Parcel2go/InPost/Hermes - Parcel Damaged Beyond Repair

[BankFodder]

Please can you post up in PDF format the message which you have received from P2G in which they tell you that the parcel has been damaged and will be returned to you.

[BankFodder]

So far as I can tell, this is not a transcript which shows P2G telling you that the parcel is damaged. It seems to me that you are telling them that you have been told by Hermes that it is damaged.

What I'm looking for is first hand evidence telling you that the parcel is damaged

 

In fact this conversation seems to be that you have told P2G that you have been told by your customer that Hermes tell them that the parcel is damaged.

Then P2G have told you that if this is the case, that the parcel will be returned to you because you are the sender.

This is rather different from the way you expressed it in your opening post

[BankFodder]

Note, this most recent PDF is fine.

I hope that you understand that when one is considering litigation then one has to be very careful to be precise about who said what and not simply make interpretations of documents or conversations which turned out to be incorrect.

On the basis of what you have got here, it seems to me that you may as well go ahead and send a letter of claim to P2G and tell them you have been told that Hermes of damage the parcel and that they, P2G, have informed you that the parcel will be sent back to you.

Tell them that so far it has not been returned but you require its return in order to ascertain the damage and the eventual claim that you will be making.

Tell them that if they do not return the package to you within 14 days that you will claim in the County Court against them for the entire value of the loss and also you may hold them liable in conversion for failing to return the parcel.

If you are happy with this approach then post a draft letter of claim here so that we can check.

Make sure that you have read thoroughly a fair number of the cases that we have here – mainly against Hermes – but they will probably follow the same pattern. Also make sure that you understand the steps involved in bringing a claim in the County Court. We have lots of information on bringing a small claim here.

If you are not sure that you are prepared to go ahead with this then don't send the letter of claim. Don't bluff

[BankFodder]

I will ask my colleague @Andyorch to chip in on the procedure to be used.

[BankFodder]

But your contract was with P2G.  You can take  your choice but P2G might be the more natural choice