    • Thanks dx for your kind words. I plan to renew my season ticket and write a new begging letter as following, can I ask for any suggestion about it?   Dear Investigator/Prosecutor,   Thank you for your reply. I deeply regret my actions and the inconvenience they have caused.   I’m extremely remorseful for my crime. and regret it everyday. I often ask myself ‘’how can I do that thing just because I felt it is interesting. There are a lot of crimes in the world, but feeling it’s interesting is certainly not a reason to crime. I should not crime with any reason.’’ I think about these things every day, and I understand that I can’t blame anyone but myself.   I thanks to the staff who stopped me, as this is a valuable lesson in my life. I told myself that I should never ever repeat such a thing again, and never ever do anything which is possible to be in breach of any law. As a result, I carefully tap my oyster card every time before I enter the station now. I remind myself that I did a wrong thing before, and I should never let it happen again.   Although my monthly travel expenses do not warrant a season ticket, but I just renew my season ticket (please see the attachment). I understand that a crime cannot be truly compensated for, but purchasing a season ticket offers me a small measure of comfort, knowing that my actions caused a loss to the public interest.   I received an email which ask me to negotiate being class teacher in this summer (please see the attachment). I hope that I could teach the lovely students again, which may not be allowed with a criminal record. I would please ask that you would please provide me a single opportunity to settle all outstanding sums owed outside of court without the need for legal proceedings which would have a determinantal impact on my teaching career.   I sincerely apologise again for my crime. If you need anything further from me to help you please let me know.    Yours sincerely,
    • You did what??? You asked them to send you the documents that without them you had  a 100% ironclad win in Court. Why on earth would you do that? As it happens in this case, there is still enough mistakes in their PCNs and the NTH to have your case cancelled. Amd it may be that not sending those documents in the first place along with the ICO complaint and the letters from Alliance themselves which would confirm by the dates on the letters may be enough to cancel it anyway. I hope you have kept their letters as evidence? The chances are that Alliance will not actually take you to Court because of their errors but you never know.  You have made so much extra work for yourself in your WS if they decide to push their luck.though. Can you please post up their letter where they give the reason why I wasn't sent with the NTH.
    • I'm not sure that I fully agree with my site team colleague above.  My understanding is that there is nothing to stop you recording but it is strictly for your own personal use.   
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Candice - v- HSBC


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they can't draw a line under it or they would have a year ago -

yes, the ground swell is increasing and because of it we can expect longer waits and tougher treatment. so, it is important not to be scared off by anything they say or do and also to get things right - so they can't argue.

one thing i think we should be telling newbies with hsbc -is they are getting very particular about charges over 6 years - the six years back goes from the date you file (so about 30 days forward from the first letter) any dates before that - they won't consider. also, the overdraft interest - if you are claiming it - must be done spot on - using vampiress' advanced spreadsheet.

welcome to hsbc land, we are a friendly bunch and there are new people every day, i'm sure you'll hook up with some buddies pretty quickly.

try to stay one step ahead on the step by steps - so read a lot more and get your lba ready to send off on 9 march. there's so much to tell - but i think the best advice is to just keep reading threads - everyone has the same questions - you'll find answers on threads faster than if you asked. but if something is bothering you - ask away. we are all helping each other. good luck

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tanya - don't include it on your prelim letter - but by the time you are doing the lba it will probably have been charged, then you can include it.

i see you have an abbey thread - are you claiming from hsbc? - if you are - start a new thread in this forum so we can find you and help you out when you need it.

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you can add charges right up to filing your claim.

don't ask for the 8% interest until you file your claim.

double check you figures again - wouldn't do to miss any out.

overdraft interest - or the interest with a DR next to it is a different kettle of fish - don't just add that on - if you want to do o/d interest you need to be aware of what it is, how it is figured and be prepared to defend you claim to it. get back if you need help with it but whatever you do - don't just add it on - that would be incorrect.

so if your total is different from the first letter - just call it your "revised schedule of charges"

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  • 2 weeks later...

yes, go ahead an register and pop in and out - gettng your claim ready for thurs. the only difficult part is getting your partics. into the small space - there is a template in the library and i will post you mine as another example. then when the date comes = you'll be ready to pay and submit.

it 's an empowering feeling when you press the button.

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yes, on the interest.

that's why i put on my partics for example that i send out - i didn't put it into the claim and i didn't get it back - so, you need to fit in "and interest at daily rate of (charges w/o interest x 0.00022) -mine would have been about 40pence a day on charges of 1800 as an example.

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in a few days you will get a notice of service - check the date - they get 14 days from that date to acknowledge -

when they acknowledge - you get a notice of acknowledgment from the court - then they have another 14 to file a defense - 28 in total from the service(issue) date.

 

 

Once you have filed your claim, you need to send 2 copies of your schedule of charges, clearly marked with your claim no. + a brief covering letter asking for them to be filed with your claim to:

 

 

 

The Court Manager,

Money Claim Online

Northampton County Court

21-27 St. Katharine's Street

Northampton

NN1 2LH

 

Dear Sir/Madam

 

(Your Name) –v- (Bank)

Claim No: ********

Date Issued: xx/xx/xx

 

Please find enclosed a schedule of penalty charges taken from me by the defendant, along with interest claimed at the annual rate of 8% pursuant to section 69 of the County Court Act. The interest in addition to the amount in charges equates to the total amount of my claim, namely £(AMOUNT).

 

I respectfully request that the enclosed schedule should be attached to the particulars of my claim.

 

Yours sincerely,

 

Wait until you receive the Notice of Acknowledgement (not the Notice of Issue) from the court and then send a copy to the bank’s solicitors, since they are the ones who will now be dealing with your claim. DG's details will be listed on page 2 of the ack.

 

 

 

Dear Sir,

 

(Your Name) -v- (Bank)

Claim No: ********

Date Issued: xx/xx/xx

 

Please find enclosed a copy of my schedule of charges relating to the above claim.

 

(If, and only if, you are claiming overdraft interest on your penalties, also include this paragraph)

 

 

I understand you have a policy of initially rejecting claims for overdraft interest. However, should this be the case after you have reviewed my claim, you should be aware that my claim for overdraft interest has been meticulously calculated and double checked. It only ever relates to the cumulative charges within the overdrawn balance of the account at the point that the overdraft interest was debited

 

If it is that in your view the interest is not claimable, I am prepared to discuss this with yourseves and the judge in court.

 

Yours sincerely,

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  • 1 month later...

very few are getting aq's now - see this thread:

New---after 28 Days - Maybe No Aq!!!!!!! (multipage.gif1 2 3 4 5 ... Last Page)

 

i think it's ok to ring dg once - to see if they've received your breakdown (which you sent, yes?!)

 

after that - it's letters all the way - wait until you get your paperwork which will probably say the aq is being dispensed with and then get to work on a nudge letter for dg - and then one with a breakdown every 10 days until they offer.

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two things, candice. one - you mentioned not sending dg a breakdown until you read netty's thread - so did you send one to the courts - if not - send one now to that new address you've just got and ask them to attach it to your claim - and give the claim number. if you did this earlier - then don't bother.

secondly - as per my thread - you now can start with post 1 - it may help you with what's coming - and also gives you ideas for nudging letters to dg. whatever your local court decides to do - an offer from dg is a better option - and to that end - send a nudging letter once every 10 days.

New---after 28 Days - Maybe No Aq!!!!!!!

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  • 3 weeks later...

who's to say - i can tell you a good few who have had offers made and are finished now and they were writing nudge letters - had they not - would they have gotten offers - of course - eventually -

i can't say it works - but i can't say it doesn't. i think of each settlement as a win - and that's the goal - so.......

can't even tell you all of them since you last wrote - whatawoman, kat, micheyboo, oyster ........ my mind's gone to sleep - think my body will follow shortly.

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no one been to court yet with this - they settle at the last moment.

i'm working on a theory that dg only deals in two instances - one: if a court date, deadine, etc. is fast approaching and two: they are working their way through a vast pile of claims - by their own admission in several instances "in a strict chronological order" my theory assumes this to be filing dates and we are looking at claims being filed late february now being dealt with so - check your filing date and calculate accordingly.

no one said it would be quick - it is taking longer and longer but they are still making offers - keep on nudging.

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  • 3 weeks later...

there's a third nudge letter in my aq threads - just after the first and the second - but don't be frightened to take them to bits and rework them and make them your own. i just wrote what i thought might work - they aren't set in stone by any means - feel free to play with them - add to them - do what you like......

i think a nudge every 10-14 days until they offer is acceptable.

add any new info - like court dates, directions, etc.

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