Bad Timing

[boogie80]

Hello all,

My Story so far can be found in the 'Timescales!' thread if you can find it but to summarise:

 

I've made several phone calls and sent several letters to my Bank Manager and Customer services over the last couple of months with no sign of a refund so 3 weeks ago I wrote them a final Letter Before Action giving them 7 days to cough up before court action. 10 days later (I gave them a couple of extra days due to easter bank hols) I still had nothing but more letters fobbing me off - "we'll look into it and get back to you in 4 weeks" etc..- so filed a claim on moneyclaim last Thursday evening, paying my £30 court fee. I received acknowledgment of the claim showing that the Halifax intended to defend the claim at the start of this week.

 

Now today I've had a letter from Customer services stating all of my charges will be credited to my account in the next few days. This appears un-related to the court claim as it's not from Legal services so am un-sure if the customer services guy (Kenneth Graham) is aware I've already filed a claim against them.

 

So I'm happy to accept the charges back but now I'm still £30 out of pocket for the court costs! What should I do - tell the court to drop the case and call Kenneth Graham to get my court costs back? Or just proceed with the case and get them to pay up that way - I'm aware I need to inform the court if I make any settlement but the way the letter is written they're not giving me an option to accept or dismiss the refund - they're just giving it to me!

 

All Advice or comments would be welcome!

[dave]

I would reply to the letter, thanking them politely, but pointing out that they did not keep to your timescale; so, as you have now started proceedings, as you informed them they would, you will stop the court proceedings upon receipt of the £30 court costs.

 

Unless you want to go for the 8% APR as well, in which case, add that to the letter.

 

They only have themselves to blame.

[Guest blindman]

This happened to me (well my daughter).

 

A cheque for the DD charges appeared, but no court costs or interest.

 

She rang up CS and they said that another cheque was in the post which covered these last costs.

 

It hasn't appeared yet (only rang on Wed 26th).

 

If I were you I'd ring and ask them what is going on with your complaint.

[Guest blindman]

She rang up CS and they said that another cheque was in the post which covered these last costs.

 

It hasn't appeared yet (only rang on Wed 26th).

 

 

Second cheque arrived this morning from the Legal department which covered the court costs and interest.

 

Looks like CS refund the actual DD charges and the Legal department refund the court fees and interest.

 

Have you contacted them yet?

[boogie80]

I contacted the CS chap who gave us the bank charges back but he was unaware of the legal action. I told him that i'd be happy to drop the charges if i got the rest back and he said the legal dept. would sort that out.

 

2 weeks later and nothing - i did write a letter to CS with details of our conversation and asked him to ensure legal services were aware I was willing to drop it when i got the court costs back.

 

Am starting to think there's been a big breakdown in communication though as received nothing and the court date is approaching fast! Maybe legal services think it's sorted because i got my charges back and maybe didn't get my letter.

 

Think I'll call them this week to find out!

[Guest Lueeze]

Yes I would defo chase that! What fools!

 

Good Luck

 

Lou xxx

[boogie80]

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