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    • Hello,

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NORTHSIDE CAR & COMMERCIAL LTD - DONCASTER Dealer being awkward refunding deposit **Settled**


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Evening all

My wife went to view a 25,000 mile vehicle at a dealers in Doncaster last week. I couldn’t go as I was at work. She’s owned a few trucks in her time, so is fairly conversant with them

I’d found it for her on the web, checked out the photos, called the dealer who assured me it was ‘stunning’. It says as much in their advert

I specifically asked about the underside, which he said was also excellent.

After viewing the truck, my wife left a deposit by bank transfer. She also transferred £money for car tax, which was done by the dealer with a receipt to prove so.

On collection two days later, I found the vehicle to be woefully substandard. Areas of damage had been repainted with a brush (!) and the underneath was plagued with serious rot.

The dealer said he couldn’t refund me our deposit as the boss was on holiday and it would need his approval.

He then went on to say I was a time waster, I knew nothing about vehicles, that I was being intimidating (which is utter tripe) 

He added they had incurred costs getting the vehicle ready for collection - yet more guff

I have since sent an email recapping the event and asking for the deposit and the tax to be refunded. We have evidence of payment by bank transfer and also a bill of sale from the garage.

Needless to say we left without the truck!

Can anyone please advise us from how to proceed?

Thank you

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NORTHSIDE  CAR & COMMERCIAL LTD - DONCASTER

WWW.NORTHSIDECARANDCOMMERCIALLTD.CO.UK

Thanks for your response DX. Much appreciated

 

Yes, bank transfer not ideal. I suspect the dealer knows this.

Not sure how not taking the truck is a ‘big mistake’. I’d have paid more  to take it and been left with a truck I don’t want …

My letter didn’t quote consumer rights act. If I haven’t received a refund within 7 working days from the date on the email, then I’ll go through the Small Claims Court

 

 

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  • BankFodder changed the title to NORTHSIDE CAR & COMMERCIAL LTD - DONCASTER Dealer being awkward refunding deposit
  • BankFodder changed the title to NORTHSIDE CAR & COMMERCIAL LTD - DONCASTER Dealer being awkward refunding deposit **Settled**

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