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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Yorkshire Motor Village/High Street Motors in Dewsbury, West Yorkshire. - Returning used car - do I have a case?


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Hi everyone, just discovered this forum and very glad I have!

Have a bit of an odd situation - would appreciate any advice / guidance.  Sorry for a long read.

 

I purchased a car last Saturday from a company called High Street Motors in Dewsbury, West Yorkshire.  The car I originally went to purchase had a fault, I was in a rush and so I took a second car that was fairly similar (after briefly test driving it).  Naive of me to buy in a rush, but too late for that now.  I asked about service history and if it had been recently serviced and was told it had been.  Also told it had 'one owner from new'.   I took the car on that basis (these were verbal discussions).  Have subsequently discovered the last service was mid 2021, it has had two owners (I am the third).  AND the back driver side door will not open, which I immediately texted the dealership about the same evening.

 

The dealership owner (a guy called Kashi) said I could bring it back to get the door repaired - I live about 200 miles away, so not practical for me.  I texted back to say I wanted to return under Consumer Gurantee Act (misrepresented about recent service, ownership and the fault in door).  

 

We have texted back and forth several times and I finally spoke to him today.  He refuses to accept it back, or acknowledge the discrepancies of information, but will repair it if I take it back.  I have texted him back saying if it gets repaired, I want it repaired locally to me, he has not responded.

 

To complicate things:

1. I have realised that I don't actually have the details of the dealership - I have a contact number for Kashi only.  When I google his number he also comes up under Yorkshire Motor Village, but I can't find any information for them as a company either (e.g. owner etc.) to send a registered letter to.

2. I scraped the side of the car yesterday - causing around £600 damage.  This is covered by my insurance, but I'm assuming is a complication if I try to return!

 

So my questions are:

1. Do I have a valid 'right to return' based on the above information?

2. I am actually happy to keep the car if needed, as long as the door is fixed, locally - is this something that I can insist on, or do I have to take it back to him?

3. Does anyone know how I can track down more information about the company?  They advertise on Autotrader, but can't find anywhere else.

 

Thanks in advance, and appreciate any guidance!

 

 

 

 

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  • dx100uk changed the title to Yorkshire Motor Village/High Street Motors in Dewsbury, West Yorkshire. - Returning used car - do I have a case?

also known as motor choice

 

Send an unambiguous notice of rejection under the consumer rights act. Have a look at these instructions

...

 

we know them

 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Thank you for the quick reply.

 

Sorry to ask a dumb question, but part of my problem is I don't know who to actually address the letter to - I only have the first name of this guy and a phone number.   I've searched multiple ways trying to find the owner of the dealership (and just looked under Motor Choice as well, thank you for that link) but can't find anything.  Any idea who/how I should send the letter?

 

Also - with the panel damage (that I have caused) - does that invalidate my claim / right to return?  Or should I get this repaired first?

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Did you pay by cash or did you pay by bank transfer?

 

How much did the car cost you?

 

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please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

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