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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Help Needed with Claim Form


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I'm ready to fill in my claim forms as per the scottish procedure post on this site but i've hit a small glitch.

 

I'm claiming against Woolwich who used to have a branch in Aberdeen but they have now changed it to a Barclays. Therefore there isn't a Woolwich branch/branch manager in my town to use as the defender.

 

I have however recieved correspondance about my claims from Barclays as it appears they have taken it over from Woolwich. Would i be in my rights to say that as Barclays are dealing with it for the Woolwich that i can use the local Barclays branch/branch manager as my defender.

 

Also i never sent any correspondance through the branch therefore the manager knows nothing of my claim, am i still ok to use him as the defender?

Woolwich:

S.A.R - (Subject Access Request) sent 4-9-06

Prelim request sent 6-10-06 (£735)

LBA Sent 29/11/06

Small Claims Filed 10/1/07

Outstanding requests £203 and others TBC

Goldfish:

S.A.R - (Subject Access Request) Sent 4-9-06

Bank of Scotland:

S.A.R - (Subject Access Request) sent 4-9-06

Prelim Sent 30/11/06 (£620)

LBA Sent 8/1/07

Outstanding Amounts: TBC

IF.com:

SAR Sent 4-9-06 - Didi not recieve and i've lost reciepts of recorded delivery, requested again 8/1/07 over the phone

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Hi,

 

No you cannot use the bank manager as your defender, it's not him your claiming against it's the bank he works for. Thats what the Sheriffs Clerk told me when I took my claim into court.I have a claim against Capital One who's address is in England, I live in Scotland and the clerk at Edinburgh Sheriff Court put on the form...This claim comes under the jurisdiction of Edinburgh Sheriff because the persuer will be paid in Edinburgh ?

I think you would be ok to use your local Barclays as the defender but I'm no expert.

 

Hope this helps some.

Best wishes with your claim.

 

Scott.

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

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Hi. I think you should claim against Woolwich`s head office. When I took my Summary Cause forms to my local court, the Sheriff Clerk said that as my branch was 150 miles from where I lived, I couldn`t file my claim at my local court.

I had to put him right when I showed him the info in the GOVAN LAW CENTRE websitewhich quotes the CIVIL JURISDICTION and JUDGEMENTS ORDER 2001. Schedule 4 of the actregulates the courts jurisdiction over consumer contracts. This includes bank and building society accounts.

Paragraph 8 of this schedule says : "A consumer may bring proceedings against the other party to a contract either in the courts of the part of the UK in which that party is domiciled (stays) or in the part of the UK in which the consumer is domiciled"

Hope this helps!

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Thanks to both of you,

 

I've just handed my claim in today. It turns out that the woolwich website says that the old branch is still active as a woolwich branch, it is listed as a contactable branch, so i just used it.

Woolwich:

S.A.R - (Subject Access Request) sent 4-9-06

Prelim request sent 6-10-06 (£735)

LBA Sent 29/11/06

Small Claims Filed 10/1/07

Outstanding requests £203 and others TBC

Goldfish:

S.A.R - (Subject Access Request) Sent 4-9-06

Bank of Scotland:

S.A.R - (Subject Access Request) sent 4-9-06

Prelim Sent 30/11/06 (£620)

LBA Sent 8/1/07

Outstanding Amounts: TBC

IF.com:

SAR Sent 4-9-06 - Didi not recieve and i've lost reciepts of recorded delivery, requested again 8/1/07 over the phone

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you can also claim in Aberdeen since you are based here. You just need to say that on the claim form. There's an example somewhere, don't know where, sorry. Good luck with it.

BoS:- D P A sent 09/06 Prelim. request 29/06 £1755 plus interest

1st claim Filed 5/10/06 SETTLED 19/10 £747.80 plus £534.31 interest

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