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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Regents Parking ANPR PCN - QCP - Queensway Car Park Queensway Lon W2 4RE


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I was sent a speculative invoice from this parking company stating that I never paid for a parking ticket in their car park.

 

I appealed the charge and stated that they had no evidence of me going into their car park which is several units up the road from where I did park.

 

I stopped in the early hours to grab a hot drink from a 24hr cafe and parked in a bay on Queensway.

 

There were no signs stating it was pay and display, that it was private property which in my knowledge still is a public highway under Westminster Council.

 

The signage was loading bay only and did state that this was allowed between the hours of 7.30am - midday.

 

I didn’t think at 3am that I would be ticketed by a warden unbeknown to me as there was no signage that CCTV was in operation.
 

In essence, my appeal was rejected and I received a bizarre call from their solicitor stating he was going to escalate it to the courts.

 

I stated that my position remained the same and I wasn’t prepared to answer more questions over the phone and the matter must be conducted in writing.

 

I’ve received another threatening letter (please refer to attachment)  

 

ANSWERS TO YOUR SET OF QUESTIONS: 

 

1 Date of the infringement 06/04/2022 04:04:07

 

2 Date on the NTK [this must have been received within 14 days from the 'offence' date] 08/4/2022 

 

3 Date received 13/04/2022 

 

4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? N

 

5 Is there any photographic evidence of the event? Yes

 

6 Have you appealed? yes - unfortunately the appeal was submitted online and I do not have a copy of it suffice to say it was sent off three days after receiving the original notice. In the appeal I state that the confirmation did not occur because I did not park the car in the car park.

 

Have you had a response?   yes - he's came in the form of a phone call from the alleged solicitor. No written formal rejection has been received.

 

7 Who is the parking company? SolutionsLab via Regents Parking

 

8. Where exactly [carpark name and town] Its is stated that I was parked in Queensway Car Park which isn’t strictly accurate as they are situated on 26 Queensway and is a purpose built car park whereas I was parked in a bay approximately opposite 37 Queensway, Central London W2 4QJ  

 

For either option, does it say which appeals body they operate under.

POFA2012 and IAS
 

I received a phone call allegedly from the solicitor who warned me this would go to court to retrieve if I didn’t pay.

 

I said that I wasn’t in their car park, the photo evidence is clear to which he replied that the parking bays are also considered as part of their car park.

 

The street signs make no reference to paying parking, if anything they say new street restrictions and state only loading between the hours of 7am - midday allowed.

 

I also received a letter dated the 10tJune 2022 from CSB solicitors based in London.

Queensway LBCA_CSB Solicitors REDACTED.pdf

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  • dx100uk changed the title to Regents Parking ANPR PCN - QCP - Queensway Car Park Queensway Lon W2 4RE

The first thing to say is that I assumed that this area was monitored by Westminster Council and when I looked up parking it didn’t say anything about Regents Parking being involved and in fact there are paid bays further down that the council oper 

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Operates and at reasonable more standard times.

 

The zone is B3 and the exact spot I exact spot is here:

 

https ://goo.gl/maps/15h8o5YNRtPai28y5

 

There are signs but the time was 3am and I definitely wasn’t more than 15mins as I popped into Dr Power to buy a take-away coffee which was recorded as being 3.49.

 

Surely the point here is that the contravention says I never bought a ticket for parking in their car park and they’ve no evidence of me parking in their car park.

 

How they’ve got my number I don’t know.

 

The ‘solicitor’ stated that the bay on Queensway is an extension of their car park.

 

I can’t see how that is legally possible, nor is that compatible with this street being monitored by Westminster Council. 


(Other forums eg MSE 2 Feb 2021, an almost identical complaint from a driver who did as u did also got threats of court action and was put down to it being a scam.)

 

The concern I now have is how this has been now been referred onto dcbl (Debt Collection Bailiffs Ltd).
 

i

Queensway Fine- Dcbl letter.pdf

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