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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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rob2010 v halifax says hello


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Hi Rob

I am fighting the halifax also So far I have requested my charges for the last 6 years within 40 days they have over run this so I need to send another letter.

How far have you got with yours ? What stage are you at?

 

Wizpeep

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Hi Rob

I am fighting the halifax also So far I have requested my charges for the last 6 years within 40 days they have over run this so I need to send another letter.

How far have you got with yours ? What stage are you at?

 

Wizpeep

 

Welcome to both of you

Firstly Wizpeep have you had any information from the Halifax they do normally send the required list of charges (statements) in fact I had two lots for both accounts that I was claiming on. If not carry on with the process and send the DPA non - compliance letter - template in the library. If you have received statements then move on to the next stage of asking for YOUR money back and complete the speadsheet - schedule of charges (see below). Good luck

 

Rob2010 - You need to read the FAQ's and some of the threads in the Halifax section and then start your claim, I am assuming that you are claiming from the Halifax?

 

Anyway good luck to both of you and any questions just ask there are thousands of us to help;)

Boo

;) Boobaby

Please hit the scales if you think I've helped!

Please note that advice given is purely my opinion and should be treated as such.

FAQ’s

http://www.consumeractiongroup.c o.uk/forum/faqs-please-read-these/

HSBC Claim - August 2006 £2,700 paid November 2006

Halifax Claim - August 2006 £4,100 paid December 2006

GE Capital - August 2006 - settled

Log Book Loans - August 2007 - sorted

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Hi all,I've just received 6 years of current account statements with no probs at all,and I've calculated that I've paid $1,456 (THAT'S NOT DOLLARS,MY KEYBOARDS KNACKERED!)Anyway,I've prepared my letter for my money to be returned with a full list of charges,but the only thing is now is where do I send the letter to,as I'm advised not to send it to my local branch of The Halifax.Sounds a bit lame I know but can anybody help me please? Yours John

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Hi all,I've just received 6 years of current account statements with no probs at all,and I've calculated that I've paid $1,456 (THAT'S NOT DOLLARS,MY KEYBOARDS KNACKERED!)Anyway,I've prepared my letter for my money to be returned with a full list of charges,but the only thing is now is where do I send the letter to,as I'm advised not to send it to my local branch of The Halifax.Sounds a bit lame I know but can anybody help me please? Yours John

 

Hi Johnny123, Rob2010 & Wizpeep

This thread needs to be listed under the Halifax site of the forum if I were you I would cut and paste this post and start a thread there as this is the welcome site. You will get all the addresses and contacts there also - here it is as well:

Halifax PLC

Trinity Road

HX1 2RG

There are also people on that site that can help you with problems specific to the Halifax.

Have you prepared a spreadsheet (see below) to accompany the request letter and don't forget to send all information recorded delivery.

Any further information required don't hesitate to ask but as I said use your own thread.

Good luck

Boo

;) Boobaby

Please hit the scales if you think I've helped!

Please note that advice given is purely my opinion and should be treated as such.

FAQ’s

http://www.consumeractiongroup.c o.uk/forum/faqs-please-read-these/

HSBC Claim - August 2006 £2,700 paid November 2006

Halifax Claim - August 2006 £4,100 paid December 2006

GE Capital - August 2006 - settled

Log Book Loans - August 2007 - sorted

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Hi - I would stick with the Trinity Road address as I understand that if your claim ends up in court, they don't, for some reason, acknowledge letters sent to a PO address. (That is what I understand, although I stand to be corrected :o if wrong!!) I sent all of my correspondence to Trinity Road. Please take a few mins to read my thread. My claim with the Halifax was resolved very quickly. Best wishes.

jaxads

 

Halifax - £2281, successfully refunded all charges after LBA letter & telephone call.

Have been offered the difference between the £20 and £12 charges from Capital One -- am sending LBA for remainder.

GE Money - Received settlement of £441, being total charges requested. No interest though.

CCA'd Bank of Scotland / Blair Oliver Scott to produce CCA Agreements on two Credit Cards - well in default, although still chasing payment!!!

EOS Solutions "ceased action on account" on behalf of a friend.

 

All in all, quite busy at the moment and enjoying every minute of it
:eek:

 

 

 

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Is there a particular reason why you should not send the preliminary letter to your local branch? Surely they can deal with it there, or refer it higher up the food chain if they can't?

 

I asked for my account statements over the counter at my branch, and received them in less than a week.

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Hello again everyone,I've tried looking everywhere for a spreadsheet to use to send with my letter,but to no avail.I'm not too sure what a spreadsheet is even, and what it's purpose is in this matter anyway!Isn't a handwritten list of dated charges over the past six years sufficient,bearing in mind I've read that I shouldn't even be mentioning any interest charges owing to me. Think I'm a bit confused.com.:confused:

Cheers anyway,John

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