Ding Ding First Round To Me

[elgarsrondo]

Got my full settlement from first direct today for £992 .... but they have since levied another £200 in charges on my account even though I had a verbal agreement that my account would be held "pending court hearing".

 

I have asked them to refund these charges upon charges for charges sake. But again have met a brick wall. They are now even asking me whether I will accept the terms and conditions of the initial contract and not claim for anymore charges.

 

I replied that I would conduct myself within UK law and I expect them to do the same. I am awaiting a call back from them now. But am starting to get the impression that If I don't explicitly agree to not sue them again they might close my account.

 

Any advice wise one's of the CAG forums?

[alanfromderby]

It is very likely that they will give you 30 days notice of closure - of course they still have to refund the charges. Have you got a parachute deployed?

[dave]

Have you completed the survey?

 

http://www.consumeractiongroup.co.uk/survey.php

[elgarsrondo]

Well it's true they are closing my account. This isn't much of an issue, just a slight reduction in my available credit.

 

Annoyingly they are holding to a line that says they decided to close my account before I filed action against them. I doubt this very much. My first letter requesting money from them was I think six days after they first mentioned that they "might" withdraw my account because of my increasing o/d (only increasing through charges). I had at the time only talked things over with customer service staff. I am now trying to get the notes on my account to prove this. But it may be a loosing battle.

 

And yes, I was very good and completed the survey.

[alanfromderby]

Since it is the charges that have put you in this position I would consider a complaint:

 

http://www.consumeractiongroup.co.uk/forum/announcement.php?f=5&a=4

[Bookworm]

Well, where do they get off asking you if you'll accept the T&Cs if they're closing you down anyway? Prats.

 

Nothing for it but 2nd round then. GO get 'em, me boy!

[elgarsrondo]

This topic was closed on 09 March 2019.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group