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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Intercityman vs MBNA


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my stuff came through after about 2 weeks, but that was over the festive period. you will get standard letter first saying they are dealing with your complaint blah blah.

 

when i received my statements i was given a page of rubbish about terms, fair charges etc but they still offered my a £100 goodwill payment :confused:

 

after calculating my claim i have just today sent the prelim accepting their offer as partial payment only and requesting a refund in full.

 

the clock is ticking

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how much do they owe you. Mine was only 250 quid + interest. I called them today as my prelim deadline is up tomorrow, waffled a bit and spoke to someone called Yvonne, she calculated my interest and offered me another goodwill gesture. With this figure added to the initial offer of £100 already credited to my account earlier it totalled what they owed me. So settled in full, job done.

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if in doubt, call them and ask.

 

I assumed mine to be 24.9% and used this on my spreadsheet. When i spoke to Yvonne she calculated it for me, it was actually 15.9%.

 

Might be worth just requesting it back over phone, you never know, it worked for me.

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ditto

 

I called them the day before i was going to send the lba. i made sure they were aware that i knew they were dealing with cases like this every day and that to date they always payed up. i said my claim was only small and i'd seen people with bigger goodwill gestures than my full claim, so why not setlle over phone, saves my time and theirs being wasted.. Have all your facts straight, be polite and they will co-operate.

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