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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Police car, hit and run!


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Hi

 

I am also a Motability customer and have been like yourself for years.

 

I can understand your concern about not contacting Motability when this happened but you really should have notified then of this irrespective because not doing so and Motability find out later they can put a stop to you being able to apply for a Motability vehicle.

 

As for the Police Officer in that Police Car not knowing they hit another car and drove away what a load of rubbish they would have been fully aware of this and was that Police Office wearing a Body Worn Camera and was the Police Vehicle fitted with a Dash Camera I would be asking that Police Force involved these questions and asking for copies of the Footage on the incident.

 

As for you thinking you will be left without a courtesy car when the Motability Car is in for repair you need to speak to RSA and insist that the Police Insurer provide you as a Motability Customer with a Courtesy Car that meets your requirements when you Motability Car is in for repair and that the Police Insurers are aware they are paying for this and that your want clarification from RSA there will be no excess for you to pay and that this will not increase your premiums as this accident was the fault of the Police Service who hit your car and drove off.

 

RSA are really good with Motability Customers so please do not be afraid to ask them anything they are there to help and if you fell they are not then you contact the person dealing with this case at Motability and let them know your concerns.

 

 

 

 

  • I agree 1

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I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

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Hi

 

Before I continue just let me clarify for you when it comes to a Motability Vehicle with Insurance via RSA their is no such thing as a 'No Claims Bonus' with the Motability Scheme. What there is in place is after so many accidents the Motability Scheme can decide to revoke your right  to go via the Motability Scheme to get a Motability Vehicle but it would have to be some amount of accidents for that to happen.

 

This what a lot of people fail to grasp with the Motability Scheme as it is not the same as you having your own personal car that you have paid your own insurance company to insure and get a 'No Claims'. With the Motability Scheme there is no such this as a No Claims Bonus' that right goes.

 

As for your post#3

 

Its good news that this is now finally getting sorted for you and that the Police Officer involved is getting Disciplined for this sadly you may not get to know the outcome of that as it is an internal matter for the Police but they need to be careful how they deal with this as you could take it further as this Office done a Hit and Run and failed to report the matter.

 

WWW.POLICECONDUCT.GOV.UK

 

What I don't see any mention of in your post is are the Police Force that this is involved with compensating you for the distress and hassle there Officer has caused due to there failure to report an accident that is classed as an Hit and Run as you have had to do all the chasing to get this resolved due to this Officer employed by that Police Force.

 

What conditions have you agreed to with RSA for them to let the Police Insurers deal with this?

(IMO there should be No Conditions at all as the Police were completely at fault so the Police Insurers should be paying for everything including a courtesy car that meets your needs and no mark on you RSA Insurance)

 

a Police Office doing a Hit and Run in a Marked Police Vehicle is serious but even worse is that Police Office failing to report the matter on there return to the place they were operating out of a big NO NO.

 

Just out of interest did you mention to the Police that you want copies of the Officers Body Worn Camera Footage and that of the Police Vehicle Dash Camera Footage of the Incident

 

 

How to Upload Documents/Images on CAG - **INSTRUCTIONS CLICK HERE**

FORUM RULES - Please ensure to read these before posting **FORUM RULES CLICK HERE**

I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

Please Donate button to the Consumer Action Group

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