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    • Write to the IPC complaining that UKPC have not observed the requirements of PoFA . IPC  Waterside House, Macclesfield SK10 9NR Dear IPC, I am writing to complain about a serious breach of the Protection of Freedoms Act 2012 by UKPCM. I feel that as it is more a breach of the Act rather than not just  complying with your Code of Practice which is why I am bypassing your operator. Should you decide to insist that I first complain to your operator, I will instead pass over my complaint to the ICO and the DVLA . My story starts with being issued a windscreen PCN on 8/3/24 which was almost immediately removed and a second  PCN was then  sent by post on 13/3/24  [deemed delivered 15/3/24] which I did not receive and had to send an sar to have that particular mess revealed later  but that is not the reason for my complaint. UKPC then sent a Keeper Liability Notice dated 12/4/24 warning me that as 28 days have now elapsed, I as keeper am now liable for the charge.  This is in direct contravention of PoFA since the keeper does not become liable to pay until the day after the original PCN is deemed to have been given which would have been 13/4/24 -a Saturday ]. Not only does it not comply with PoFA but it fails to adhere to your Code of Practice and is in breach of their agreement with the DVLA. You will be aware that this is not the first time that UKPC have fallen foul of the DVLA and presumably yourselves. I have included copies of both Notices for information. You will realise the seriousness of this situation if this is standard practice from the UKPC to all motorists or just those where windscreen tickets are involved since the Law regarding PoFA is being abused and is unfair to misguide motorists. I await your  response which I understand will usually be within a week. -------------------------------------------------------------------------------------------------------------------------------------------------------I would think that should be sufficient for the IPC to cancel your PCN though  you should await comments from the Site team before sending your complaint. Don't forget to include both PCNs.  
    • Hi DX, Sorry, fell asleep as I was up all night last night writing that statement. Yes, I attached the rest of the witness statement on post 50, bottom of webpage 2. That's the important part.  It looks like the lawyer who wrote Erudio's Witness statement does not work for them any more. So, I'll have another lawyer representing instead. Not sure if I can use Andy's hearsay argument verbally if that happens.... I did not put it in writing. Apart from not sending deferral forms, my main argument is that in 2014 Erudio fixed some arrears mistake that SLC made and then in 2018 they did the same mistake, sent me confusing letters. What is the legal defence when they send you confusing material?
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    • That isn’t actually what the Theft Act 1968 S1 actually says, BTW. https://www.legislation.gov.uk/ukpga/1968/60/section/1 (1)A person is guilty of theft if he dishonestly appropriates property belonging to another with the intention of permanently depriving the other of it;   The difference between what you’ve said and the Act? a) intent to permanently deprive rather than  just depriving (which is why the offence of “taking without consent” was brought in for motor vehicles, as otherwise "joyriders" could say "but I intended to give it back at the end") b) dishonesty : If I honestly believed A's pen belonged to B, and took it and gave it to B - B might be found guilty of theft but I shouldn't be. 
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Gill V Clydesdale


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:) Hi there,

 

Been reading up on things for a couple of weeks now and decided to go for it. Sent my letter away today requesting my statements. So I will wait & see how I get on. A little nervous though! Never mind, I will keep reading up on things. :)

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Hi Gil,

 

Great start, nothing to get nervous about though - as you've probably seen from reading these threads YB/Clydesdale can be a little harder to tackle, but you've got as much help and support as you need here.

 

Just give a yell if you need anything, and make sure you keep us updated with everything so that we can see what's happening should you need any advice :)

 

PJ x

Advice & opinions given by pjdudley69 are personal, are not endorsed by Consumer Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional. Also visit legal seagulls for more friendly help and advice.

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Thanks PJ,

 

A couple of things you might be able to help with are: The account is in joint names, does that mean we both have to claim against them or can one of us just pursue it? We both signed the form requesting the statements just to make sure that they couldn't waste any time! Have also asked for my credit card statements, so can I claim on both accounts in one go or will they be individual claims. It will probably be just late fees on the credit card & service charges on the bank account. Also we live in Scotland so I understand the procedure is a little different to England. Will be greatful for any help. From what I've read about the Clydesdale I think I'm gonna need it!

 

Thanks to anyone with info, Gill

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Glad to see some more successful claims today:) . I posted my S.A.R - (Subject Access Request) away last Thursday 'Special Delivery' & today my account states that the cheque has been cashed! So just have to wait until I receive them & then the fun will start:D . Will keep you posted,

 

Gil

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Hi,

 

Today I received a letter confirming that the Clydesdale have received my SAR. The letter thanked me for my request. Also confirmed my £10 payment. It then went on to say that they have 40 days with which to comply & that I will be receiving statements in due course.

 

The only thing I was wondering was that my SAR was sent to the Head Office in Glasgow & this reply has came from Leeds. (Advice Quality Unit, Charges Section, Third Floor, Brunswick Point, Wade Lane, Leeds, LS2 8NQ.) I was under the assumption that Glasgow was their Head Office & any correspondance should be sent their.Their letter states that if I need further assistance I should contact Leeds with my reference number.

:confused:

Should my request for charges be sent to Glasgow or should it now be Leeds I deal with.

Anyone??

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Thanks. I'm gonna need it with this lot. I'm also in the middle of changing my bank just now. I don't know if that will affect this claim as we have used there bank for over thirteen years and now we are dumping them & claiming against them!!

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  • 4 weeks later...

Nothing after the 40 days is their normal trend and the ICO appears to be doing nothing to correct this, which is their job. I suggest you nip over to the DPA Non-Compliance FAQ:

 

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/6986-data-protection-act-non.html

 

Mine went off last week to Yorkshire and they have until tomorrow to come up with the goods. Seems unlikely they will bother complying with the law. They haven't so far. So Wednesday it's down to the court to begin action to force them to provide them. (Next thread down).

Good luck. You won't need it but you will need a lot of patience, which they thank you for! :roll:

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Cheers Devonshrimper, no need to now as I received statements today (day 40) for mastercard account, my current account statements are at the post office. Will pick them up tomorrow & go through them. They sent letter of apology for taking so long. Seems to be due to amount of requests they've had!!:-o Thanks Again. Gil

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Statements arrived yesterday morning. I received 6 years statements. Should I just chance asking for the 6 years? It all mounts up to just under £300. Do I apply interest at this stage?

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