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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Evri lost my Ebay parcel £844 - court claim issued ***Judgment***


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Thank you for this detailed response, and appreciate you are responding while busy. 

In response to your points:

  • In regards to the £25 and £4.82 paid by packlink, in my witness statement, it is clearly explained that this amount of £29.82 is not in dispute.
  • I agree with you that I will focus on claiming under the contract you have with EVRi as you entered into a direct contract with them according to packlink T&Cs. 
  • I also agree that I will focus on terms 3b and 3c of the Packlink T&Cs and apply rights as a consumer, and use the third party as a backup if required.

 Does it mean a new witness statement will need drafting to send to the court / Evri

As per my previous post #246, I am thinking of sending an email to Evri and the court, that I have already sent my WS to them by post/email and attach the email that was sent last weekend to them containing my WS.

In the email, is it worthwhile also telling Evri that I will be making a point to the judge that:

  • the Packlink T&Cs provided by Evri in their witness statement clearly explains in terms 3b/3c that when a transport agency (Evri) is chosen by a user (myself), a contract is formed by the user and transport agency. Therefore, Evri's view that there is no contract is flawed, as under the T&Cs, there is a contract formed when I chose for my parcel to be delivered by Evri via Packlink.
  • Evri's own T&Cs also state when a parcel is sent with Evri, a contract is formed between the sender and Evri.

Happy to get any more thoughts on the above and then I will send the email either tomorrow or by Monday. 

@BankFodder I have provided the screenshots and information you requested in post #248. Please let me know if there is anything you want to add to the above, before i send the email out to Evri and the court.

FYI - Court date is in 2 weeks on 7th June.

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Hi all,

Just wanted to ask if there's any update/thoughts on Evri's defence (attached in post #246) and whether I should contact the court and Evri to explain that in addition to the 3rd party rights,

I am also highlighting that the packink T&Cs which Evri provided in their bundle, details that there is a contract in place between a user (myself) and a transport agency (Evri) and therefore I am also claiming under the consumer rights act 2015?

I'm thinking of sending an email to the court/Evri, but am not sure how I would add this as an amendment to my statement and court bundle which has already been sent to the court and Evri, and especially as the filing deadline has passed (was 24 May 2023).

Any thoughts/suggestions are welcome.

Thanks

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Hi,

im actually quick for once because its a bank holiday so no work

anyway you dont need to write to anyone. Just bring it up at the hearing.

 

evri read this thread

judges dont read emails

 

so nobody gains anything extra from any email you send.

 

Just leave it it’ll be ok.

 

Is your hearing this friday or next.

 

might come see it if its near

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Posted (edited)

Hi, thanks for letting me know. 

I was just thinking that during the court hearing, how do i to refer to consumer rights act if the extracts are not in the court bundle that i submitted?

@BankFodder's  response last week suggested that I would need to send something additional to the court, so am trying to confirm if there is anything I need to send to the court / Evri.

Its next friday 7th June. Sure, its in Leicester. is that near to you?

Edited by occysrazor
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judges will know the CRA.

They can look it up if they need to

Same with LPC (who will represent EVRI)

You don’t need to send anything else to EVRI or the court no.

Leciesters not really near but its not too far and unis out so might as well.

what time is it may I ask?

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Ok thanks, in the mean time i'll continue with my prep work.

The hearing letter says to be at the court before 10am but there isn't a specific time slot given, so could be anytime from there until 4-5pm.

 

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Hearing letter (redacted) attached

Just re-read it and it says the case is listed in back to back small claims list which are block listed at 10am and 12pm before a number of judges.

Letter does go on to state that the case might not be heard until the afternoon, and there is a risk there will be insufficient time on the day for the judges to hear the case which could mean adjourning it to a further date.

Hearing letter redacted.pdf

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I just thought that was the starting time of the block listed cases, rather than a specific slot.

Either way i'll make sure to be at the court early and as per the instructions in the letter

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Hi, nothing received.

I have been spending evenings and last weekend preparing my case to present to the judge.

Feeling a bit anxious/nervous, as I want to ensure I've covered all bases and dont leave any opportunity for a rebuttal

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(2) If a claimant does not –

(a) attend the hearing; and

(b) give the notice referred to in paragraph (1),

the court may strike out(GL) the claim.

We could do with some help from you.

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Posted (edited)

I did note that in other cases where they weren't attending the hearing, they did provide a notice beforehand.

I guess my case is the one they want to challenge on and as they haven't given notice, they are likely to attend

 

Edited by occysrazor
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Posted (edited)

might be your close I’ll check or maybe they stopped giving notice if an adovcate is going to attend because they dont want a reapeat of last time

Edited by jk2054
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