Cancelled order with Haier UK no refund - Paid with Paypal?

[jazztheman]

I recently purchased a fridge/freezer direct from Haier UK. I changed my mind about the fridge/freezer because there were better offers around and I cancelled the order.

 

However, my Haier online account is still showing that my order is still active.

 

The delivery company that Haier use is showing that the order is cancelled.

 

I have not received a refund and I am now concerned about all of the bad reviews that I have read concerning Haier, I should have done my homework with this company.

 

I paid for the goods through Paypal and the funds were taken from my registered Visa credit card.

 

If I do get problems getting my refund back should I open a resolution with Paypal or contact my credit card company?

 

Not sure if Paypal resolution covers buyer cancelled orders?

[dx100uk]

ring your credit card company request a section 75 reclaim.

 

they under the consumer credit act are equally responsible.

 

dx 

[whitelist]

Can you cancel an order with a completed transaction, not a service? Payment has been made (cash) through credit card completing the contract and no fault exists with the item?

 

In a follow up to my previous post which is technically inaccurate as this was an online order.

 

Am aware of cancelation rights under the Consumer Contracts Regulations and online orders, but does the item not first have to be delivered and rejected within 14 days from delivery with cancelation rights?

 

Just seeking clarity with rejection of goods without receipt of those goods

Edited April 18, 2023 by whitelist

[BlueNoseBear1987]

Nope as DX mentioned go for a Chargeback.

[jazztheman]

If I apply for chargeback does it matter because I used Paypal for this transaction?

 

My worry is that Paypal will be chasing up that the funding has been removed from this transaction and they will be seeking payment.

[whitelist]

Use Paypal all the time and have no issues

 

Use to computer software companies such as security software instigating annual renewals on the sly using PayPal without my knowledge or after I cancel.

 

Only noticed the debits once papal notified me.

 

As soon as I cancel the transaction with the retailer PayPal are pretty good with the refund and no charges

 

Paypal will refund your card company direct

[dx100uk]

see if section 75 works.

 

dx

 

[dx100uk]

 

13 hours ago, BlueNoseBear1987 said:

Nope as DX mentioned go for a Chargeback.

 

you cant use chargeback with a credit card!! unless <£100 

.

since brexit you can do a section 75 against the retailer! NOT paypal, they are now only a payment portal, 

it used to be that section 75 did not work . it does now.

 

stuff any paypal neg balance it might cause, nothing legally they can do .

just open another A/c with slightly differing details.