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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Moneybarn termination N.Irelend


shazzys

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Hi

I'm after some advice.

I had fallen behind with my payments to MB and asked for a repayment plan to be arranged - these payments ended up being significantly more than what I was paying originally.

Unsurprisingly, I was unable to keep up with the payments and now find myself further into arrears.

MB have sent me a termination notice and have given me 3 options; listed below

  1. Pay the full outstanding balance in full (I cannot afford this)
  2. Suspended Return of Goods Order - I have never heard of this  but it sounds less than ideal
  3.  Return the car, let them sell it at auction and then pay any monies owed after

I am , roughly, £1000 in arrears but have still paid around 80% of the total amount owed.

I really don't want to hand the car back, especially considering it was a 5k car and I have already paid double that.

Are they able to repossess the vehicle?

Thanks in advance

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when did you sign the agreement and for how long?

How many payments were missed exactly?
 

As you've paid more than 1/3 they can't snatch the car from you (even on a public highway) without voiding the HP agreement as per the Consumer Credit Act.

Some jobsworth with a trailer is not a bailiff, so if they turn up expecting/demanding you to hand the car back to them, you should politely tell them where to go!

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Agreement was signed in 2019 and it was for 5 years.

I was firstly in arrears due to a payment holiday during Covid. I have since missed 3 payments over the last 2 years.

Not sure if this is important but I live in Northern Ireland and I believe bailiffs operate differently here.

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Some random with a trailer is NOT a bailiff! They have no powers what-so-ever. 

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We could do with some help from you.

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I can't imagine the rules in Northern Ireland are too different England/Scotland but I've flagged this for my site colleagues to review.
 

The advice usually is to apply for a Time Order from the courts, giving you more time to pay.

Plenty of other threads in the Moneybarn subforum for you to be reading up on.

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PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

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  • dx100uk changed the title to Moneybarn termination N.Irelend

yep, NI is the same as E&W

do a time order.

dx

 

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please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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21 hours ago, shazzys said:

Not sure if this is important but I live in Northern Ireland and I believe bailiffs operate differently here.

No such thing as bailiffs in the north anymore. HMRC have certain statutory powers, but obviously, they don't apply here. The legislation is much like the rest of the UK: MB either chases the debt themselves or sells it (or a %age) to a DCA.

The DCA has no more rights than the original creditor had.

They have to apply for a collection judgment against you through the Enforcement of Judgements Office.

Hence @lolerz blunt point that

21 hours ago, lolerz said:

Some random with a trailer is NOT a bailiff! They have no powers what-so-ever. 

Edited by Grotesque
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you must nail MB in their box. if you read a few MB threads here you'll see 9/10 they havent a clue what they are saying or doing and make it up as they go along, as most mugs dont know any different.

Time Order.

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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hows this going?

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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MB suggest I do a "suspended return if goods order"

I will have to pay £407.84 per month which is almost double my usual payments and they also add a court fee of £800 (that MB will pay but add it to my amount owed with interest)

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why are you listening to Moneybarn?

Did you apply for a time order through the courts like we said?

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

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you choose the £pcm on a time order.

dxas i said stuff MB they never have a clue what they are doing.

i hope all this rubbish is by letter not phonecalls as its useful for the judge to be able see their total lack of understanding and how they treat customers in hard times.....

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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