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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Nettyg v Hsbc ***WON***


nettyg
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honey got her money!

honey got her money!

honey got her money!

 

i really like the sound of that:

 

honey got her money!!!!!!!!!!!!

 

tell you what nettyg - and i must know before long - did you send those out yesterday or today - was your miracle day supposed to be tomorrow or did you do it yestday and it was for today because if it was - i'm sending those emails tonight!

 

i can't get over this - all this good news - i'm overdosing on good news!

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actually, i think you, netty, gordy and liz have already qualified for my miracle! i'm happy with that! a few more big offers for the good people here would do nicely! i'd be very satisfied with that!

 

i think netty is out getting drunk! (maybe she's out with brother gordy! - he's not on-line either!- getting sozzled together celebrating their wins)

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netty, oh netty, where are you?????

i can not believe you aren't gulping champagne in front of your computer screen with your jammies and furry slippers on.

see - you've forgotten us already - out living the high life with your new found wealth!!!!!!!!

you'll come back - ready to party on-line and i'll be in bed (we oap's need our sleep!)

 

just wanted to send a p.s.

 

p.s. and no mention of using the wrong spreadsheet? it must be a miracle!

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dirty little stop-out!

 

 

really can't get over yesterday - honey's money in the bank, you gordy and liz and craig with very, very significant wins - hope hsbc has enough to cover all this!!!

and i hope loads more come through today!

 

you still haven't said - when did you send your 7 emails? i really don't ever do that sort of thing - but i did last night - who can argue with that kind of success!

 

and i'm still laughing at the wrong spreadsheeet and gordy's little mishap with the judgment button! just goes to show........

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here's one to play with and what did the court say?

 

Date

Dear Whoever

Ref: Your Offer of Settlement

 

Account: xxxxxxxx

Sort Code xx-xx-xx

Claim No: XXXXX in XXXX County Court

 

I acknowledge receipt of your letter date xx/xx/xx and your settlement offer of £XXX

 

I accept your offer as full and final settlement only for this claim of bank charges made on my account between xx/xx/xx and xx/xx/xx(dates of first and last charge)

 

I accept this offer without prejudice and I reserve the right to make any further claims should you apply future charges that may be considered unlawful under common law or in violation of the Unfair Terms in Consumer Contracts Regulations 1999 or Unfair Contract Terms Act 1977.

 

I will be willing to withdraw my claim upon receipt of unconditional full settlement of my claim.

 

I am also not prepared to agree to any confidentially clauses you try to impose, unless of course your client wishes to make an offer of due consideration in addition to the amount of £xxxxx, in order to be afforded this privilege by myself.

 

I trust that you will find this arrangement acceptable.

 

Yours Sincerely

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could just stop payment on the cheque - get another charge from hsbc - file another claim - and start all over again!!!!!!!! whoppee!

on second thought - don't think i could take the strain!

 

i'm more than a little shocked that they wouldn't just hold on to it - maybe they had already processed it? thus it would take an amendment?

some of them are more helpful than others -

 

i think i'd just have let it proceed and squeezed dg for the extra 100.

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normally i'd say go ahead and get it moved - it is inspirational and lord knows we need some fresh wins in there - but as you are a kind of stop off for the dirty dozen (and about 400 others) think you should leave it where it is - too many people would go nuts looking for it. so - wait til you get your money and maybe, hopefully, pleeze,pleeze a few more big offers before you move it.

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nets, seen my thread?

just finished it (and ran it passed crusher and livelylad)

what do you think? although YOU won't need it!

 

also, if you send anybody to that honeygie link - as she's had threads merged - it's now post 26!

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don't anybody write to netty - she'll have gone shopping or playing bingo!

 

hey, girl - didn't take very long, now, did it?!!!!!

 

very glad you got it with so little effort on your part, lol.

 

go celebrate!

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while you were out partying......

did you see lisaf's thread - remember the one where she took an offer 1000 less, they paid it, then she kept getting letters about the full offer and she didn't know what to do..........she got the extra money! single mom, two kids, starts her nursing degree soon - now that's what i like.

your offer of cake with file won't be needed!

 

 

also, i'm fighting fit this morning - take a look at my latest post on the aq thread and see what you think - i've pm'd crush to look as well. just evolving away here - i'll pm later today.

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