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    • Thanks FTMDave, I like the cut of your jib - I'll go with that and obtain proof of postage. Encouraging that NPE have never followed through and seem to blowing hot air, let's see where they go after this   Regards
    • Please see my comments in orange within your post.
    • no i meant the email from parcel2go which email address did they send it from and who signed it off (whos name is at the bottom)
    • I understand confusion with this thread.  I tried to keep threads separate because there have been so many angles.    But a team member merged them all.  This is why it's hard to keep track. This forum exists to help little people fight injustice - however big or small.  Im here to try get a decent resolution. Not to give in to the ' big boys'. My "matter' became complicated 'matters' simply because a lender refused to sell a property. What can I say?  I'll try in a nutshell to give an overview: There's a long lease property. I originally bought it short lease with a s.146 on it from original freeholder.  I had no concerns. So lender should have been able to sell a well-maintained lovely long lease property.  The property was great. The issue is not the property.  Economy, sdlt increases, elections, brexit, covid, interest hikes etc didn't help.  The issue is simple - the lender wanted to keep it.   House or Flat? Before repo I offered to clear my loan.  I was a bit short and lender refused.  They said (recorded) they thought the property was worth much more and they were happy to keep accruing interest (in their benefit) until it reached a point where they felt they could repo and still easily quickly sell to get their £s back.  This was a mistake.  The market was (and is) tough.   2y later the lender ceo bid the same sum to buy the property for himself. He'd rejected higher offers in the intervening period whilst accruing interest. Lenders have a legal obligation to sell the property for the best price they can get. If they feel the offer is low they won't sell it, because it's likely the borrower will say the same. I had the property under offer to a fantastic niche buyer but lender rushed to repo and buyer got spooked and walked.  It had taken a long time to find such a lucrative buyer.  A sale which would have resulted in £s and another asset for me. Post repo lender had 1 offer immediately.  But dragged out the process for >1y - allegedly trying to get other offers. But disclosure shows there was only one valid buyer. Again, points as above. Lender appointed receiver (after 4 months) - simply to try acquire the freehold.  He used his powers as receiver to use me, as leaseholder, to serve notice on freeholders.  Legally that failed. Meanwhile lender failed to secure property - and squatters got in (3 times).  And they failed to maintain it.  So freeholders served a dilapidations notice (external) - on me as leaseholder (cc-ed to lender).   (That's how it works legally) Why serve a delapidations notice? If it's in the terms of the lease to maintain the property to a good standard, then serve an S146 notice instead as it's a clear breach of the lease. I don't own the freehold.  But I am a trustee and have to do right by the freeholders.  This is where matters got/ get complicated.  And probably lose most caggers.   Lawyers got involved for the freeholders to firstly void the receiver enfranchisement notice. Secondly, to serve the dilapidations notice.  The lack of maintenance was in breach of lease and had to be served to protect fh asset. Enfranchisement isn't something that can be "voided", it's in the Leasehold Reform Act 1967 that leaseholders have the right to buy the freehold of the property. It's normal, whether it is a "normal" leaseholder or a repossession with a leasehold house, to claim this right of enfranchisement and sell the property with said rights attached and the purchase price of the freehold included in the final completion price. That's likely what the mortgage provider wished to do. The lender did no repairs. They said a buyer would undertake them. Which was probably correct. If they had sold. After 1y lender finally agreed to sell to the 1st offeror and contracts went with lawyers.  Within 1 month lender reneged.  Lender tried to suggest buyer walked. Evidence shows he/ his lawyers continued trying to exchange (cash) for 4 months.  Evidence shows lender and receiver strategy had been to renege and for ceo to take control.   I still think that's their plan. Redact and scan said evidence up for others to look at? Lender then stupidly chose to pretty much bulldoze the property.  Other stuff was going on in the background. After repo I was in touch by phone and email and lender knew post got to me.   Despite this, after about 10 months (before and then during covid), they deliberately sent SDs and eventually a B petition to an incorrect address and an obscure small court.  They never served me properly.  (In hindsight I understand they hoped to get a backdoor B - so they could keep the property that way.)  Eventually the random court told them to email me by way of service.  At this point their ruse to make me B failed.  I got a lawyer (friend paid). The B petition was struck out. They’d failed to include the property as an asset. They were in breach of insolvency rules. So this is dealt with then. Simultaneously the receiver again appointed lawyers to act on my behalf as leaseholder. This time to serve notice on the freeholders for a lease extension.  He had hoped to try and vary the strict lease. Evidence shows the already long length of lease wasn't an issue.  The lender obviously hoped to get round their lack of permission to do works (which they were already doing) by hoping to remove the strict clauses that prevent leaseholder doing alterations.  You wouldn't vary a lease through a lease extension. You'd need a Deed of Variation for that. This may be done at the same time but the lease has already been extended once and that's all they have a right to. The extension created a new legal angle for me to deal with.  I had to act as trustee for freeholders against me as leaseholder/ the receiver.  Inconsistencies and incompetence by receiver lawyers dragged this out 3y.  It still isn't properly resolved. The lease has already been extended once so they have no right to another extension. It seems pretty easy to just get the lawyer to say no and stick by those terms as the law is on your side there. Meanwhile - going back to the the works the lender undertook. The works were consciously in breach of lease.  The lender hadn't remedied the breaches listed in the dilapidations notice.  They destroyed the property.  The trustees compiled all evidence.  The freeholders lawyers then served a forfeiture notice. This notice started a different legal battle. I was acting for the freeholders against what the lender had done on my behalf as leaseholder.  This legal battle took 3y to resolve. Again, order them to revert it as they didn't have permission to do the works, or else serve an S146 notice for breach of the lease. The simple exit would have been for lender to sell. A simple agreement to remedy the breaches and recompense the freeholders in compensation - and there's have been clean title to sell.  That option was proposed to them.   This happened by way of mediation for all parties 2y ago.  A resolution option was put forward and in principle agreed.  But immediately after the lender lawyers failed to engage.  A hard lesson to learn - mediation cannot be referred to in court. It's considered w/o prejudice. The steps they took have made no difference to their ability to sell the property.  Almost 3y since they finished works they still haven't sold. ** ** I followed up some leads myself.  A qualified cash buyer offered me a substantial sum.  The lender and receiver both refused it.   I found another offer in disclosure.  6 months later someone had apparently offered a substantial sum via an agent.  The receiver again rejected it.  The problem of course was that the agent had inflated the market price to get the business. But no-one was or is ever going to offer their list price.  Yet the receiver wanted/wants to hold out for the list price.  Which means 1y later not only has it not sold - disclosure shows few viewings and zero interest.  It's transparently over-priced.  And tarnished. For those asking why I don't give up - I couldn't/ can't.  Firstly I have fiduciary duties as a trustee. Secondly, legal advice indicates I (as leaseholder) could succeed with a large compensation claim v the lender.  Also - I started a claim v my old lawyer and the firm immediately reimbursed some £s. That was encouraging.  And a sign to continue.  So I'm going for compensation.  I had finance in place (via friend) to do a deal and take the property back off the lender - and that lawyer messed up bad.   He should have done a deal.  Instead further years have been wasted.   Maybe I only get back my lost savings - but that will be a result.   If I can add some kind of complaint/ claim v the receiver's conscious impropriety I will do so.   I have been left with nothing - so fighting for something is worth it. The lender wants to talk re a form of settlement.  Similar to my proposal 2y ago.  I have a pretty clear idea of what that means to me.  This is exactly why I do not give up.  And why I continue to ask for snippets of advice/ pointers on cag.  
    • It was all my own work based on my previous emails to P2G which Bank has seen.
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

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Yvette v Yorkshire Bank!


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Hi Everyone,

 

I have just received a letter from Yorkshire Bank confirming receipt of my S.A.R. (Subject Access Request) letter and that the information will be forwarded to me within the 40 days.

 

However the letter includes the following paragraph:-

 

" With regard to your request for information relating to manual intervention on your account, there is no specific mention of manual intervention within the Data Protection Act and as such we are under no statutory obligation to record or provide this information"

 

 

Can anyone tell me what the implications of this are? Has anyone else had the same letter? My account with them has been closed since January 2005 does that make a difference?

 

Thanks

Yvette

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Hi Yvette, Don't think it does. I think it's just a case of YB not wanting to give up details of exactly how much each action costs.

As soon as they do that they really won't have a leg to stand on......well, not that they do now anyway!

It is just standard wording as I got exactly the same response.

Good luck

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  • 1 month later...

Hi,

 

I received two letters this week, 2nd one today, with this detail in:-

 

RE: Data Protection Act 1998 - Data Subject Access Request

 

I refer to our previous correspondance acknowledging receipt of your request for details of charges and/or statements relating to your bank account(s)

 

Within the terms of the Data Protection Act 1998 we have 40 days in which to provide you with the information we hold. The end of this time period has almost been reached, however, due to the high volume of requests we have received in relation to this high profile issue, I regret that we are not yet able to provide you with the information requested.

 

Whilst you are within your rights to refer the matter to the Information Commisioner at the end of the 40 day period, I confirm that we shall provide you with the information as soon as we possibly can.

 

I thank you for your continued patience and understanding in this matter.

 

Yours sincerely

 

T.C Rayner

 

Advice Quality Unit-Charges Section

 

There wasn't a contact number on the letters so I did a BT search based on the address and phoned this number 0113 231 5000 . I asked for the Advice Quality Unit, when I was put through I asked for T.C. Rayner. I was told she didn't work Fridays but he would take a message. I said the letter states they can't produce the statements in the 40 days required but could they tell how much longer they were going to take? He took my phone number and said someone would call me back. They did, about 1 hour later! I was told the statements should be with me by the end of next week, which also happens to be when the 40 days are actually up!! So why send out the letters? I think they are inundated with SAR letters, and are fighting a losing battle!!

 

Yvette

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Hi yvette18 they send the letters out to show the IC if you complain that they have kept you informed and have not simply ignored the request, wait the 40 days and if they are not with you shout back here and we can deal with it then, spend some time whilst waiting reading up the faq's.

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  • 2 weeks later...

Hi,

 

I got my copy statements through today! I was going to send off a non-compliance letter tonight as the 40 days were up last Friday.

 

I had a quick scan and have to say I felt quite shocked at the amount of charges that were levied! I didn't realise it was that bad.

 

I'll post again when I send off my next letter asking for it back.

 

Yvette

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  • 1 month later...

Hi,

 

I've only just completed my spreadsheet and prelim letter, I've been a little under the weather lately! :(

 

I am going to get it off in recorded delivery post tomorrow.

 

Here's hoping it will go as smooth as it can?:grin:

 

Yvette

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  • 4 weeks later...

Hi,

 

I've received a response to my prelim letter, telling me they were investigating.

 

Now I've received the letter telling me about the banks standard terms and conditions and that my relationship with the bank was governed by these terms and conditions.

 

In a nutshell, they are not going to refund my charges!

 

I will now send in my LBA and await their response to that.

 

Yvette

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  • 1 month later...

Hi Everyone,

 

I have followed all of the steps for reclaiming, my LBA was sent recorded delivery and signed for on 18th June 2007. I make that 19 days ago.

 

I haven't heard a word from them, by post or phone.

 

Now I need reassurance, should I just go ahead and start my court claim? I've been through this with Smile and Alliance & Leicester and won, but Yorkshire Bank make me nervous after reading through other people's threads and what I've seen in the media.

 

I'm greatful for all advice

Thanks

Yvette

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Just to reassure you, I have just won for my son, i was surprised how quick they offered to pay up really. Filed on MCOL 30-05-07 got offer of £200 07-06-07 , rejected the offer received offer of full charges sometime this week(just come back from holiday) and court costs.

Good luck with yours.

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  • 4 weeks later...

Just received a "Notice of Transfer of Proceedings" to my local county court.

 

It says that the filing of an Allocation Questionnaire is dispensed with unless the District judge at my court orders otherwise.

 

There is another note:-

"Any party affected by this order may under rule 3.3(5) apply to have it set aside, varied or stayed. Such a party must apply under rule 23.3 within 14 days of service of this order."

 

Is this note referring to the dispensation of the AQ?

 

Any advice and words of wisdom greatfully accepted here! I'm really nervous about this claim.

 

Yvette

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Hi Yvette all standard stuff so far, have you had a look at the court bundle yet as YB will leave it late to settle you may be required to appear at court, this is usually where they settle cases unless they get a stay due to the test case but prepair for court and we will cross any bridges that come our way.

 

Dont be nervous because you have done NOTHING wrong you are simply taking a BANK to court for taking your money.:eek:

It is natural to be a little nervous but try to read up some threads that have been through the court stages as this will reassure you.

Keep in touch with any updates.

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The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Hi,

 

My case is now transferred to my local court.

 

Do I wait for a court date? or Can I put together my bundle as soon as possible and send it to YB and the court before I hear anything?

 

YB have until 15th August to apply for it to be stayed.

 

Yvette

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I think they can apply to stay the case at any time.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Hi,

 

I got two letters in the post today.

 

One from my local court telling about the transfer and the dispensation of the Allocation Questionnaire, but also told me I have to pay £100.00 AQ fee by the 15/8/07 or my case will be struck out!

 

The other one from Yorkshire Bank. I have a feeling a lot of these letters have been received by claimants, I've just read on JunkiMunki's thread that he got one today too! Dated 31/7/07 telling us that they will shortly be applying for the court to put a stay on the claim until the outcome of the test case.

 

How can I fight them putting a stay on the claim? Anyone know?

 

Thanks

Yvette

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Did the letter say WITHOUT PREJUDICE on it? If not I suggest that you send a copy of it to the court attached to this document. http://www.consumeractiongroup.co.uk/forum/bank-templates-library/17065-application-removal-stay-updated.html#post131900

 

Just put a brief covering letter saying that in light of this letter you have received, you'd like the judge to know that you wish to object to any application for a stay.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Hi,

 

Thanks for your reply Caro, the letter doesn't say "without prejudice". I am just copying the letter for application for removal of stay as you have advised.

 

I have a couple of questions:-

 

As my account with YB was closed 3 years ago should I leave out the last paragraph "In the alternative"? as it will not apply to me?

 

I need to attend the court before the 15th August to pay my £100.00 AQ fee even though it has been dispensed with. Should I hand this letter in at the same time or put it in the post? Who should I address it to?

 

Sorry, a lot of questions I know:)

 

Yvette

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