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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Police Confidence...


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In my experience the Police are terrible at keeping anonymity secure. A long time ago the Police badgered me into giving evidence on an assault case and told me the  perpetrator would not find out my ID and I would not have to see them in court.

 

On the day  I turned up and was escorted by two cops who decided they wanted breakfast and walked me straight to the court canteen and sat me opposite the perpetrator - I had no idea who he was and was wondering why this bloke was staring at me so I asked the cops and they said "oh that's the bloke you're giving evidence against"

 

I was fuming and wanted to walk out there and then but the cops told me I would be held in contempt if I did.

 

Consequently it turned out this bloke lived near me and after asking around he identified me and turned up in the pub one day and made threats, I reported that to the Police who did precisely nothing.

 

Over the years I have had the usual interactions with the Police that most law abiding  people do (neighbour was burgled etc) and each time they have proven themselves disinterested or downright incompetent. 

 

I would never trust the Police or help them again.

Edited by Homer67
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@honeybee13 I did make an official complaint as well as the subsequent report of the bloke making threats and nothing happened, no feedback, no support, nothing.

 

This was about 35 years ago, I have had various innocent interactions with the Police since then (traffic stuff and reporting crime for others) and I am wholly unimpressed with every experience I have had with them.

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I would certainly hope that things have changed in the last 30 odd years regarding complaints being handled correctly but the original question was about the Police's ability to secure confidentiality.

 

I hope that's improved as well but I have doubts!

 

If what your friend said was taken as a statement then I believe she has the option to withdraw that statement by notifying the Police she wishes to do so, they will try to pressure her to not do that but she just needs to say she wants to withdraw.

 

If what she said wasn't an official statement then the Police can't use it anyway.

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