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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Order with sports direct online, wrong item sent, 3 x missing items, wont refund done a CHARGEBACK now The National Business Crime Solutions - civil recovery


Stevo233391

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How did you pay and what has happened to the incorrect items now?

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Begin by contacting your bank and making the chargeback. Your bank won't necessarily be a very happy about it but insist and also get a reference number for the conversation.
Once Sports Direct realise that they have had the money taken away, they will probably erupt and they will try to get your bank to reverse the decision. Be careful about this.

At the same time write to Sports Direct. Layout very carefully exactly what has happened, that you have now requested a chargeback. That you have an incorrect pair of shoes and if they will supply you with a return number and return label then you will send them back to them.
Do not undertake to send them yourself or with your own arrangements. If they then get lost it will probably be down to you.

Make sure that Sports Direct make all the arrangements and provide a return label. If they make any other suggestions then refuse is a it is for them to make all the return arrangements.

Keep us updated

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Naturally you subtract it. You don't want to be suspected or accused of dishonesty.

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  • dx100uk changed the title to Order with sports direct online, wrong item sent, 3 x missing items, wont refund **DONE CHARGEBACK** - now The National Business Crime Solutions - civil recovery
5 minutes ago, Stevo233391 said:

Sorry, what is DWF? Thanks for your help. 

Search on DWF and you will find out all about them

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You haven't told us what happened to the incorrect items

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  • AndyOrch changed the title to Order with sports direct online, wrong item sent, 3 x missing items, wont refund done a CHARGEBACK now The National Business Crime Solutions - civil recovery

Have you got written evidence of your attempts to return them? Who did you write to about them?

And of course it would be interesting to know how they come to their figure of about £439. It sounds to me as if much of it is probably Unenforceable penalties

 

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Good. It is unlikely that you will hear much more about it but in the event that they do point the finger at you, then you have got good evidence to show that you did everything you could to return the items but you were ignored.

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It's not legal. But there isn't any good enforcement organisation which will stop them. I suppose we are blowing our own trumpet – but the best people you could come to – is Us!

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  • 3 weeks later...

Who was the person who actually signed the letter?

And yes, it's a load of rubbish and you should ignore it but if you do get something for the post then let us know.
Who is the signatory to the letter?

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Please post up a properly scanned copy of the letter in PDF format so that we can all have a look!

Don't say the address is wrong. Don't be goaded into some silly response and any response that you might make should be straight dealing and honest

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  • 3 months later...

I'm afraid that quite a few people come to this forum and receive help and then never come back to tell us what has happened let alone hey thank you. 

Please will you start your own news thread and tell us your story and maybe we can help you through it

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