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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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supply of goods act 1973


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Is that the Sale of Goods Act?

 

I suppose that it depends on the type of animal, it's purpose and other criteria, but the Sale of Goods Act or Trades Descriptions Act would apply.

 

An animal sold for stud purposes for example, which was found to be sterile would not be fit for the pupose sold, and equally I suppose an animal sold as a pet which is found to be savage or otherwise clearly unsuitable for that purpose will be covered by the Act.

 

Quite how one would define reasonable periods in which it could be established that the 'goods' were faulty I don't know though.

Any advice given is done so on the assumption that recipients will also take professional advice where appropriate.

 

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It's the Sale of Goods Act 1979 which states that goods purchased must be of satisfactory quality, as described and fit for purpose.

 

Animals sold would class as "goods" under this Act, strange though it may seem to think of them in that way!

Please note I'm not insured in this capacity, so if you need to, do get official legal advice.

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When did you buy the dog? How much for? From a company or an individual?

 

I must say however, I think it is a bit much to try and claim this for a pet. IMO, you would never win in court, it is simply a fact that animals can develop illnesses and injuries, it is part and parcel of being a pet owner.

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

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Ah...in that case I apologise for my comment above :):)

 

Is someone trying to enforce SOGA on you then? What kind of timescale are we talking bout between sale and existence of problem?

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

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:-| It's a bit of a stretch to try and blame the breeder for a health problem if there's no history of problems with the line, IMHO. If all your breeding dogs have low, well-balanced scores for their breeds, then I don't think they'd have a recourse, as sometimes it's just bad luck. Also, HD can be influenced (improved/worsened) by diet and exercise, so I really don't see how they can argue that it was your fault. As long as you've done everything reasonably expected of you to ensure a healthy puppy, ie had the dogs scored, investigated their genetic backgrounds, fed the pups well etc, I honestly can't see their argument.

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Oh for goodness sake....tell them to take a hike!! :D

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

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someone somewhere has lost the plot.

the people concerned originally buy a presumably perfectly healthy puppy off you, keep it two years then try to get recourse off you because of HD. you seem to be a person who has enough knowledge of breeding, and therefore obviously would have done everything within your power to bring these pups into the world correctly, and have endeavoured to rear them up to the point of sale in exactly the same way.

i've got to agree with the other posts, tell them to take a hike, and/or sort their pet insurance out, as i would have thought it was them and not you they need to contact.

i mean, imagine the consequencies if this actually got as far as court and won.....you would have fishtank lovers buying goldfish and claiming for damages if they have swimbladder disease, and tortoise lovers claiming they have been ripped off when they find out they can only play with it for six months of the year because it's in hibernation the other six. i wouldnt worry too much about it. any living creature can become ill at ANY time.

Please note that although my advice is offered, you should consult your legal representative before taking ANY action.

 

 

have a nice day !!

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As I said, your argument is that you've done everything in your power to prevent HD appearing - medical checks on your breeding dogs showed that they had a minimal chance of passing on a hereditary disease (the scoring), the line itself shows no history of HD, and you looked after the pups to a high standard before they were bought.

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2 years would be beyond the 'prescribed' time for faults to develop in any 'product' - of which, dogs are classed as 'goods' in the eyes of the law, which is why killing a dog is criminal damage...

Lived through bankruptcy to tell the tale! Worked in various industries and studied law at university. All advice is given in good faith only :)

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2 years would be beyond the 'prescribed' time for faults to develop in any 'product' - of which, dogs are classed as 'goods' in the eyes of the law, which is why killing a dog is criminal damage...

 

Actually the statute of limitation is 6 years, therefore a consumer would have up to six years to claim if there is a fault that can be argued to have been inherent in the product at the time of purchase (i.e. not normal wear and tear but a manufacturing fault) under the Sale of Goods Act.

 

Dogs are classed as goods indeed, because they are purchased, in the same way that cats, goldfish, hamsters are also classed as goods when purchased from a trader. The criminal damage element is a separate issue.

 

Edit: however I agree that the OP probably has nothing to worry about and the claim against them seems to be rather frivolous.

Please note I'm not insured in this capacity, so if you need to, do get official legal advice.

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More seriously, rather than telling them to take a hike, write to them formally dismissing their claim as having no validity. Don't state things like "I did this, I did that" - those moments have passed. Simply write to them something like the following:

 

Dear Sir

 

I note with dismay your comments about your purchase on of a from , and the fact that this animal has contracted a hereditary disease. Having investigated I can confirm that I have taken all reasonable precautions to identify at risk animals, and your animal was no more or less at risk than any other sold at that time.

 

I can further confirm therefore that I am not in any way liable for your costs or damages in relation to this animal. I would strongly advise you to pursue this matter through your insurers - however I am more than happy for you to pursue it through the Courts if you wish. Please note that any such Action will be vigourously defended and contested.

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Never! never! suggest that a claimant should issue legal proceedings if they don't like it. That could be a red rag to bull for some people with more money than sense & a desire to cause grief.....You could just find yourself having to do just that.

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