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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Cheque for full amount received today!


Buenofrog
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Well done..I have had to send letter to Court asking what to do next....Natwest have agreed to pay but not sent cheque yet and time is running out for me to have to send in all gumf to comply with Court Order. Have asked the Court what I should do and sent with letter copy of Cobbetts letter stating they will pay up (just when is the question?). I'm jsut wondering if this is yet another Cobbetts tactic to dissuade or maybe NatWest don't want us all to have a fun Christmas (at their expense)... Advice would be appreciated. Has anyone experienced this before?

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  • 1 month later...

HELP!!!!!!

 

i wonder if someone could help me, just received a letter from the courts to take natwest to clain my banks charges back, but have to send all the paperwork relating to the case 21 days after i have received the court order which will be on the 19/02/07.

 

can anyone help me, to put the cases together or someone who has been to court, a bit scary!!!!! will i win??? :?:

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HELP!!!!!!

 

i wonder if someone could help me, just received a letter from the courts to take NatWest to clain my banks charges back, but have to send all the paperwork relating to the case 21 days after i have received the court order which will be on the 19/02/07.

 

can anyone help me, to put the cases together or someone who has been to court, a bit scary!!!!! will i win??? :?:

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Hi, im claiming against natwest aswell for charges for the past 12 years, im hoping to get something back but im doing it the chicken way, and thats by getting one of these companies to do it for me! However, i have beentold this could take some months, wish me luck, il let u know how i get on.

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Hi everyone. Hope I am in the right place now. I have recently been introduce to this site. So far I think I am navigating correctly. anyway to the point. I sent NatWest the standard first letter asking firstly all my bak statements. So as to calcutlate the charges.. they then send me a reply:

 

Dear

 

Thank you for your request for details of charges applied to your account.

 

To allow you to identify these, I have ordered a duplicate statements covering the period of your claim which you will receive shortly...

 

If you have made this request to allow you to pursue a claim for a refund of charges. please provide me with a list of those you dispute, including the relative dated and amounts and quoting the above ref... I will then be pleased to review the matter.

 

For your information the only items we will consider are:

Unpaid fee

paid referral fees#

Card misuse fees (now known as Guarranteed cheque fees) and

Unarranged Borrowing fees

 

Where applicable, packaged account subscription fees, safe custody fees and interest charges will not be considered for refund.

 

Any payment would be made on the basis of a gesture of goodwill notwithstanding that we retain the view that our charges are fair, reasonable and transparent.

 

Please send your claim direct to the above address

 

Yours sincerely

 

Stuart Higley.

Is this correct? what is my next step? When michael said there is no need to rush, I am a little confused because they, NatW are also trying to take me to collection agency via a different department. I informed them that I was in the process dealing with Mr Higley. So far I have not heard back from them. So can I assume that they will stop their proceeding and allow me time to deal with Mr Higley?

 

Please advise me as to the next step.

Thanks

Pombix

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Hi pombix,

 

You need to start your own thread so people can see what you are doing, you will be lost on somebody elses thread!

 

I must say though that the letter you have received from Stuart Higley is rather different to the ones the rest of us have received i.e. a standard 'bog off our charges are fair' kind of letter. It looks encouraging. Do start your own post so those more experienced than myself can advise you.

 

Good luck!

Mupster

;) Mupster
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