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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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My understanding is that you stole an item. You managed to get away without being caught and now you are having regrets and also feeling very stressed about it.

If that is right – then my first comment is – Good for you.

It wasn't a good thing to have done. It was a very high risk move for only £6 gain.

I would suggest that you go back to them. Tell them that you bought the handbag and the inside the handbag pocket you found the necklace and that you are returning it.

Not only will you get brownie points from the shop – but also you will feel really good about yourself and that will be great.

There won't be any problem at all. They will be so amazed anybody bringing something back like that that they will really congratulate you.

After that I do think you need to have reflection as to why you did it. It will be good idea to speak with somebody that you trust so that you share your experience and your anxiety. It will make you feel better and also give you the support that you need to help you not do it again in the future.

 

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Firstly for £6 they really won't bother. You can't imagine the scale of the thefts they have and they won't put two and two together.
You really needn't worry about it.

The most important issue here is your own stress and guilt and also the possibility that you might want to do it again.

I suggest very strongly that you follow my advice about taking it back. Tell a little white lie about it being in the handbag. Nothing will happen but you will feel great about yourself. Then as already said, find somebody that you trust that you can tell about it. Your husband? Probably not your daughter – a friend? A GP?

I think it's very important to share this

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I think you are likely to shake whatever happens and whenever it happens.

However I think it is important that you go in with the necklace very clearly displayed so nobody can later on say that you have been trying to steal it. I think that you should probably go to the security person on the door immediately and say to them that you found this in your handbag and that it needs to be given to somebody.

Make sure that it's given to a responsible person but I think that you should let somebody know as soon as you enter the shop so that everything is completely clear.

I'm sure it is absolutely fine but you will have to screw up a little bit of courage but you will feel fantastic afterwards.

Go and get a nice cup of coffee afterwards

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I suggest that you go along with the bag and with the receipt for the bag. Have the  necklace in the side pocket. Go to the security guard. Say to them –

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"look, I just bought this bag yesterday and guess what I found in the side pocket. It clearly was placed there accidentally and I want to return it to the store and I want to give it to somebody please."

 

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Make sure that you do have the receipt for the bag with you. There may be some initial disbelief that somebody so honest that they want to return a necklace that they found in the bag

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Zero possibility. Don't worry about it.

They will simply accept it back and then get on with the rest of their business – and so should you.

Sorry to say but these doubts you have and this distress that you are suffering are the slap that you are taking for doing it in the first place. Return it as I suggested that you will feel really great and it will be sorted and you can forget it.

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