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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times. ×


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    • If you are buying a used car – you need to read this survival guide.

      BankFodder posted a topic in Vehicle retailers and manufacturers,

      If you are buying a used car – you need to read this survival guide.
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    • Big Motoring World Enfield /Blackhorse - done over on car - @BigMotoringWrld

      ATJ posted a topic in Vehicle retailers and manufacturers,

      Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • A2Dominion - Housing Association property flooding - damning ombudsman report

      WanTToMoveOn posted a topic in Residential and Commercial lettings/Freehold issues,

      Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • Post in Suing a parcel delivery company when you don't have a direct contract with them – third-party rights Copy of judgment available

      BankFodder posted a post in a topic,

      We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

gailevans v NatWest another **WINNER**

gailevans

By gailevans
in NatWest Successes

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dave

dave

Posted
Posted
Hope the extra money makes you happy

 

Not really *extra* money now is it. It was yours in the first place.

 

Probably from a bank - they used_to_be_happy all the time they could get away with fleecing a gullible public ;-)

If you feel that we have helped you, or you would like to help keep this web site running so that others can continue to get their money back, please click the donate button at the top of the forum.

Advice & opinions of Dave, The Bank Action Group and The Consumer Action Group are offered informally, without prejudice & without liability.

Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.

 

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gailevans

gailevans

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Well, their time has lapsed and i am counting the days to when i can log my claim (tomorrow is payday and "lift off"!!)

 

I got home from work last night to a reply from Mr Higley to my last letter (when they added another £38 charge) with the following:

 

"Thank you for your letter of 18 May 2006.

 

I have noted your increased claim and assume that it will increase should any charges be added in the future. I should add that the OFT comment on 5 April was not a direction but a statement from them relating to credit card administration charges and we have until the end of the month before we are to respond.

 

Our position remains unchanged, we will not be effecting a refund or taking any other action, and our legal team is ready to handle the proceedings you propose to take.

 

However thank you for letting me know of this development"

 

Well - not quite sure what to think of this, is this their normal "stalling" tactic and do I wait until the end of the month to find out what they propose to do, or do i stick to my timescales and slap in a claim through MoneyClaim?

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fallen404

fallen404

Posted
Posted

The response they're talking about is the one they plan to submit to the OFT regarding their ruling about unfair charges. Stick to your timetable, and hammer them. It looks like you and I are at roughly the same stage in our cases (I'm set to file my MoneyClaim next Wednesday), so I'll keep my fingers crossed for you.

DPA Letter received by NatWest 11/04/2006

DPA Request expires 21/05/2006

Statements received 15/05/2006

LBA sent 15/05/2006

 

If you find me vaguely coherent, click the scales.

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gailevans

gailevans

Posted
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Posted

I have read (somewhere within the forum) that it gives us more brownie points if we write to the bank and give them another 7 days to refund as a "goodwill gesture" so I have done that. Well, I have given them until 30 May and I will definately slap in my claim through MoneyClaim!

 

Fallen, we will be at exactly the same stage then!! Have been a model citizen with First Direct too, and given them another 7 days too!

 

What an angel i am!! (Not!):razz:

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gailevans

gailevans

Posted
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Posted

Hi all - sorry its been ages since i've posted but i was unfortunately made redundant and have had pretty severe money worries!

 

However, I have took the bull by the horns and have logged my first online claim with natwest! cost me £120 but I think its well worth it! Anyone give me any timescales? How long before CrapWest pay up?!!

 

Will use "my money" from them to start the other 3 claims! So wish me luck and if anyone can give me an idea, please do!!

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gailevans

gailevans

Posted
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Have still been persuing this claim but unfortunately not been keeping my post up to date (slapped wrist)

 

Well, my AQ date was 30 Sept and I had a 50% offer letter from Cobbetts on the 2 Oct. I wrote back accepting it as PARTIAL payment and would still be continuing my claim for the rest (with interest). Am just still playing the waiting game now.

 

Having looked at other posts, I think I should be hearing something quite favourable within the next week. Keeping everything crossed!!

 

Once this is in the "bag", am off to file the other 3 with MCOL!! Speculate to accumulate and all that. Will be a nice little nest egg (or January sales pennies) when it all comes in!

 

Will keep you updated!

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  • 2 weeks later...
gailevans

gailevans

Posted
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Posted

question for one and all!!

 

I wrote back to Cobbetts, accepting their 50% offer as "partial payment". Their lovely offer was only open for 7 days. This expiry date was nearly a week ago and I have heard nothing. No large full settlement cheque, no correspondence from either them or the courts, zilch!

 

What is my next course of action? Do I sit and play the waiting game, wait for the courts to allocate me a hearing date or do I write to Cobbetts and ask them where is my 50% cheque/full settlement cheque?

 

I need this money as I am still out of work.

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alanfromderby

alanfromderby

Posted
Posted

It is a real pain when you are desperate for the money, but unfortunately the process can often drag on.

 

As you did not agree to their 50% offer as full and final settlement, it is almost certain that they will not send this payment. In which case you will have to wait for the court process to eventually back NatWest into a corner where they will have no choice but to settle.

 

Having said that, I see no problem in sending Cobbetts a letter along the lines you have suggested - if nothing else, it may bring your file to the top of the pile.

 

 

 

 

 

 

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Warms

Warms

Posted
Posted

:D CoNgRaTuLaTiOnS:)

-Warms (Alexandra)-

---------------------------------------------

Whatever I post is just my opinion, no more, no less!:!:

.....................................................................

NatWest=>settled in full, no strings!:D

NatWest creditcard=>settled in full, no strings!:D

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  • 12 years later...
gailevans

gailevans

Posted
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Posted

This topic was closed on 09 March 2019.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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