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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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reclaiming bank charges


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HI i have joined the forum recently and wanted to say what a great site it is, i come on thinking i'll just stay for half an hour and 2 hours later..........

I am just about to put in a claim to Barclays for my past 6 years bank charges and thanks to you all and the information on here i feel much more comfortable about it.

I really wanted to ask 2 questions, they will probably seem daft but those are the ones i seem to specialize in!

Firstly i am one of those sad people that have kept all their previous bank statements, so am i right in thinking that i don't have to ask the bank for any further information as regards to my bank charges (as i have listed them on a spreadsheet)

secondly, as these excessive charges are now deemed unlawful, how are the banks still getting away with charging them now?:confused:

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Hi Melly.......Welcome to the forum,

Firstly for some inspiration read the successes in your banks forum via this link.

http://www.consumeractiongroup.co.uk/forum/barclays-bcard-woolwich-successes/

Then start your own thread via this link.

http://www.consumeractiongroup.co.uk/forum/newthread.php?do=newthread&f=7

 

Please read these and use the template letters.

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  • 3 weeks later...

Hi all, I wonder if anyone can advise, Lloyds TSB have refunded £750 of a £1200 reclaim, and have stated this is their final decision to go to the Financial ombudsman.

 

My question is, is it worth writing again and say sorry this is unacceptable and I'm going to small claims or will the court consider this a fair settlement?

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Hi harry,

 

First thing, did they send a form cfor you to sign stating that this payment wolde be final payment from them? Is so you cannor persue it any further.

If you have not signed the form,Don't, Write a letter send it with the unsigned form stating you would only accept it as part payment.

I hope this helps you.

 

Good Luck,

happyolddog.

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