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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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[EDIT]-card

 

I am one step away from going to court with these [EDIT]. They have [EDIT] me with;

1. Their interest rate which has gone up in 5 months from 17% to 29% (!!)

2. Their charges - £ 400 since 2003 when I first got their [EDIT]-Card !!

My qns are:

a. Is there anything I can do about the 1st? (I doubt it)

b. In their letter response to mine Before Action, they mention the [EDIT] vs [EDIT]Financial in NI. does this mean that we now have to settle for the difference between the newly set £ 12 fee and the £ 25 that was before?

In that case, it's half of what they owe me, ie £ 200.

c. If I go ahead and make my day, will they then withdraw my credit facility and demand payment for the balance (ca £ 3000 atm). I don't trust them one bit as they are the worst of a bad bunch.

Anyone that has [EDIT] experiences, pls let me know.

JD

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I am one step away from going to court with theseThey have me with;

1. Their interest rate which has gone up in 5 months from 17% to 29% (!!)

2. Their charges - £ 400 since 2003 when I first got their Card !!

My qns are:

a. Is there anything I can do about the 1st? (I doubt it)

b. In their letter response to mine Before Action, they mention the xxxx vs Financial in NI. does this mean that we now have to settle for the difference between the newly set £ 12 fee and the £ 25 that was before?

In that case, it's half of what they owe me, ie £ 200.

c. If I go ahead and make my day, will they then withdraw my credit facility and demand payment for the balance (ca £ 3000 atm). I don't trust them one bit as they are the worst of a bad bunch.

Anyone that has experiences, pls let me know.

JD

 

 

Hi,

 

Welcome to the fantasy world of Citicards.

A) Nothing you can do about the interest rise I'm afraid (apart from change card provider)

B)Thisis not entirely correct - Citi did not win in NI, they produced evidence at the last moment thatthe claimant was not allowed to see and the judge allowed it. This case is under appeal. You do not have to accept the difference between the £25 and £12 Citi claim is the new industry standard, this is their own interpretation of the OFT report.

C)Go ahead and claim the full amount in the normal manner - by the time you get to court stage things with Citi should be alot clearer.

The only person I know who has claimed against Citi with an active account had their credit limit increased substantially.

 

Keep us posted on your progress and have a read of this forum to see what Citi tactics are.

Here is the link to the NI case http://www.consumeractiongroup.co.uk/forum/citicards/9085-citi-cards-request-repayment.html

Good Luck

Consumer Health Forums - where you can discuss any health or relationship matters.

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Hi Judge Dread,

 

Firstly can I congratulate you, you must be the record holder for the most edits in one post!

 

Answers

 

a.Unfortunately there is nothing you can do about interest rates if these were provided for in your terms and conditons.

 

b.No. Citi have settled claims in full since Kissick.

 

c. Possibly.

 

All the best

 

Zoot

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Yes, I still have a balance with Citi Cards and am in the process of claiming against them.

 

As I am in the process of paying off this balance asap I have not spent on the card for some time, and have significantly been reducing the amount outstanding on the account.

 

So what do they do to a person taking them to court, increase their credit limit to £15,800. Hardly responsible lending.

Advice offered by ENRON is without prejudice and is for your judgement as to whether to take it. You should seek the assistance or hire of a solicitor or other paid professional if in doubt.

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