Southwestmicrocampers - Carl Britton - Faulty Peugeot Partner Tepee HDi

[Milomoo]

Quote

I bought a MPV Peugot Partner on the 11/6/2021 for £10995. It is a 2016 plate. On the 8/9/2021 it had an MOT and passed. Later on that day the emissions light came on the main display with a count down of 700 miles along with urea light and engine light.  We booked it in to the garage and diagnostic said showed vehicle required topping up with adblue. Couldn't get back into garage for 2 weeks as fully booked and really busy. I then managed to get it into another garage earlier and they topped it up and cleared the fault. The fault then came back on again and they advised I take it to a specialist The outcome of that was the pump had failed and to replace it would be £1500. The dealer has refused to take responsibility or pay for the repair or sort the issue out himself. Nothing has been done to the car as we are in  dispute. He has offered a goodwill gesture of £480 towards the repair. I have told him this isn't acceptable as this leaves me with £1020 outstanding and I have only had the car for only 3 months and I have done 2342 miles in that time.  I have started the 1st part of the process under the Consumer rights act. I have emailed him a copy of this letter to his personal email which is on his business website and FB site but he won't accept this and has told me to send this letter to his business address. This is in a yard and he is not always there so it will be difficult to get it sent recorded as proof of delivery. He is being childish and awkward. Most of the correspondence is through WhatsApp which I know I can attach documents to. He has accused me of harassment just by me messaging him to obtain his contact details. He has told me he is a trader not a dealer so I am only covered by 3 months according to the consumer rights act and that if I take him to court he will instruct his solicitor at £100 an hour and if I lose I will have to pay all his costs. He has also told me it will be viewed as wear and tear.  There are no recalls on the car and I have checked MOT history which is clear. It also has a full service history. The car has done 54124 miles. I have had many sleepless nights over this. I use my car for work in the community so I am having to borrow my parents car.  I have kept all receipts and documents. Do you think I have a case that I could win. This is starting to make me feel ill with the stress. Any advice would gratefully received.

 

I bought a MPV Peugot Partner on the 11/6/2021 for £10995.

It is a 2016 plate. On the 8/9/2021 it had an MOT and passed. Later on that day the emissions light came on the main display with a count down of 700 miles along with urea light and engine light. 

We booked it in to the garage and diagnostic said showed vehicle required topping up with adblue.

 

Couldn't get back into garage for 2 weeks as fully booked and really busy.

I then managed to get it into another garage earlier and they topped it up and cleared the fault.

 

The fault then came back on again and they advised I take it to a specialist

 

The outcome of that was the pump had failed and to replace it would be £1500.

 

The dealer has refused to take responsibility or pay for the repair or sort the issue out himself.

 

Nothing has been done to the car as we are in  dispute. He has offered a goodwill gesture of £480 towards the repair.

 

I have told him this isn't acceptable as this leaves me with £1020 outstanding and I have only had the car for only 3 months and I have done 2342 miles in that time. 

 

I have started the 1st part of the process under the Consumer rights act. I have emailed him a copy of this letter to his personal email which is on his business website and FB site but he won't accept this and has told me to send this letter to his business address.

 

This is in a yard and he is not always there so it will be difficult to get it sent recorded as proof of delivery.

 

He is being childish and awkward.

 

Most of the correspondence is through WhatsApp which I know I can attach documents to.

 

He has accused me of harassment just by me messaging him to obtain his contact details.

 

He has told me he is a trader not a dealer so I am only covered by 3 months according to the consumer rights act and that if I take him to court he will instruct his solicitor at £100 an hour and if I lose I will have to pay all his costs.

He has also told me it will be viewed as wear and tear.  There are no recalls on the car and I have checked MOT history which is clear.

 

It also has a full service history. The car has done 54124 miles.

 

I have had many sleepless nights over this.

 

I use my car for work in the community so I am having to borrow my parents car. 

I have kept all receipts and documents.

 

Do you think I have a case that I could win. This is starting to make me feel ill with the stress.

 

Any advice would gratefully received.

Edited September 30, 2021 by BankFodder
Restructured in order to make it readable

[Milomoo]

Apologies for the presentation.

 

Can I use his personal email as a means of communication even though he has directed me us his postal address for his business? 

 

I have already changed communication now to email and letter.  

 

I don't want to mention his name in case it goes to court and it affects the proceedings. 

 

The dealer is only a few miles away from where I live. I paid by bank transfer.

 

I will post the letter up.

 

 

Email sent to his personal account and hard copy sent to his business address:

Quote

 

On the 11/6/2021 I purchased a Peugeot Partner Tepee HDi, Reg Xxx xxx from your dealership for £10995.

 

On the 8^th of September the Emissions warning on the radio display came on with a count down of 700 miles, also the UREA sign came on the dash board display with the engine light.  The car was taken to XXXXX XXXXX centre and a diagnostics test showed an emissions fault.  At this point my dad arranged for the car to be fixed at the earliest opportunity which was the 24/9/2021.

After my dad advised me of the timescales I made arrangements with Halfords on the 21/9/2021 and left the car with them.  They called me to advise it was the adblue liquid and they had sorted it out and cleared the diagnostics.  I then picked my car up and everything was fine, by the time I got home all the warning lights had returned. 

At this point I then called Halfords who advised me to take it to XX xXXXXx who are specialists in Peugeot vehicles.  The result of which was pump failure with an estimated repair bill of £1500.

At this point I then contacted you and told you what XX XXXXXX had said. Your response was the car was out of warranty and there was nothing you could do to help. 

You then offered us the cost of the labour at £480 as a final settlement figure which left an outstanding amount of £1020.  This offer I rejected.

 

I would like to settle this out of court if possible if we can mediate an agreement.  If this isn’t forth coming I will have no alternative but to take legal action.   

As you know I am protected under the consumer rights act 2015 because the car is not fit for purpose. 

 

I am offering you the opportunity to put this right and repair the car at your cost. 

 

Please respond within 14 days of receiving this letter/email. 

 

Yours sincerely 

 

 

 

I couldn't post in PDF apologies. 

[Milomoo]

South west microcampers

[Milomoo]

Yes

 

Bovey tracey

[Milomoo]

Wow that's great advice thank you. I might need to read it a couple of times to digest all the points.

 

The traders name is Carl Britton. I dont know any personal details but he has now agreed to communicate through his personal email.

 

He has requested some documents and might well change his mind and pay for the repairs.

 

He is not a garage or a mechanic so he would not be able to do the repairs in house.

 

Thanks again for the advice.

 

Its really appreciated.

Edited September 30, 2021 by dx100uk
formatting/spacing only - no issue

[Milomoo]

Yes this is him. 

[Milomoo]

He is asking for:

 

- current mileage of the vehicle.

- The first diagnostic print out that the garage did.  

- Asking for the exact make of Adblue used to top up and whether it was the manufacturer specified one. Wants this in writing or a printed off statement with date they did it. 

- statement from specialist garage with fault on and cost of bill.  

 

[Milomoo]

No not yet. I have been working today.

 

Also getting information he has requested.

 

I haven't sent anything yet only the first letter I have shared with you requesting he fix the problem.  He says he won't answer it until I have given him the information he has requested. 

[Milomoo]

Ok. Are you happy for me to give the details he has requested? 

 

Thanks 

[Milomoo]

Yes I want to keep the car as the cost to return it would take it out of the small claims court.

[Milomoo]

I have sent another letter/email.  He keeps saying I am wrong and the law states dealer or garage not a private individual. 

 

Although he has a website and in Google is listed as a dealer. 

 

Is there any truth in this? On the DVLA V5 micro campers is listed as the who I purchased off not the person. 

[Milomoo]

So South west Microcampers has a website but I can't find it as a registered business. 

 

Does that matter? Is it the case he presented himself as a business? 

[Milomoo]

Brilliant thank you

 

Is there anyway I can find out his personal address? I hand delivered a letter today to his business premises. This is a unit under another business which hands out all the post to the businesses in that yard. Thanks

[Milomoo]

Thanks 

[Milomoo]

He has now emailed me and said he will take the car back and has booked it in to a garage in Torquay to be looked at. The problem is I don't trust him.

 

Its not to get the car fixed but to have it looked at by Vospers in Torquay.  I think he might possibly know the people at this garage. The purpose wouldn't be to benefit me but to try and blame me for the fault. 

 

Do I need to hand the car over even though I dont trust him. 

[Milomoo]

Not yet but will look into doing it on Monday. Not taking car back to dealer until  Friday. 

[Milomoo]

It has already had a diagnostic at the garage that did the MOT. Also a second garage that we took it to confirmed the issue who was specialist. We have the print offs and the statements. 

 

Will this not be good enough? I am taking your advice. However my dad is telling me a health check isn't necessary due to it having an MOT and all the other things we have. 

 

Please can you point out the importance of this so I can feed back to my dad. Thanks. 

 

I will get onto it Monday morning. 

[Milomoo]

Ok I will speak with my dad tomorrow. I do understand the points you have made about other issues that may occur. I just wondered if any of our evidence was weak and this is why we need a health check also. 

 

I have been very busy gathering evidence writing letters, trying to work etc. I have sent a second email. Hand delivered the letter to his premises and emailed him. 

 

I will get on with health check next week ASAP.  Thanks again for your advice. You have really helped me. I would be lost without it. 

 

I have really questioned whether I had a case because of some of the things this trader has said to me. 

 

Im really not very good with this sort of confrontation as you can probably tell. I feel very intimidated by this. 

 

Its all very stressful. Makes me feel sick. I know I must stand up for myself and my rights.

[Milomoo]

Ok thank you. I will update you Monday. 

[Milomoo]

Car booked in for a full health check at halfords on Thursday. The day before we take the car to vospers in Torquay who are not a main dealer but specialise in Peugeot.  I have told  Carl who we purchased the car from we will take it to the garage. He doesn't want us to speak to the garage and has advised to meet in the car park.

 

He said the dealership might be in a position to financially support the repair. He has told me not to approach the dealership as its booked in his name. 

 

Any interference by me may jeopardise any potential good will. 

 

I just don't trust him. I think he is going to try to put the onus on me with this garage.

 

The car has been driven to various garages as he has not helped until now. The fault was there from the beginning. Therefore cannot be made worse from driving it.  Can he specify the garage or can we insist it goes to Peugeot main dealer in Exeter.  

 

Thanks

[Milomoo]

I have asked if it can be booked in with a Peugeot dealership. He has refused saying he does not trust me and I could know someone at the Peugeot dealership. It just goes on and on. 

 

Although vospers specialise in Peugeot they are not Peugeot. He has not referred back to Vospers possibly paying towards repairs as reason to take it there. 

 

I think this was carrot to get me to agree to a garage he knows well.

 

He has refused to book it in to the Peugeot in Exeter and has told me if I don't agree to Vospere by the end of business today he is not doing anything.   

 

He has also told me the original £480 he offered towards the repair has now been withdrawn. 

 

He is accusing me of being the untrustworthy person. This is because the car has done some mileage after the MOT. 

 

The reason it has done some mileage is that it was driven after the MOT as my parents were taking it on holiday to East devon.  Then whilst they were driving it the lights came on and we returned it to the garage and that is when we had the diagnostic. 

 

The garage told us it was fine to drive but needed topping up with ad blue. The gage said it 700 miles to drive until it needed topping up.  It was topped up at 450 miles. 

 

I did not use the car for work as why would I purposefully add more miles than necessary.

 

It has also done some mileage as we have taken it to 3 different garages whilst Carl has refused to do anything. 

 

Additionally the fault was already there at the first diagnostic.  

 

What should I do next? Get my own health check and wait for the 14 days to be up then apply to the court? 

 

He has said we have provided little evidence. 

 

We went to a specialist-

 

1) We have given him copies of the original diagnostic later in the day after the MOT. 

2) A statement from Halfords. 

3) Report from CR engineers. 

4) He has spoken to CR engineers and confirmed that in messages. 

 

Thanks

[Milomoo]

They are by email now but previously they were by WhatsApp. I kept asking him to use email. I have recorded all the WhatsApp transcripts though. 

 

I dont know what other information I can provide him. I have given him everything. Although I havnt told him about the health check on Thursday. 

 

Is this what you mean? 

[Milomoo]

Yes its all in writing through emails.

 

Shall we apply to the court now? 

Letter sent and emailed on the 29th of September giving him 14 days to respond. He has responded with an email re taking to vospers. We have asked for it to go to Peugeot. He has refused and has told us it is up to us to fix now. 

 

The above is all documented in emails.

 

Communication has been going since the 21st. 

 

Thanks

[Milomoo]

I have just sent a letter before action. 

[Milomoo]

So he will only take it to vospers which we have declined and asked him to take it peugeot which he has declined. So we don't have anything from his side apart from arguments about the law and refusing to take it to garage we both agree on. 

 

Health check is Thursday.  He has told us to go away and fix it ourselves after we asked for it to go Peugeot. 

 

We have a statement from a specialist that says the ad blue pump has failed. He verbally says it will £1500 to fix as the part alone is just under £1000. We had it checked by another garage who say the same thing.