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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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First Plus Insurance


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Hi all

Great site very useful and interesting reading great to see someone taking action, nice one.

I have just registered here after searching for people who have had problems with First Plus. I Myself have had no end of problems with this company, I was missold insurance cover around two years ago. I was won over by the clever way that the sales person gains your confidence and when she told me that after five years if we don't miss any payments we will get the whole amount of the insuance money paid back to us to do as we wish with it, this amounting to something like £11000.00 sounded very attractive so i decided to take out the insurance with the loan. It wasn't until we decided to remorgage the the problems started, we thought it would be cheaper to put the First Plus loan on the morgage so I asked First Plus for a settlement figure, when it arrived I noticed that the amount of loan had gone up by £9000.00 I phoned them to be told that this is the insurance added on because they pay the insurers up front, I said why was I not told this at the time of me taking out the loan I was told it is in the terms and conditions (small print) and of course it is but it is not writen in laymens terms. I am now stuck with this huge insurance stuck on the loan, does anyone Know or can give me any advice or even if they have been through or are in a simular situation.

 

Many thanks Ordinary77

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  • 1 month later...
Hi all

Great site very useful and interesting reading great to see someone taking action, nice one.

I have just registered here after searching for people who have had problems with First Plus. I Myself have had no end of problems with this company, I was missold insurance cover around two years ago. I was won over by the clever way that the sales person gains your confidence and when she told me that after five years if we don't miss any payments we will get the whole amount of the insuance money paid back to us to do as we wish with it, this amounting to something like £11000.00 sounded very attractive so i decided to take out the insurance with the loan. It wasn't until we decided to remorgage the the problems started, we thought it would be cheaper to put the First Plus loan on the morgage so I asked First Plus for a settlement figure, when it arrived I noticed that the amount of loan had gone up by £9000.00 I phoned them to be told that this is the insurance added on because they pay the insurers up front, I said why was I not told this at the time of me taking out the loan I was told it is in the terms and conditions (small print) and of course it is but it is not writen in laymens terms. I am now stuck with this huge insurance stuck on the loan, does anyone Know or can give me any advice or even if they have been through or are in a simular situation.

 

Many thanks Ordinary77

 

I would read through the terms and conditions, I find it very strange that you cant cancel the insurance. This sounds like a form of PPi so I have enclosed teh PPi link for you.

 

http://www.consumeractiongroup.co.uk/forum/ppi/

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Guest Niklowe

Did they tell you that the mortgage was conditional on taking out the insurance?

 

If that is what you were told then you have a very, very, good case.

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  • 6 months later...

Hi Ordinary 77,

 

How did you get on with your claim? I am in a similar situation and my PPI mis-selling amounts to (approx) £44,000 - £52,000 with interest. I agree they are very persuasive and when prey on those with financial difficulty.

 

Kind regards,

Sooze

 

PS: I have started my own thread.

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Ordinary has not had any activity here for over 6 months...maybe it would give you more pointers to look in the ppi threads.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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