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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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gailevans v First Direct


gailevans
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Sent of my first letter to Barclays today, claiming £748. As I have copies of all my bank statements, I dont need to request these, so can go straight onto the first stage - I hope this is correct, as this is what I have read into it!

 

Can someone please advise me if this isnt correct - and if it is, watch this space!!

 

Sent this (and my other claims to Barclays and Natwest) by registered post!!

 

 

 

 

 

Barclays - claiming £760 - lnitial letter sent 02/05/06

First Direct - claiming £748 - Initial letter sent 02/05/06

Natwest - claiming £1535 - Initial letter sent 02/05/06

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Received the usual "we think are charges are fair" letter from Maureen Watson and was told to respond to Robert Kernaghan. LBA will be sent to good old Robert today, recorded post (copy to Maureen) and will wait and see what happens!

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  • 3 weeks later...

Excellent! Keep us posted!

If you found this post useful, please click on the "scales" icon in the bottom left of my post and say so!

 

The opinions of this post are those of monkey_uk and do not constitute sound legal advice. I am not a lawyer.

--

 

Halifax Unlawful Bank Charges: S.A.R - (Subject Access Request) Sent 28/02/07 - CC Statement's rcv'd 18/04/07 Bank a/c statements rcv'd 19/04/07

 

 

 

First Direct Unlawful Bank Charges: Settled in Full 12/05/06 | £2235.50

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Hold fire on that previous thought! Read on here it helps our case if we write to the banks after the deadline, remind them and given them another 7 days as a "goodwill gesture" so the date to file my claim is now postponed until 31 May!!

 

Wish the banks were as thoughtful as us!!!! :p

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I wouldn't advise to write to them after the deadline. A deadline is a deadline, simple as.

If you found this post useful, please click on the "scales" icon in the bottom left of my post and say so!

 

The opinions of this post are those of monkey_uk and do not constitute sound legal advice. I am not a lawyer.

--

 

Halifax Unlawful Bank Charges: S.A.R - (Subject Access Request) Sent 28/02/07 - CC Statement's rcv'd 18/04/07 Bank a/c statements rcv'd 19/04/07

 

 

 

First Direct Unlawful Bank Charges: Settled in Full 12/05/06 | £2235.50

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Hold fire on that previous thought! Read on here it helps our case if we write to the banks after the deadline, remind them and given them another 7 days as a "goodwill gesture" so the date to file my claim is now postponed until 31 May!!

 

Wish the banks were as thoughtful as us!!!! :p

 

A little concerned as to where this advice has come from - certainly it is not in the procedure in the FAQ's, and if the bank see that claimants are prepared to allow the deadline to slip, they will see it as a sign of weakness.

 

 

 

 

 

 

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Hiya - just spent the last 20 mins trawling back through to see where i saw it!!

 

Its on the Purplegirluk1 v Abbey thread and its a response from Vampiress.

 

Any Advice, should I hot foot up to the post office to try and get the letter back? Sent it Recorded (as usual)!

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Just had a look at that thread, and the advice was given due to the claimant having not sent a preliminary request for refund. In this case the advise was correct, but normally it is unwise to push back on deadlines.

 

 

 

 

 

 

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Okay, I misread the advice then! Oh well, am being too nice to them! Havent heard anything back from First Direct so I suppose if it goes to a court hearing, it will make me look better-ish!

 

Will stick to the next deadline like glue!!

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Had a letter from a new person, Andrew Lea, Head of Banking Services:

 

"I am sorry that you remain unhappy following a letter dated 10 May 2006 from my colleague, Robert Kerhaghan. However, as this was the banks final response I am unable to add anything further in relation to this matter. As advised, if you remain dissatisfied, you may contact the Financial Ombudsman Service"

 

This seems a pretty "final" letter - another stalling/scare tactic? Dont particularly want to log a claim, costing me £80 and lose out.......

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I'm 99.99% sure that you won't lose!

 

Take a look at my thread (link in sig)....

If you found this post useful, please click on the "scales" icon in the bottom left of my post and say so!

 

The opinions of this post are those of monkey_uk and do not constitute sound legal advice. I am not a lawyer.

--

 

Halifax Unlawful Bank Charges: S.A.R - (Subject Access Request) Sent 28/02/07 - CC Statement's rcv'd 18/04/07 Bank a/c statements rcv'd 19/04/07

 

 

 

First Direct Unlawful Bank Charges: Settled in Full 12/05/06 | £2235.50

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  • 12 years later...

This topic was closed on 09 March 2019.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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at the bottom of one of the posts.

 

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Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

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