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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Self managed DMP - management issues already - scotland


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It isnt a great thing to have to worry about all these things. I am sure someone on this site will offer some great advice.

 

Priority debts need to be sorted first; Rent/Mortgage, Council Tax, Utility

 

- Dont quote me as I do not know the legal points around this;

but Overdrafts, catalouge, card debts are not priority.

I would sit down and work out exactly what your priority debts and living costs are, deduct from your income.

Look at all your cards, loans overdrafts etc, list them all, starting from the highest interest charging ones, think what and which ones to work out a realistic monthly payment, dont overpay what you cant afford. 

I would consider not using the cards etc, as you will be adding to your debt and problems.

I would contact someone Like Stepchange or Citizens advice, they will offer you some very good advice and ways of contacting your companies you have debt with.

Dont be afraid of your debt companies, write to the fully explaining situation and what you can realistically offer, do not be preasurised into paying more than you can

I personally prefer contact by post or e mail rather than telephone.

Ive no idea what Factor, Monzo is, but may well fall in line with what Ive said.

 

Keep a note in a diary of every call you made or who contacted you, ask for names, keep and copy all letters to and from as this may be helpfull further down the line for record keeping.

 

Do not ignore contact as this just adds more stress for you and the problem wont go away.

 

Make sure you make your affordable monthly payments, every month, even if they say we wont accept it, its to low. 

 

As you have a lot of stress going on, I would certainly contact someone like Stepchange or Citizens advice, 

 

Good luck

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  • 1 year later...

I am sure more experinced people will be able to advise and help.  From experience, why not contact National Debt Line, very good for;

a] sorting and printing you budget sheets, so if need arise you can send one to debt people, showing exactly what may or may  be left over for debts, making sure your priorities are sorted and other living costs.

b]  Also good for templates to use for letters etc, or ask on here

c]  Also register an dthey can offer advice on the phone or on line.

However, again, personal experience, try not to use current credit cards, especially if you cant afford the repayments, I am not sure how the debtors view pro rat repayments when you payig other current debts.

It does sound a upseting situation, but do not pay them anything more that you can safely afford, even a £1.

Hope you get it all sorted. I personally, again experience, do not phone, accept calls, e mails, I prefer and advise, letters only and keep proof of all documents. Keep a diary to not all actions, contacts, messages, months down the line you may need them to refer to.

 

all the very best

 

 

 

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important thing @Stuckfast not to get to worried or stressed [easier said than done] you have a lot of debt built up, dont go adding more on new cards if you cant pay for it.  Re work your budget sheet, leave only a amount to pay back and stick to it. Do what is best for you.  good luck

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