Costco Nando’s gift card doesn't activate - been 10 weeks now - help

[clarkenuttal]

I purchased Nando’s gift card with £80 from Costco online towards the end of July which promptly arrived. However when I tried to use one of these I was told that it’s not activated.

 

Not kicking a major fuss about this I contacted customer service and they took all card numbers and said they would check with supplier. However for a week I didn’t hear so I called again and was told to wait another week till issue is looked into.

 

3 weeks into this I contacted them again and was told they would raise this with head office and I would get a resolution, either activation or new gift cards in 72hrs but this didn’t happen for a week so I contacted again and was once again told to wait for a week as Head office has told branch to resolve this.

 

Now after 10 or so days later when I contacted customer service again who said they would resolve issue by end of day and I made it clear I wanted either new gift cards, refund or activation by end of the day but I simply received email saying we have no further updates. 
 

Losing my patience, which I think rightly so as my £80 is stuck with Costco for 2 months I emailed and stated I wish to escalate this matter and since last two days I have no response again.

 

What are my options here?

 

I feel Costco is defrauding me by taking my money and sitting on it for 2 months. I say this is a more than reasonable time for any company to resolve issue, which they didn’t. They have not being reasonable in solving this issue either and especially when I never asked for any compensation for time, effort and distress caused.
 

I believe this is breach of Consumer Rights Act 2015 and now I have written to them highlighting they are in breach of Consumer Rights Act for which I intend to write to Ombudsman and that any further remedies must include a compensation but again no response.

 

Please help me with what are my options here?

Am I right in thinking my next option is contacting Ombudsman?

 

[FTMDave]

You're right, they should repair or replace the goods (in your case sort out this damn "activation").

 

How did you pay?

[clarkenuttal]

Using Debit Card. Who is my next point of escalation given that I am getting no response from Costco customer service or head office?

Edited September 28, 2022 by dx100uk
unnecessary post quote removed

[FTMDave]

What is your objective now?  Are you fed up and just want your money back?  Or do you still want to keep the £80 card?

[dx100uk]

go do a chargeback to your bank.

 

dx

 

[clarkenuttal]

@FTMDaveI just want this issue resolved one way or other ideally with the goods I ordered but as it stands my money is stuck for more than 2 months with me simply wasting time and efforts to no

 

@dx100uk Thanks!! Can this behaviour not be reported? Not sure how it may sound to you but to me it sounds unacceptable 

Edited September 28, 2022 by dx100uk
unnecessary previous post quote removed

[FTMDave]

dx beat me to it.

 

Just get the charge reversed by your debit card provider.

 

They will be reluctant to do this so go armed with proof of your six (I think it is six) attempts to resolve matters with the seller.

[clarkenuttal]

So no need to report this to Ombudsman for poor business practices?

Edited September 28, 2022 by dx100uk
unnecessary previous post quote removed

[dx100uk]

nope

 

dx

 

[clarkenuttal]

51 minutes ago, dx100uk said:

nope

 

dx

 

Thanks