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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Mercantile Hearing 20th Feb.


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Additional Note added 18/6/07: There is now a dedicated thread for the CMI sheet Case Management Info Sheet showing the CMI sheet complete with updated example answers and notes for completion.

 

Original 9 Feb post:

I see that Jenny has provided the CMI sheet.

 

The following is copied from my entry on page 9 of the 'Directions Hearing Leeds 7 Feb' thread. i hope it may be useful.

 

For anybody wishing to know more about the Case Management Information Sheet (CMI) and CPR 59 etc:

The Civil Procedure Rules CPR 59, CPR 18, CPR 31 etc are obtainable on Department for Constitutional Affairs - Home Page web site (web site dca.gov.uk). They come in the form of the actual Rule eg CPR 59 entitled 'Mercantile Courts'' and a separate 'Practice Direction' sheet (clickable in the top right of the CPR page). Either use the 'Search' facilty on the DCA web home page eg search for 'CPR 59' or to get straight in, forget the home page and go to PART 59 - MERCANTILE COURTS (web site dca.gov.uk/civil/procrules_fin/contents/parts/part59.htm)

Change the 59 to 18 in the www. address to get to Part 18 and change to 31 to get to Part 31 etc. (Once you get into the relevant 'Part', don't forget to click on the top right of the page to get into the 'Practice Directions' document for that Part)

Note that CPR 18 is entitled 'Further Information' whilst CPR 31 is entitled 'Disclosure and Inspection of Documents'. Therefore if you want the bank to provide information, I assume this is under CPR 18. If you want the bank to disclose documents that it has in its possession then I assume it comes under CPR 31.

Anybody wanting the Case Management Information sheet can get it from 'Practice Direction to CPR 59' at Appendix A of that document. save it on your pc as a pdf file. Open the saved pdf file on your pc, then save it again as editable text (eg on Notepad). Then open Microsoft Word (all files) and you should be able to open the Notepad file. Then save as a 'Word' document and you can fill in the answers.

(PS. You shouldn't need the uncompleted CMI sheet accessed as above if you are using Jenny's already completed sheet)

(2nd PS: see my subsequent message on this thread which gives a copy the full CMI sheet from CPR 59 Practice Directions).

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Additional Note added 18/6/07: There is now a dedicated thread for the CMI sheet Case Management Info Sheet showing the CMI sheet complete with updated example answers and notes for completion.

 

Original 10 Feb post:

For those who want to show the Question besides the Answer, here is the draft CMI sheet taken from Appendix A of the Practice Directions to CPR59. (Don't forget to serve a copy on the defendant, besides sending to the Court).

 

 

Case Management Information Sheet

 

 

Insert Title - v -

 

(Claim No. )

 

 

 

 

 

 

Party filing: The Claimant

Solicitors:

Advocate(s) for trial:

Date:

 

Substance of case

1.

Parties

2. Are all parties still effective? -

3. Do you intend to add any further party? –

Statements of case

4. Do you intend to amend your statement of case?

5. Do you require any “further information” - see CPR 18? -

Disclosure

6. By what date can you give standard disclosure? –

7. Do you contend that to search for any type of document falling within CPR 31.6(b) would be unreasonable within CPR 31.7(2)? -

8. Is any specific disclosure required - CPR 31.12? –

9. Is a full disclosure order appropriate? -

10. By what dates could you give:

(i) any specific disclosure referred to at 8? - .

(ii) full disclosure? -

Admissions

11. Can you make any additional admissions? –

Preliminary issues

12. Are any issues suitable for trial as preliminary issues? -

Witnesses of fact

13. On how many witnesses of fact do you intend to rely at the trial (subject to the court’s direction)? -

14. Please name them, or explain why you do not. -

15. Which of them will be called to give oral evidence? -

16. When can you serve their witness statements? -

17. Will any require an interpreter? -

Expert evidence

18. Are there issues requiring expert evidence? -

19. If yes, what issues? -

20. Might a single joint expert be suitable on any issues (see CPR 35.7)? -

21. What experts do you intend (subject to the court’s direction) to call? Please give the number, their names and expertise. -

22. By what date can you serve signed expert reports? -

23. Should there be meetings of experts of like disciplines, of all disciplines? By when? -

24. Which experts, if any, do you intend not to call at the trial? -

25. Will any require an interpreter? -

Trial

26. What are the advocates’ present estimates of the length of the trial? -

27. What is the earliest date that you think the case can be ready for trial? -

28. Where should the trial be held? -

29. Is a Pre-Trial Review advisable? -

A.D.R.

30. Might some form of Alternative Dispute Resolution assist to resolve the dispute or some part of it? -

31. Has this been considered with the client? -

32. Has this been considered with the other parties? -

33. Do you want the case to be stayed pending A.D.R. or other means of settlement - CPR 26.4; or any other directions relating to A.D.R.? -

Other applications

34. What applications, if any, not covered above, will you be making at the conference? -

Costs

35. What, do you estimate, are your costs to date? -

36. What, do you estimate, will be your costs to end of trial? -

 

 

Signed:

(Claimant)

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Important notes regarding completing the CMI sheet.

 

Reference J.Barton (Jenny's) example completed CMI sheet (see above), be careful at item 5 where it states 'However, the Defendant has insisted the Claimant complies with the Defendants CPR Part 18'. This looks as though the defendant (bank) filed a CMI sheet first and the claimant is responding to the defendant's request. If you are filing the CMI sheet and have not had any requests from the bank in repect of CPR 18, then I think you will need to tailor the wording at item 5. I suggest your answer should be 'The claimant seeks the Court to order full disclosure and breakdown of the administrative cost incurred in applying the said charges.'

The answer to item 31 of the CMI sheet also needs tailoring if there have been no previous hearings and defendant has not refused to attend any . Answer should be a straight 'No'.

With regard to items 35 and 36 of the CMI sheet, note that some Mercantile Courts (eg London) state in the letter of invitation to the Hearing that Small Claims rules will apply regarding costs, whereas other Mercantile Courts (eg Leeds) make no mention of Small Claims rules applying. (Mercantile cases are usually only dealt with under the multi-track, not small calims track). Therefore if you are under London Mercantile you might wish to insert at item 35 and 36 'see the Court's notice of hearing dated .......... regarding costs', but for those under Leeds you might wish to stick with the example wording given in the completed example sheet in the above mentioned thread. for those at Leeds and similar, you might like to add at the end of 35 and 36 the words 'plus the Court fees'

Jenny, I hope you don't mind me making these comments.

 

PS 28/5/07. I have added more notes about completing the CMI sheet in the sticky thread 'Mercantile Court Guide' http://www.consumeractiongroup.co.uk/forum/mercantile-court-cases-stays/34297-mercantile-court-guide.html at the top of this Mercantile forum so make sure you also see those.

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Roboraver, before you rush into getting the court bundle ogether, see my message dated 9 Feb time 09.27 on thread 'Vs Barclays in the Mercantile'. (I posted 2 messages that day so make sure you see the right one).

Regarding the accumulating interest did you not say in your claim that interest would be charged at the rate of 0.00022 per day up to settlement? If you did then there is nothing to do at this stage, it will be calculated at settlement.

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Bump.

 

For those claimants who have ben invited to a Mercantile Court hearing and want assistance in completing the CPR 59 Case Management Information Sheet (CMI sheet) see posts 12 to 14 of this thread. (Also see the sticky thread 'Mercantile Court Guide' post 3 and 5 if you have not already seen it).

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