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    • Good evening, My husband and I are looking for some help regarding a faulty car which we have recently purchased from Big Motoring World Enfield. The details are as follows: - Make - Nissan Qashqai 2017 1.2L milage 55,349 miles.  Date purchased -   01/06/2024 Price paid - Deposit £9000, finance £4794 (this includes the 3yr Nissan extended warranty), buyers fee £249.      Total including all fees etc = £ 13794.        Initially, during the test drive, there was no problem with the car at all and this is why my husband bought the car on the day. No problems on the way home from the dealership and up to three days after purchase, the car drove smoothly. However, after day 4, occasionally we would feel a slight shudder during some gear changes (automatic car). Over the next few days these shudders worsened and then on day 5 the car would make very a very loud shudder with every single gear change. It was at this point we contacted Big Motoring World for advice as we are still under the 14 days no questions asked return.  My husband contacted BMW for advice on 06/06/2024 and stated the problems as above. He spoke to a sales person who informed him that he should only take the car to a Nissan dealership (we have now been told that this is false information). We were also promised that a courtesy car would be provided for us after the fault on the car had been identified and confirmed by their mechanic fixing the car. We took the car to the garage that Big Motoring World had told us to go. Upon arrival there we discovered it was a third-party garage, not Nissan. We took the car to the garage on day 9. The mechanic ran a diagnostic test which found no faults, but after the test drove the car and below are his findings...   we scan the car but no faults with the gearbox showing but when I test drove the car it was really juddering and jumping.I spoke to my auto transmission specialist and he said they are very common on these as the CVT belt starts jumping within the box due to pressure loss.  We had this vehicle in for diagnostics for gearbox mate but both the gearbox and battery are faulty.Gearbox supplied and fitted comes to £3500 plus vat   Where we are at now…. My husband spent all of day 10 (11/06/2024) making phone calls between the garage, Warranties2000 and Big Motoring World. He tried, unsuccessfully to find out if the diagnostic reports had been shared between all three. Everyone kept saying the report hadn’t been received and yet the garage assured us it had been sent. Eventually we were told that the courtesy car would be given to us if it was deemed the works to fix the car would take longer than 8 working hours, and that decision would be made after 48hours of receiving the report. Today is day 11 and no decision has been made as nobody is telling us any decisions as people are off sick or on holiday! Today we called the garage and told the mechanic NOT to start any work as we will be returning the car. He said none have been started and we have left the car in his storage as he has deemed the car undrivable. I have sent an email to BMW now formally stating that we want to return the car and I have used the terminology that was suggested.   What can we do next?   Thank you everyone. .  
    • Yes will do thanks Dave, I wonder what will happen at the preliminary hearing no idea what they will ask I assumed once I sent the proof they asked for about my sons condition that I would have just  been given the go ahead to be Litigation friend
    • First the judge will rule on you representing your son, which will be a doddle. After that the full hearing date will be fixed, with WSs exchanged 14 days before. So for the moment just concentrate on getting the right to represent your son.  
    • Thank you, the mediations in a couple of days so hopefully they show up this time. I'll update this thread after how it goes
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

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Debt spiral due to account charges :s


eonone
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Hi

 

Im looking for a little advice as for the past 7-8 months I have been struggling with debt. Mainly due to spreading finances to thinly but also due to Llyods TSB bank charges. Basically I have been in a spiral of paying the charges one month which doesnt leave me enough to pay bills etc and therefore paying charges the following month :s I tried cancelling direct debits and paying them when I had the cash to stop the £35 returned dd charges, but this only meant I missed payments and have occured a default with Black Horse (pay monthly on sofa) a default with my credit card - Mastercard, and a summons for Council tax.

 

I have phone the bank a few times asking them to step the penalties at least so I can get out of this vicious circle but they always tell me they cannot help and offer me a 'Refinancing loan' (what is this exactly?) which encompasses my overdraft (£2500) and my credit card (£5000) but they will not touch the penalties...

 

What advice can u give me to stop the circle?

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eonone,

 

Welcome to the forum, you are in the right place.

 

Do not despair, you are among friends, many of whom know exactly what you have been experiencing because they have been through the same.

 

Read the FAQ's and as many of these threads as you can. If you are starting from scratch, it will take at least a couple of days to take it in but it is time well invested.

 

By following the step-by-step process you will be able to claim and recover what the bank has unlawfully taken from you. You can also demand associated defaults be removed from the credit register.

 

There is a letter in one of Spiceskull's Lloyds threads that should help to discourage charging while you make your claim.

 

Hope this helps,

  • Haha 1

Regards,

Bean

Lloyds TSB - 27/11/06 - £6377 paidrest with FOS

 

SETTLED

Cap One - 6/10/06 - £875

Lloyds TSB (MC) - 20/10/06 (BY DEF) £372

Hitachi Cap - Nov. 06 - £207

Citi Cards - 28/12//06 - £220

Monument - 23/1/07 - £889

Barclaycard (Mrs. Bean) - 19/2/07 £376

Opinions / advice of Bean are independent, informal, without prejudice, without liability, not CAG endorsed. If in doubt, ask a qualified professional.

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Banks have previously claimed that there charges don't do this, but I beg to differ. Charges because of charges is all too common, and I was stuck in the same viscious circle for too long.

 

You might wish to 'walk away' from the existing account - that is, to open another account, even a Basic account and move any income into it asap. This protects the money you have, and you then decide who gets what, on a fair percentage basis.

 

This has the effect of starting from scratch - going back to £0 as your norm, rather than say -£2500 (overdrawn).

 

In effect it's the same thing I did, although slightly less overdrawn at the time. The basic account will not have an overdraft facility, so you can only do whatever is possible with the money you have, not theirs. It was the best move I ever made financially, going back to cash to pay for many things really does bring home it's true value.

 

You can still use DD's and S/O's and make online instant payments etc for other bills. I'm with HSBC on their Basic Account.

 

I wouldn't initially recommend a loan, since you will be paying interest on the repayment of charges that they have unlawfully imposed on you in the first place - why should you pay twice?

 

Move away, offer a repayment based only on the amount you truly owe (i.e. not the charges) and tell them the remainder is in dispute.

 

Start the process of finding out what you have been charged over the past 6 years by completing the DPA request - and have a really thorough read of the FAQ section

 

You can also speak, for free, to trained debt counsellors at the CCCS

 

Freephone 0800 138 1111

 

If you want further advice on the repayment of debts, please let me know.

 

Good luck

..

.

 

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

 

 

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Any other ideas?

 

Im mostly worrying about if I attempt to get my penalties back (of which must go into the 1000 pound mark) that they will close my account and I will be left having to pay 5000 credit card and 2500 overdraft in one go.

 

Also Im a bit concerned that I cannot see ANY LLoyds TSB mentioned anywhere in the settled accounts section of this forum, do they play hardball or something?

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Suggest you search for 'retaliatory action' on this site,

Regards,

Bean

Lloyds TSB - 27/11/06 - £6377 paidrest with FOS

 

SETTLED

Cap One - 6/10/06 - £875

Lloyds TSB (MC) - 20/10/06 (BY DEF) £372

Hitachi Cap - Nov. 06 - £207

Citi Cards - 28/12//06 - £220

Monument - 23/1/07 - £889

Barclaycard (Mrs. Bean) - 19/2/07 £376

Opinions / advice of Bean are independent, informal, without prejudice, without liability, not CAG endorsed. If in doubt, ask a qualified professional.

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Another question...I intend to send the dpa letter to Lloyds to find out exaclty what has been charged to me (approx 2500)

 

However having a 2500 overdraft, could this mean that the possible payback will be soaked up by the overdraft in my account?

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Reading posts on this site from those who have reached a settlement suggests that a settlement sum is paid directly (presumably by some form of electronic transfer) into the account in question.

 

If this is correct, your overdraft would be reduced by the settlement sum.

 

IF matters proceed as they should, and retaliatory action is not a factor (though there is by no means a guarantee that retaliatory action will not occur) you should technically have the same facilities after your claim as before it.

 

Personally, I would look to reduce my liabilities as quickly as possible to an organisation that had caused me so much anguish, but I appreciate that circumstances and other priorities may not mean this ideal is possible.

Regards,

Bean

Lloyds TSB - 27/11/06 - £6377 paidrest with FOS

 

SETTLED

Cap One - 6/10/06 - £875

Lloyds TSB (MC) - 20/10/06 (BY DEF) £372

Hitachi Cap - Nov. 06 - £207

Citi Cards - 28/12//06 - £220

Monument - 23/1/07 - £889

Barclaycard (Mrs. Bean) - 19/2/07 £376

Opinions / advice of Bean are independent, informal, without prejudice, without liability, not CAG endorsed. If in doubt, ask a qualified professional.

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I'm in a similar position- but am taking it as an opportunity to get out of debt :-) You're going to have to pay it back one day- think of it as one less debt leaching from your income every month......

"Never doubt that a small group of thoughtful, committed citizens can change the world. Indeed, it's the only thing that ever has."- Margret Mead

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Yes I see what you mean...Also since I have a Mastercard with Lloyds TSB does this mean that I will need to include it with the claim on my current account or is it a seperate issue? Im guessing the latter...

 

Also is my Mastercard at risk when going forward with my current account claim as its maxed out at 5000 pound at the moment, and I dont want to risk them saying "we want to full amount back in 31 days or something"

 

Possible?

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You would need to keep those separate as claims.

..

.

 

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

 

 

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In one DPA request, you can request data for all accounts held with one organisation. You pay a statutory maximum fee of £10 - so, for example, you could obtain information on your Lloyds TSB current account and your Lloyds TSB MasterCard by sending only one DPA request and only one cheque (or authorisation) for £10. Whether the organisation chooses to take your £10 offer is for them to decide.

 

When you have received your information you can decide which claims you wish to pursue. If you decide not to pursue them at the same time, the information will help you decide which to tackle first. Claims for different accounts must be made separately.

 

Hope this helps,

Regards,

Bean

Lloyds TSB - 27/11/06 - £6377 paidrest with FOS

 

SETTLED

Cap One - 6/10/06 - £875

Lloyds TSB (MC) - 20/10/06 (BY DEF) £372

Hitachi Cap - Nov. 06 - £207

Citi Cards - 28/12//06 - £220

Monument - 23/1/07 - £889

Barclaycard (Mrs. Bean) - 19/2/07 £376

Opinions / advice of Bean are independent, informal, without prejudice, without liability, not CAG endorsed. If in doubt, ask a qualified professional.

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  • 12 years later...

This topic was closed on 10 March 2019.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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