Amazon purchase

[kia]

Hi

I purchased an electric scooter from Amazon back in October

haven’t used it much as health issues have stopped me

 

only used it twice since then and not by me but my daughter was in it when something fell off the scooter then it made a weird noise

she stopped the scooter and the back tyre literally exploded which obviously was very shocking.

 

Having got in touch with Amazon and informing them what happened

(I told them I was riding it not my daughter as didn’t want to give them an excuse to say no to refund)

they messaged back saying no to the refund .

 

After several more messages back and forth stating my rights under consumer law and faulty goods as the tyre exploding was nothing we did as it’s only been used twice, they’ve finally said they will refund me 320.00 even though the cost was 420.00 (should of seen all the technical bull they were trying to blind me with 

 

my question is

what do I do should I accept this or hold out for full refund, they have gone from definitely no refund to oh we can refund you 3 quarters of it

 

should I take this or try for whole lot back,

apparently they're taking the scooter back to do tests on it (hmmmm)

they're going to change the wheel and resell it

must think I’m daft cos it’s in perfect nick despite them saying I must definitely have had an accident on it to cause this damage, the only damage been the wheel 

 

what should I do ?

 

Xxkia 

 

[dx100uk]

what date did the scooter arrive in your possession.

what date did you report it faulty.

 

dx

 

[kia]

It was delivered on Monday 10th October and I reported it on Monday 6th February xxkia

[dx100uk]

so outside of 30 days but within 6mts.

 

i would push them for more money.

 

how did you pay

 

if by debit card dont forget you can also do a chargeback to your bank.

 

 

[kia]

Honestly nice one I paid on debit card how would I do this if I had to please xxkia

[dx100uk]

simply ring your cards issuing bank and ask for a chargeback

 

dx

 

[kia]

Thanks I’ll see what they say now I’ve asked for it all back 

[kia]

Hi

 

I tried doing a chargeback but they said that they (Amazon)aren’t responsible for the third party sellers and what they sell that I will have to deal

with them or report them to trading standards

 

which as when I did the complaint through the bank the question was who was the company who sold it and that was Amazon, it was them on my

bank statement

 

I’m stuck now as trading standards don’t get me my money back apparently according to citizen advice so what do i do now ?xxkia

[dx100uk]

sorry the bank are saying they cant do a chargeback when the transaction was paid to amazon?

stuff 3rd party selling rules, they dont apply

 

dx

 

[kia]

So should I ring the bank then and have a go I think the problem here is the company aren’t from the uk I think there from France does this make a difference u reckon Xxkia 

[dx100uk]

the fact that the company is outside of UK has nothing to do with the bank and is none of their business.

you are doing a chargeback against the payee amazon.