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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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UKPCLtd/DCB legal ANPR PCN claimform - McDonalds Baguley 1062 673 Altrincham Road, Wythenshawe M23 9AA.


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Well done on doing AoS and filling in the sticky.  Thanks.

 

Can you please upload the original PCN?

 

Briefly, what caused you to get the invoice?

 

And did the fleecers send you a Letter Before Claim?

We could do with some help from you.

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The thing is, the overstay might only be short and within the grace + consideration periods - or it might not.

 

UKPC might not have bothered to follow the legal timescales in the Protection of Freedoms Act - or they might have.

 

We need to see the original PCN.

 

Time to get the CPR request off as dx says.  They may produce a copy of the invoice.

 

But a CPR request is just that, a request.  The fleecers' solicitors may not play ball.  But go for it as Plan A.  If there's no reply in say a fortnight, he can SAR UKPC.

 

 

We could do with some help from you.

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And have a friendly brotherly go at him for chucking the paperwork away.

 

It's always a bad idea when you're in legal dispute, he now has to play catch up and doesn't have the evidence to defend himself.

 

 

We could do with some help from you.

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  • dx100uk changed the title to UKPCLtd/DCB legal ANPR PCN claimform - McDonalds Baguley 1062 673 Altrincham Road, Wythenshawe M23 9AA.
  • 2 weeks later...

Almost perfect.  Do we know that McDonalds are the landowner?  They might be renting from someone else.

We could do with some help from you.

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Yes, just replace the paragraph which mentions McDonalds with the similar paragraph in the sticky.

We could do with some help from you.

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  • 1 month later...
1 hour ago, prestton said:

Bear in mind my brother probably won’t fancy attending a court hearing 

To be blunt - tough.

 

If he didn't fancy court then he should have paid the fleecers their £50 in September 2021.

 

He needs to concentrate on winning the court case.

We could do with some help from you.

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Point taken.

 

But this is civil court, not criminal.  None of the intimidating figures in wigs.  More like a job interview with a person in a suit (the judge) asking both parties to state their case and then making a decision.

 

It just seems bizarre that the fleecers have given him the chance to make this go away when it was £50 then £100 then £160 - and now the figure is £270 he suddenly wants to negotiate with them.

 

I recently had to work out CAG court victories over the last two and a bit years with one of the PPCs, and it was over 80%.  So he has an 80%+ chance of winning in court if he prepares his case properly.

 

Alternatively he can negotiate with the fleecers, presumably they'd drop the interest part (also because the judge would never allow most of it) so that'd £25 off so £245 at a guestimate.

 

His call.

We could do with some help from you.

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  • 2 weeks later...

I've been on the site seven years and never seen one judge look badly on saying no to mediation.

 

Have you ever seen an example on any of the other similar threads you've read?

 

Sorry, but your brother is the one that's being sued, therefore your brother is the one who will have to go to court.

We could do with some help from you.

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We're obviously sorry to hear about health problems, but the unfortunate reality is that your brother is stuck with the legal system in England & Wales like all of us are.  He's being sued, he goes to court.  That's the law.

 

As far as I know courts are open to the public, so yes you could go too.

 

However, he's the one who will have to deal with the case in court.

 

You're re right about being worried about him losing.  We've sadly seen here several times that a brother/friend/partner of someone in legal trouble comes here, puts in a lot of research and superbly gens up on legal arguments - but then a completely different person goes to court, hasn't got a clue, and loses.

 

He should be the one running the thread.

 

As for the rest, only he can decide.  It's bemusing as to why he decided to not pay the fleecers their £60 and instead battle them, if now he won't/can't battle them.  As a guestimate we've already tried to put the figures that mediation would achieve.  The decision is up to him. 

 

 

We could do with some help from you.

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All the independent mediator does is pass messages between the parties, so whatever result it will achieve will be similar to contacting the fleecers directly.

 

As a guestimate I've said they might knock £25 off but I don't really know, no-one here ever chooses mediation in a PPC case. 

 

If something like that might be acceptable to him, then fine, choose mediation.

We could do with some help from you.

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On 04/01/2023 at 20:31, FTMDave said:

I recently had to work out CAG court victories over the last two and a bit years with one of the PPCs, and it was over 80%.  So he has an 80%+ chance of winning in court if he prepares his case properly.

 

  • I agree 1

We could do with some help from you.

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  • 2 months later...

Have a look at this sticky.

 

It describes how to visit the local county court and familiarise yourself with what goes on.

 

https://www.consumeractiongroup.co.uk/topic/373518-guidance-note-making-a-county-court-familiarisation-visit/

 

Maybe doing something like this might put your brother at ease.  Just an idea.

We could do with some help from you.

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  • 2 weeks later...

Well done the judge on picking up on their generic bilge.

 

Let's see if they can actually understand what the judge wrote or will just ignore it due to the long sentences and difficult words.

We could do with some help from you.

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  • 2 weeks later...

What they have compiled is excellent - for you.  They mention POFA, so if their bilge isn't POFA compliant they are screwed.

Edited by FTMDave
Typo

We could do with some help from you.

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The defence you already have is generic and can stay as it is.

 

In fact you don't have to do anything at all as the order says you "may" send a new defence.

 

However, we did get someone told off in the same circumstances for not informing the court they wished to continue with the old defence, so, just to be absolutely sure, it would be a good idea to communicate to the court that you wish to continue with the same defence as before.

We could do with some help from you.

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What defence form?

 

You simply e-mail the court, refer to the judgement order date,  and say you are relying on your defence already filed.

 

In both the e-mail and the subject hearing put the claim number and the names of the parties.

 

Then send a letter to the fleecers' solicitors with the same info while applying as much snot as possible while sealing the envelope 🤣

 

As always send 2nd class - that's all they are worth - and get a free Certificate of Posting from the post office.

We could do with some help from you.

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That's normal.

 

The fleecers send documentation to the court and to you.

 

You send documentation to the court and to the fleecers.

We could do with some help from you.

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