This topic was closed on 09 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 03/07/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

I also have a massive debt built up with Scottish Power - due to being on ESA and generally having a low income - currently standing about £1700 - is there anything out there to help with a SP customer based in London? Any help much appreciated

I have had a similar debarcle with B&Q.... An expensive kitchen, 8 delivery dates .... but still missing workshops ...over 7 months later. Eventually delivered on the 20th December after literally 51 hrs on the telephone and my insesant project management of the chief executives department and delivery centre. It was admitted to me verbally at many points that they had sold over 480 kitchens knowing they wouldn't be able to deliver for months as a warehouse had burnt down and stock would take over 6months to replenish. Yet they still went ahead and sold them anyway. Is this lawful? It's certainly not honourable. I put in a claim for compensation which included no kitchen for 7 months, cost of hiring seperate tradesmen for jobs 5 times, meals out (due to lack of kitchen), days of work, my time of 52hrs on the phone, and distress and inconvenience. This came to a total of £3000. They damage limitated this with an offer of £1300. I have rejected this and sought legal advice. It has been suggested to me by community legal services direct, OFT and Trading Standards that I would be able to claim under The supply of goods and services act. I was suprised by the advice on this thread. I would be grateful if you could clarify your opinion concerning my case. Thanks

Well it's true they are closing my account. This isn't much of an issue, just a slight reduction in my available credit. Annoyingly they are holding to a line that says they decided to close my account before I filed action against them. I doubt this very much. My first letter requesting money from them was I think six days after they first mentioned that they "might" withdraw my account because of my increasing o/d (only increasing through charges). I had at the time only talked things over with customer service staff. I am now trying to get the notes on my account to prove this. But it may be a loosing battle. And yes, I was very good and completed the survey.

Got my full settlement from first direct today for £992 .... but they have since levied another £200 in charges on my account even though I had a verbal agreement that my account would be held "pending court hearing". I have asked them to refund these charges upon charges for charges sake. But again have met a brick wall. They are now even asking me whether I will accept the terms and conditions of the initial contract and not claim for anymore charges. I replied that I would conduct myself within UK law and I expect them to do the same. I am awaiting a call back from them now. But am starting to get the impression that If I don't explicitly agree to not sue them again they might close my account. Any advice wise one's of the CAG forums?

He didn't seem to know much about it, but I went through the finer points of it with him. He wrote some of the arguments down and went over them with me so he had them clear in his mind. He said he would talk to Alan Johnson on monday and I would receive a response from the DTI asap. I shall hold my breath until I hear the letterbox rattle. I have booked another appointment with him at his next surgery, just incase nothing happens.

I am currently about 10 days away from filing a claim against first direct for about a grands worth of charges. On friday I went to see my MP about the matter, did a bit of a Jeremy Paxman on him for fun and he has promised an official response from Alan Johnson and the Department for Trade and Industy ... it will probably be all bluff and bother but I shall post it when I receive it.