Jump to content


  • Tweets

  • Posts

    • Good morning,    I just wanted to update you on the situation.    I have visits piling up with my current employment and they need doing before I finish at the end of this month.  I am moving to Wiltshire in 3 weeks for a new job helping care homes with their Dementia patients. I tried to work it out and at a guess I will be doing about 20-25,000 miles a year. So need a vehicle that can cope with that mileage, my old car would have done it easy but 🤷‍♂️ I have taken out a loan and got a friend to find me a reliable car that can cope with the miles and hasn't been written off in the past.   I phoned Adrian flux to see if I could use the last months insurance on a new car I have bought, the girl I spoke to phoned Markerstudy and asked them but they said no, my new car doesn't have any modifications.    I had an email from someone who saw one of my appeals for information, they live near the site of the accident and know a nearby farmer who has a security camera at his entrance that catches the traffic and specifically registration plates as he has been robbed before. They said they would reach out for me and see if he still has the data. Unfortunately it wont catch the scene of the crash.   The Police phoned me and said they were closing the report I made, even if they found footage of the vehicle at the time I said the actual incident would be my word vs theirs.  My first response was I am sure google maps would show that they turned around at that location which would verify my version of events, but upon reflection I do understand, I have seen people doing make up with both hands while driving, eating from a bowl steering with their knees and veering all over the place. I am sure some of these people go off the road and claim that someone forced them off.    Markerstudy phoned me yesterday to say that my car is now at Copart, the £80 tank of Vpower diesel was emptied on entry to the site for safety reasons, which I get but it sucks.  It is awaiting being assessed and shouldn't be too long, which is a relief.  I am really glad things do not seem to be going the way of the other stories and they seem to moving quickly.   However I was informed that my car was a structural write off before I bought it - this destroyed me, I was almost sick.  and this is going to affect any offer of money - after hearing the first statement this didn't affect me.   They need to wait for the assessor to check it over but it is highly likely to be written off and the maximum they can offer is £2300.  I was desperate for a car as I was working for an agency at the time, no work no pay, and did not do a vehicle check because I didn't know about them.  The seller did not tell me that it had been structurally written off, he told me that it had the front wing damaged while parked and was repaired at an approved repairer.  Markerstudy records state that it was sold at auction, no record of repair at an approved repairer.  I bought it bank transfer with hand written receipt.    It gets worse.    It turns out my airbags should of gone off. For some reason they are not working. I think we can figure out why.  If I had hit that car head on and had no airbags.    Some good news.    I can arrange a time with Copart to go and take my stereo equipment and any personal items that are left in the car only. I cant live without music and need quality sound, my speakers and amps are Hertz and JLaudio, (no I am not a boy racer with booming subs, I am an audiophile on a budget) I was really worried I wouldn't get them back so this is a huge relief for me. It is stuff I have built up over years of saving and collecting. Everything to do with the vehicle and mods I have declared need to stay to be assessed.   The accident has gone as a fault on my record, I have to remove 2 years NCB which means I still have some to declare which is good.  So it appears at this point that it may be resolved quickly, not in the way I was hoping, but not as bad as I presumed it was going to be based upon that tow truck drivers attitude and behaviour and the horror stories I read.   I am not going to buy the car back and try to make money with all the parts on it, I don't have the time or energy.   I may need an xray on my back and neck.  The whole situation has left me feeling physically sick, drained and I need it done.   The lesson learnt from this  -  My conscience is 100% clear, my attitude to safety and strong sense of personal responsibility - A rated tyres even if on credit card, brake fluid flush every year, regular checks of pads and discs, bushes etc, made avoiding what I believed to be a certain broadside collision possible.   Get a dashcam (searching now for the best I can afford at the moment)  -  Research your insurance company before you buy  -  Pay for total car check before you go and see a car and take someone with you if you are not confident in your ability to assess a vehicle.      Thank you to everyone here who volunteers their time, energy and information, it is greatly appreciated.  You helped my sister with some advice a while ago but we weren't able to follow through, she is struggling with long term health conditions and I ended up in hospital for a while with myocarditis, when I got out and remembered it was too late.  I am going to make a donation now, it is not a lot, I wish I could give more, I will try to come back when things are on a more even keel.    Take care
    • It seems the solicitor has got your case listed for this “appeal” but not for the Stat Dec(SD). You need to ensure you can perform your SD on the day. If you are able to make your SD in court, the situation you are in now is more straightforward than if you made your SD via a solicitor. You have been convicted of two offences (and two were dropped) via proceedings of which you were not aware. The way to remedy that is to perform an SD. No appeal is necessary (nor is it available via the magistrates’ court). If you are able to make your SD this is how I see it panning out: You will make your SD to the court. The court must allow you to make it as it will have been made within 21 days of you discovering your convictions. You will then be asked to enter pleas to the four charges again. At this point you should plead not guilty to all four but make the court aware that you will plead guilty to the speeding charges on the condition that the FtP charges are dropped. The prosecutor will be asked whether or not this is agreed. In my opinion the overwhelming likelihood is that it will be. If it is you will be sentenced for the two speeding offences under the normal guidelines. In the unlikely event it is not accepted,  the speeding charges will be withdrawn (they have no evidence you were driving). You have no viable defence to the FtP charges and so should plead guilty. This will mean 12 points and a “totting up” ban (as you have already suffered). You can present an “Exceptional Hardship” argument to try to avoid this (explained below).   Because of this, I don’t see any need to make an argument to ask to have any ban suspended (pending an appeal to the Crown Court) unless and until you are banned again. The only reason I can think the solicitor suggested this is to secure a (Magistrates')  court date. I was surprised when you said you had an appointment so quickly; a date for an SD usually takes longer than that. However, if you can use it to your advantage, all well and good. I can’t comment on the argument that the two speeding offences were committed “on the same occasion” as I don’t have the details. That phrase is not defined anywhere and is a matter for the court to decide. It’s an interesting thought (and only that) that such an argument could equally be made for the two FtP offences. If the requests for driver’s details arrived at your old address at the same time, with the same deadline for reply, it could be argued that you failed to respond to them both “on the same occasion” (i.e when the 28 days to respond expired) and so should only receive penalty points for one. Hopefully you won’t need to go there. I think you have information about avoiding a “totting up” ban. But here’s the magistrates’ latest guidance on "Exceptional Hardship" (EH) which they refer to: When considering whether there are grounds to reduce or avoid a totting up disqualification the court should have regard to the following: It is for the offender to prove to the civil standard of proof that such grounds exist. Other than very exceptionally, this will require evidence from the offender, and where such evidence is given, it must be sworn. Where it is asserted that hardship would be caused, the court must be satisfied that it is not merely inconvenience, or hardship, but exceptional hardship for which the court must have evidence; Almost every disqualification entails hardship for the person disqualified and their immediate family. This is part of the deterrent objective of the provisions combined with the preventative effect of the order not to drive. If a motorist continues to offend after becoming aware of the risk to their licence of further penalty points, the court can take this circumstance into account. Courts should be cautious before accepting assertions of exceptional hardship without evidence that alternatives (including alternative means of transport) for avoiding exceptional hardship are not viable; Loss of employment will be an inevitable consequence of a driving ban for many people. Evidence that loss of employment would follow from disqualification is not in itself sufficient to demonstrate exceptional hardship; whether or not it does will depend on the circumstances of the offender and the consequences of that loss of employment on the offender and/or others. I must say, I still do not understand what the solicitor means by “As a safeguard we have lodged the appeal and applied to suspend your ban pending appeal due to the time limit for being able to automatically appeal without getting leave of the Judge.” When they speak of “leave of the judge” I assume they mean they have lodged an appeal with the Crown Court. I don’t know what for or why they would do this. It seems to follow on from their explanation of the “totting up” ban. If so, I’m surprised that the Crown Court has accepted an appeal against something that has not yet happened. But as I said, i is no clear to me. Only you can decide whether to employ your solicitor to represent you in court. If it was me I would not because there is nothing he can say that you cannot say yourself. However, I am fairly knowledgeable of the process and confident I can deal with it. That said, I do have a feeling that the solicitor is somewhat “over egging the pudding” by introducing such things as appeals to the Crown Court which, in all honesty, you can deal with if they are required. I can only say that the process you will attempt to employ is by no means unusual and all court users will be familiar with it. I can also say that I have only ever heard of one instance where it was refused. In summary, it is my view that it is very unlikely that your offer to do the deal will be refused. If it is accepted, you may be able to persuade he court that the two speeding offences occurred "on the same occasion" and so should only receive one lot of points. Let me know the details (timings, places, etc) and I'll give you my opinion. Just in case your offer is refused, you should have your EH argument ready. Whether it's worth paying what will amount to many hundreds of pounds to pay someone to see this through is your call.  Let me know if I can help further.    
    • This must be part of the new tactic from Evri.  They know they are going to lose. They take it to the wire and then don't bother to turn up in order to save themselves costs and of course they don't give a damn about the cost to the British taxpayer and the extra court delays they cause. This is a nasty dishonest company – but rather in line with all of the parcel delivery industry which knows that their insurance requirements are unlawful. They know that their prohibited items are for the most part unfair terms. They know for the most part that a "safe place" is exactly what it means – are not left on somebody's doorstep in full view. They know that obtaining a signature means that they have to show the signature not simply claim that they received a signature. They are making huge profits especially from their unlawful and unenforceable insurance requirement. Although this is less valuable than the PPI scandal, in terms of the number of people who are affected nationwide, PPI pales into insignificance. I hope the paralegals working for Evri are proud of themselves and they tell their families what they have done during the day when they go home.
    • Your PCN does not comply with the Protection of freedoms Act 2012 Schedule 4 Section 9[2][a] (a)specify the vehicle, the relevant land on which it was parked and the period of parking to which the notice relates; The only time on the PCN is 17.14. That is only  a time for there to be a period there would have to be a start and and end time mentioned. of course they do show the ANPR arrival and departures  times but that is not the parking period and their times are on the photographs not on the PCN. They also failed to comply with S.9[2][f] as they omitted to say that they could only pursue the keeper if they complied with the Act. That means that they can only pursue the driver as the keeper cannot be held liable for the charge. As they do not know who was driving and Courts do not accept that the driver and the keeper are the same person they will struggle to win. Especially as so many people are able to legally drive your car and you haven't appealed giving them no indication therefore of who was driving. Small nitpicking point-the date of Infringement was 22/04/2024. They appear to be saying that they can charge an extra amount [up to £70 ] if they have to use a debt collector. You do not have a contract with a debt collector so they cannot add that cost. You paid for four hours so it can only be the 15 minutes they are complaining about. You are entitled to a ten minute minimum grace period at the end of the parking period which would be easier to explain if the car park had been bigger. However if you allow for two minutes to park and two minutes to leave that gives you one minute to account for. Things like being held on the way out by cars in front waiting to get on to Northgate or even your own car being held up trying to get on to Northgate at a busy time. then other considerations like having to stop to allow pedestrians to walk in front of you or being held up by another car doing a u turn in front of your car. you would have to check with the driver and see if they could account for an extra one minute things like a disabled passenger or having to strap in a child . I am not advocating lying since that could lead to serious problems [like jail time] but there can be an awful lot of minor things that can cause a hold up of a minute even the engine not starting straight away or another car being badly parked as examples. Sadly you cannot include the 5 minute Consideration period as both IPC and BPA fail to comply with the convention that you can include that time with the Grace period.  
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Estellabianca V Abbey


Estellabianca
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 5820 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

  • 5 weeks later...
  • Replies 122
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

Hi Everyone, I'm new in here, this site is brilliant!!!

 

Abbey took me over £ 2000 in bank charges over the past six years. I've sent the template prelim letter then I've sent them another letter insisting on the full-refund because they were taking time to answer and sent me the classic boring letter with complaint leaflet.

 

:!: After my second letter,Abbey replied that they will only refund £ 350:mad: and transfered the money immediately to my account:confused: .

I 'm going to send another letter ( letter before action) refusing the proposed settlement but accepting the money offered as part of the settlement.

Am I going in the right direction? :confused: Please help.

 

One more thing, I have requested in a first letter a list of my past transactions and charges ( under the data protection act), they sent me one year bank statement so I sent them a second letter about the microchip argument letter and they finally sent them all to me but lots of statements are missing especially those where the biggest charges were applied:mad: .

I'm going to send them the template letter number 1 about the data protection act giving them 7 more days before complaining( last of the 40 days) and I'll see what happens.

 

Am I going in the right direction again???? I need your advices. Please HEEELLLPPPP MEEEEE!

 

Thank you so much in advance:) .

Link to post
Share on other sites

Be carefull as they may say you accepted as full and final and stop you claiming any more money from them regardless of your reply accepted as partial payment, by all means send them the letter but dont expect them to say this is ok, i would send them a cheque for that amount or advise them to remove the amount as you do not accept, dangling a carrot to tempt you.

 

Yes send them reminder that non-compliance will result in a complaint being made to the informatin commisioner by you.

Link to post
Share on other sites

Spend a few days reading the FAQs and the step by step guide in the library section. That will give you all the info you need to start you off.

 

Regards, Rooster.

If this has been useful to you, please click on the scales at bottom left of post. Thanks.

 

Advice & opinions of Rooster-UK are offered informally, without prejudice & without liability. Please use your own judgment.

-------------------------------------------------------

LOOK! Free CAG Toolbar.

Follow link for more information.

 

------------------------------------------------------

Please donate,

Help us to help others.

 

 

LINKS....

 

Forum Rules.

FAQs....

Link to post
Share on other sites

Thank you so much George for replying:) .

Would that letter (from the template library) be all right ?? or is it better to send the money back as you suggested???

 

Response to settlement offer

 

Dear xxxxxxxxxx,

 

Thank you for your letter dated xxxxxxxxx.

I respectfully decline your offer of settlement and request, once again, that you return to me all charges imposed on this account, totalling £ xxxxx.

I will accept the sum offered only as part settlement and on the clear understanding that I will pursue recovery of the remainder, with a County Court claim if necessary.

My letter before action (dated xxxxxx) sent previously indicates that you have until xxxxxx to respond before Court action commences. You are reminded that there will be no extension to this timescale.

 

I trust this clarifies my position.

 

Yours faithfully

 

xxxxxxxxx

Thanks again for your help.

Link to post
Share on other sites

Yes that is the correct letter to send, if you follow the guidance in the help section of the site you should be fine. what you also need to do is start a thread in your banks forum where you will have more support and have a read around your banks forum to see how they are handling peoples claims.

Ex CAG helper ^_^

Link to post
Share on other sites

I've just receive a letter from abbey a week after sending the above letter about refusing the proposed settlement but accepting it as a partial repayement. The letter that semt me as a reply is the same they sent me before.

 

"Dear Miss EstellaBianca

Thank you for contacting us and I am sorry that you have been so unhappy that you felt you must complain.

One of my team will be responsible for investigating your compliant and I have enclosed our Compliants leaflet, which explains our procedure for doing this. Hogh quality customer service is of great importance to us at Abbey and we will do everything we can to resolve your compliant in a timely and satisfactory manner.I know it is important to you that we resolve your compliant quickly, but we want to do a thorough investigation and sometimes this can take time. I f we have not contacted you you before then, we will write to you in 4 weeks to let you know what is happening.

Although I do not know what the outcome will be, I do hope that we will be able to find a solution that you are happy with.

Yours sincerely

Head of complaints."

 

Now, according to my previous letter before action they have 12 days left to repay the full amount before court action.

They are asking for 4 weeks to reply to it.:confused:

 

What should I do next?? wait for 12 days ? 4 weeks? or send a reply straight away ????

Please help.

Thanks.:)

Link to post
Share on other sites

HI EVERYONE,

 

I've just receive a letter from abbey a week after sending the letter about refusing the proposed settlement but accepting it as a partial repayement. The letter abbey sent me as a reply is the same they sent me before.

 

"Dear Miss EstellaBianca

Thank you for contacting us and I am sorry that you have been so unhappy that you felt you must complain.

One of my team will be responsible for investigating your compliant and I have enclosed our Compliants leaflet, which explains our procedure for doing this. Hogh quality customer service is of great importance to us at Abbey and we will do everything we can to resolve your compliant in a timely and satisfactory manner.I know it is important to you that we resolve your compliant quickly, but we want to do a thorough investigation and sometimes this can take time. I f we have not contacted you you before then, we will write to you in 4 weeks to let you know what is happening.

Although I do not know what the outcome will be, I do hope that we will be able to find a solution that you are happy with.

Yours sincerely

Head of complaints."

 

Now, according to my previous letter before action they have 12 days left to repay the full amount before court action.

They are asking for 4 weeks to reply to it.:confused:

 

What should I do next?? wait for 12 days ? 4 weeks? or send a reply straight away ????

Please help.

Thanks.:-)

user_online.gifreputation.gif vbrep_register("534253") report.gif progress.gif

Link to post
Share on other sites

:) Thanks for replying .So should I start my court claim in 12 days regardless of the letter? or should I wait for a final offer settlement offer from them?? :confused:

And what should I do first in oreder to start a court claim? I'm a bit confused. N1 form?? online moneyclaim? or tell the ombudsman??:confused:

Thank you so much for your help in advance.:)

Link to post
Share on other sites

You should wait the 12 days so as to show the judge if required that you have allowed them the timescale you said to settle. Start claim and remember to add your interest at this stage.

 

 

http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/31460-step-step-instructions.html

Link to post
Share on other sites

I personally prefer the old fashioned route and do N1 and file at the local County Court. You can get more info in the POC and going to the court you hand over 3 copies of your claim and schedule. This way the court send out the schedule of charges together with the claim to the defendant and they cant then say that they never received schedule or you have provided them with little information. Providing you have filled in vampires spread sheet all the info they require regarding account and charges is all there.

 

You really need to follow the step by step guide http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/31460-step-step-instructions.html

Link to post
Share on other sites

:-) Hello, I've got another problem. It's about the data protection.I have requested 40 days ago my last six years statements and charges. I've received some of it. 12 months are missing in total and guess what? the are the months when I was charged the most:mad: . I've followed the step bu steps instructions and sent every single letters up to the LBA saying I was taking them to court if no compliance within the next 7 days. ( the 40 days are already over). I've had no answer from abbey to this day.

I'm going to start the court procedings for my past statements and for the money they owe me.

Now my question is: Is it necessary to report them to the data commissioner office ? or just go directly to court?

Thanks in advance.

Link to post
Share on other sites

You will find it hard to claim back without the proof, you need the statement so you have two choices as i see it.

1/ file at court for other charges you have. Then when it comes in you could start a 2nd claim.

2/ Phone them and ask when they expect to have them sent advising them that you are in the process of complaining for non-compliance.

Link to post
Share on other sites

:) HI!

I've just started to fill a N1 form to force Abbeyto send me my missing statements and charges (12 in total).I have followed the step by step instructions and sent all the letters about the dta protection but they sent me incomplete informations and 40 days and one week are over.

My question is: do I have to do two different court claims/two n1? one for the data protection and one for the money Abbey ows me?

 

And is there a fee to pay for the court claim about the dataprotection issue???:confused:

Link to post
Share on other sites

Yes there is a charge for data protection action. It will cost you £150.

 

You cannot combine the two claims.....You don't know exactly how much your charges are, do you? That's why you are chasing the missing account information...... You can't sue until you know what you are suing for.

 

Please do not start a new thread for every question regarding this claim.

THIS is your "battle-thread" and should be used for any post regarding your Abbey claim.

 

I will get all your threads merged into one to tidy things up.

 

Good luck.

Regards, Rooster.

If this has been useful to you, please click on the scales at bottom left of post. Thanks.

 

Advice & opinions of Rooster-UK are offered informally, without prejudice & without liability. Please use your own judgment.

-------------------------------------------------------

LOOK! Free CAG Toolbar.

Follow link for more information.

 

------------------------------------------------------

Please donate,

Help us to help others.

 

 

LINKS....

 

Forum Rules.

FAQs....

Link to post
Share on other sites

4 threads merged please try to keep it all in here now !!!

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...