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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Howlett vs LloydsTSB*****WON******


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Claim for £3835.09 issued 12/02/07

 

have had 2 completely conflicting letters dated:

  • 13th saying that they'll basically give me £750 from customer service in Hampshire
  • 14th issuing an ENFORCEMENT NOTICE for £511.75 from Collections Centre Brighton
  • receiving in excess of 10 calls texts etc per day from them but from people who cannot understand me and vice versa (non UK call centre?) therefore have decided to ignore until i get some help....

neither letter referenced to the claim no? has anyone else had this?

 

i am over my overdraft limit with them for several reasons i was made redundant in august and 2 weeks later my husband lost his job.... plus spiral of charges which initially i tried to reason with them, to no avail. Am i shooting myself in the foot should i get back within agreed limit? any money paid into account has just been swallowed without making any real difference...

 

really really stuck as to what i should do - any suggestions at all gladly welcomed!!

what goes around comes around

EVERY cloud does have a silver lining you just have to look really REALLY hard sometimes..

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  • 3 weeks later...

Congrats but please enlighten us how???

http://www.consumeractiongroup.co.uk/forum/site-questions-suggestions/53182-cant-find-what-youre.html#post436526

click my scales if you think i am helpful ! yes LHS down there !!

Once more into the breach dear friends,once more

or close the wall up with our banks dead ,

The games afoot,follow your spirit and upon this charge

Cry 'God for Harry' England and St George

Henry V battle of Agincourt 1415

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Hi All, Sorry in the wrong place but can u give me the main address to send Prelim and SAR?

 

Thnks in advance.

SAR:

FAO Penny Berryman, Senior Manager

Lloyds Bank PLC

Data Protection Dept.

Chiswell Street

48, Chiswell Street

London EC1Y 4X

 

Prelim:

Customer Care

Lloyds TSB

125 Colmore Row

Birmingham

B3 3SF

 

Have you got your own thread?

Barty:)

I WON!!!! :D :D :D

http://www.consumeractiongroup.co.uk/forum/lloydstsb-successes/1774-barty-lloyds-tsb.html

 

IF I HAVE BEEN HELPFUL PLEASE CLICK THE SCALES:)

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Hey all!

 

Thanks :smile: !

 

What i actially did:

 

as i was confused by 2 letters dated 13th and 14th feb (see original thread) i didn't do anything as i decided to wait 4 the next communication from them....

 

which was that they inteded to defend in full, then friday i had a letter to say it had been moved to my local court then today (monday) another from their solicitor to say they would settle in full and that the money would be in my bank within 3 working days!!

 

Cheers Claire

 

now i'm gonna tackle Barlclays..... (lloyds was my LEAST complicated!)

what goes around comes around

EVERY cloud does have a silver lining you just have to look really REALLY hard sometimes..

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That is unusual for Lloyds to even contemplate settling before a court date, especially as it was a fairly large claim. What interest did you claim,

Where the solicicitors SC&M ?

Leech

http://www.consumeractiongroup.co.uk/forum/site-questions-suggestions/53182-cant-find-what-youre.html#post436526

click my scales if you think i am helpful ! yes LHS down there !!

Once more into the breach dear friends,once more

or close the wall up with our banks dead ,

The games afoot,follow your spirit and upon this charge

Cry 'God for Harry' England and St George

Henry V battle of Agincourt 1415

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Share on other sites

I think Lloyds are now realising the sheer amount of people claiming back these charges is not diminishing.

 

Recently payment appears to be being made on or around the AQ stage which is great for those of us just issuing our claims but a bummer for those who are already past that stage.

 

Forgot to add my congratulations :)

Please note that I am not a legal expert and all advice given is without prejudice and is purely my opinion only.

 

** Nationwide - £1821.15-PAID IN FULL - Aug 06 **

** Halifax Mortgage -£390 - PAID IN FULL - Nov 06 **

Lloyds TSB - MCOL issued 09/03/07 - £2953 + costs - ON HOLD....

 

 

 

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You are absolutely right Dolly, I have 2 cases with Lloyds over 6 months old and are dragging on.2nd requests for proper SARS.

Sc&m are not complying with Court orders, (disclosures) AQ,s 15 days late etc etc a nightmare!!

I feel even more peeved now!

Leech

http://www.consumeractiongroup.co.uk/forum/site-questions-suggestions/53182-cant-find-what-youre.html#post436526

click my scales if you think i am helpful ! yes LHS down there !!

Once more into the breach dear friends,once more

or close the wall up with our banks dead ,

The games afoot,follow your spirit and upon this charge

Cry 'God for Harry' England and St George

Henry V battle of Agincourt 1415

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Hi all!!

Sorry to hear my experience was somewhat easier than others have experienced :roll:. I was I have to admit expecting it to drag on longer.....

When I'm back at home i'll look up the solicitors for you - if that will help?

Did you do yours online because on various forums i've been on it seems to be a quicker route by 6 months + from what i've read? (more traceable or something)

 

Cheers Claire

what goes around comes around

EVERY cloud does have a silver lining you just have to look really REALLY hard sometimes..

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