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    • Thank you. Please will you repost your images in one single multipage PDF file – the right way round et cetera.  
    • And just to reiterate – I'm sorry if the message above sounds a bit harsh. We have to get the message out to other people who visit this thread as well. I realise that you are having a difficult time and we will do our best to help you, of course
    • The last photo shows the overflow carpark looking at the block which our room was located. When we got out of the car my partner thought that the building was for staff accommodation.  The unsecured bedroom window opened onto this car park.
    • Also I see that you are doing a lot of this on the telephone – and without any written confirmation. This is a big mistake. You need to start taking this matter seriously and so everything should go in writing. If you have telephone calls then they should normally be recorded. Read our customer services guide. You should make notes about every telephone call and then you should send an email to your telephone correspondence confirming what they have said or what they have agreed. It is important that you keep detailed paper trails here. Of course we may be jumping the gun and maybe big motoring world will step up to the mark – but I'm afraid that they have a lousy reputation has you have seen and so you need to start practising survival techniques and protecting yourself. You say for instance in your letter of rejection that the mechanic told you on the telephone that the gearbox needed replacing. Do you have any other evidence of this conversation? This is going to sound a bit harsh – but other people will be visiting this thread as well for their own purposes. You conducted their research about this company before you bought the vehicle. You now are fully aware that this is a company which can be very difficult to deal with and causes a lot of problems for many of their customers and yet you are still taking a telephone/verbal approach. Do I need to say any more? Also one of the documents you put up is an email exchange but it is not clear who is writing to who or what dates. If you showed this email to somebody in a pub they would be asking lots of questions about who sent the first message, who sent the second message, what dates were they sent et cetera. Please think about this before you post things. Please can you clarify the details of that email exchange. Please will you present the information carefully. We are all volunteers here and we have to rely on you to do the spadework
    • I told the DM that the room was not acceptable because of the reasons already mentioned. He informed me that they were full that night and that they could move me to the room next door (would not solve my problem with the rooms location). Told the DM that I could not stay in the room provided for the night so left no option but to leave. DM did not reply and I walked out.  
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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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UKCPM/gladstone 2*MNPR vanishing windscreen PCN's claimform - Ltd business hire out of our vehicle - PHOENIX AVENUE, GREENWICH PENINSULA (PATROL) SE10 0ER, - WS Stage


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Sorry CB, I was trying to rework your (rather disjointed) No Keeper Liability section, but really didn't have the time today.

A little more notice next time please 😁

We could do with some help from you.

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Anyway, in case it's any use, here's how far I got...

NO KEEPER LIABILITY:

9. Both PCNs are non-compliant with POFA 2012, Schedule 4.

10. Section 9 (2) The notice MUST (a)specify the vehicle, the relevant land on which it was parked and the period of parking to which the notice relates;

There is no period of parking mentioned on the PCNs. There is simply an incident time. A parking period obviously requires a starting and finishing time. There is neither on the PCNs.

11. Also, the notice to keeper MUST under section 9 (2) (e)state that the creditor does not know both the name of the driver and a current address for service for the driver and invite the keeper—(i)to pay the unpaid parking charges;

Nowhere, on either PCN have UK CPM invited the keeper to pay the charge.
Therefore, the claimant has failed to comply with the Act and the charge cannot be transferred from the driver to the keeper. Only the driver is responsible for the debt. The claimant is put to strict proof that the defendant was the driver.

12.SECTION 4(1)The creditor has the right to recover any unpaid parking charges from the keeper of the vehicle.(2)The right under this paragraph applies ONLY if—(a)the conditions specified in paragraphs 5, 6, 11 and 12 (so far as applicable) are met;
 
13. The claimant fails conditions that MUST be met for purposes of paragraph 4 in both Section 5 and Section 6;

14. Section 5(1)The first condition is that the creditor—(a)has the right to enforce against the driver of the vehicle the requirement to pay the unpaid parking charges;

The claimant's parking contract in Schedule 2, states that drivers loading or unloading are not to be ticketed, so the claimant did not have the right to enforce against the driver.

15. Section 6 states 6(1)The second condition is that the creditor (or a person acting for or on behalf of the creditor) (b)has given a notice to keeper in accordance with paragraph 9;
The PCN was not given in accordance with paragraph 9 since the warning that the keeper becomes liable if the charge has not been paid is totally missing.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

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I've finally got some free time.

If you can, can you please post up the latest version of the document after Nicky Boy's suggestions?

 

Remember that any proof you have - of loading for example - needs to have an exhibit number, and the WS needs to refer to that exhibit number.

 

Improvements to -

CONSIDERATION & GRACE PERIODS:

24. The signage does not state the timeframe in which if a motorist does not agree with their terms and condition to leave within. The Claimant is a member of the IPC trade association which allows a "sufficient" consideration period.  The government Code of Practice, set up under the Parking (Code of Practice) Act 2019, allows a 5-minute period.  Time is needed to read the small print on the signage.  Both Codes of Practice allow a 10-minute grace period to exit the site.  The Claimant has not even tried to prove that the vehicles were on site for more than 15 minutes.  The vehicles entered, speedily unloaded, and left the premises well within this period.


25. The Claimant’s witness statement page 6 point 30 states that “the area was well lit” but failed to show the signage. And that “the motorist can read the signage prior to choosing to remain on the land.” But practically reading the signage takes time and the enforcement office took the pictures of the vehicle not
considering the above. The time period on photographed was of three minutes duration, that is well within the five-minute grace period that drivers are allowed to read the T&Cs and leave if they don't want to be bound by
them.

 

Improvement to -

INSUFFICIENT SIGNAGE:

26. Neither driver noticed any signs stating parking restrictions.  The Claimant has attached a large number of photographs of the incident in question, yet "strangely" has not shown any photograph of the sign at night as actually seen by the drivers.  A mock sign printed from a computer is not the same thing.  The signage visibility is still in doubt and gives the driver the benefit of that  doubt. If it was clearly visible, UKPC would have shown it.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

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Just wait and see what happens now.

If they just read (and understand) the significant parts of your WS, I'd expect them to throw in the towel if they had any brains.

i won't state the obvious...

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

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Hopefully the undoubted fact the vehicle was unloading, POFA c not met so cannot transfer to keeper notwithstanding their contract excludes unloading, so whole thing was a disaster.  If they don't discontinue, might not be good for them.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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Dang!

Just realised something... I knew the van photo's looked off.

The hazard indicators were on.

Lights on, lights off.

Typical delivery man habit.

Too late for the WS, but if it did get to court...

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

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  • 2 weeks later...
  • 7 months later...

It is extremely disappointing that you haven't told us anything about the result of the hearing.

You came here at the very last minute and the regulars - all unpaid volunteers - sweated blood trying to get an acceptable Witness Statement prepared in an extremely short time.

The least you could have done is tell us how the hearing went, information invaluable for future users.

On 02/08/2023 at 14:10, citroenberlingo said:

I will keep you updated with the outcome.

Much appreciated

Evidently not.

  • I agree 1

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 Have we helped you ...?         Please Donate button to the Consumer Action Group

If you want advice on your thread please PM me a link to your thread

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